Correcting Problems
Some of the problems that you may encounter are listed in the previous tables titled Error Messages. Occasionally, other problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and possible solution.
| Fax Problems |
|
|
Symptom | Solution |
|
|
The machine is not working. There is no | • Check the power cord connection. |
display. The buttons do not work. | • Check to make sure your electrical outlet is live. |
| • Cycle power to the unit. |
| • Cycle power to the unit leaving it without power for at least five minutes. |
No dial tone (when START key is pressed | • Ensure that the telephone cord is connected properly. |
form READY display.) | • Plug another telephone into the phone jack to check the socket. |
The numbers stored in the SPEED SEND | • Make sure the numbers are stored in the memory correctly. To print Speed Send list |
memory do not dial correctly. | press SETUP, then press MENU button to select the PRINT REPORT feature. Press |
| the OPTIONS button to select the SPEED SEND LIST. Press START to print. |
The document does not feed into the | • Make sure the document is not wrinkled or folded and is not too thick or too thin. |
machine. | • Make sure that the cover is firmly closed. |
Incoming faxes are not received | • Make sure that the A1500 FAX RECEIVE mode is not set to TEL. The current receive |
automatically. | mode is displayed in the upper right corner of the LCD panel. |
| • Make sure the extension phone is on the hook properly. |
| • Check to see if there is paper in the paper input tray. |
| • Insufficient memory to receive fax. – (See Memory To Print, Memory Full in “Fax |
| Messages.”) |
Faxes can not be received manually.
•Press START twice on the A1500 control panel, or *9* on the EXT phone, before you hang up the handset.
The machine will not send a fax. | • Make sure the document is loaded face down. |
| • Check the machine you are sending to for problems. |
Incoming faxes are incomplete or contain | • The machine sending you the fax may be faulty. |
blank spaces. | • A noisy phone line can cause line errors. |
| • Make a copy to check your machine. |
| • The cartridge may be running out of ink. See “Print Quality Problems.” |
Spots on incoming faxes. | • Check the phone for line noise. |
| • Run a printer self test to be sure the print head is clean. See “Print Quality Problems.” |
You are receiving poor quality faxes. | • The machine sending you a fax may have a dirty scan glass. |
| • Check the phone for line noise. |
Stretched words on incoming faxes. | • The machine sending you the fax had a temporary document jam. |
There are vertical lines or stripes on copies or | • Check your scan glass. It may need to be cleaned. See the Maintaining Your A1500 |
documents you send. | chapter. |
The machine dials a number, but fails to make | • The fax machine you are trying to reach may be turned off, out of paper, or cannot |
a connection with another fax machine. | answer incoming calls. |
Pages have a small strip of text printed at the | • You may have selected the wrong paper size setting. See the “Loading Different Size |
top with a large blank area below. | Paper” section. |
Losing characters on the bottom edge of the | • Set AUTO REDUCTION ON. This control is located in the A1500 Settings Utility on |
page. | the FAX tab. |
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