Scan Messages

SYMPTOM/MESSAGE

CAUSE

SOLUTION

“SCAN TO UNDEFINED.” with beep

Trying to scan to an undefined scan

Use A1500 Settings Utility to define the scan

warning tone and return to READY state.

destination.

locations.

“LOAD DOCUMENT" with beep warning

Trying to start a scan operation before

Load document to be scanned before

tone and return to READY state.

loading the document.

pressing START.

“RESOURCE BUSY, TRY LATER” with

Trying a SCAN operation while the scanner

Verify that the computer is connected and

beep warning tone and return to prior state.

is busy.

available.

 

Trying to scan while parallel port is in use

Wait for resource to become free then try

 

by another task.

again.

“CLR DOCUMENT JAM”

A document jam or a very long document

Open the cover and remove document or

 

was scanned.

jam.

“DOCUMENT OUT, PLEASE WAIT”

Pressing STOP after document is loaded.

Wait for all document(s) in the document

 

 

input tray to be fed to the document output

 

 

tray.

“PC NOT AVAILABLE” with beep warning tone and return to READY state.

There is no response from computer.

Verify that a standard USB cable is connected to the computer and that the computer is on and not in sleep mode.

Verify that the A1500 software is properly installed and running by selecting A1500 Settings from the Compaq A1500 program group.

Retry.

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Compaq A1500 warranty Scan Messages