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Q&A Troubleshooting
Try checking these items (→178 - 185) first.
If the problem persists, performing [Reset] in the [Setup] menu may resolve the issue
(→58). (Note that except for some items such as [Clock Set], all settings are returned to
their values at the time of purchase.)
Battery, power
The charging lamp turns off before the battery is fully charged.
●Charging is being performed in a place with extremely high or low temperature.
→ Reconnect the USB connection cable (supplied) and retry charging in a place where ambient
temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature conditions also apply to the battery
itself).
(When the USB connection cable is reconnected after the battery is fully charged, the charging
lamp will light for approximately 15 seconds.)
Camera does not work even if power is turned on.
●Battery is not inserted correctly (→14), or needs recharging.
LCD monitor shuts off even if power is turned on.
●[Sleep Mode] is activated. (→57)
→ Press shutter button halfway to release.
●Battery needs recharging.
Camera switches off as soon as power is turned on.
●Battery needs recharging.
●[Sleep Mode] is activated. (→57)
→ Press shutter button halfway to release.
This unit is turned off automatically.
●If you connect to a TV compatible with VIERA Link (HDMI) with an HDMI mini cable (optional) and
turn off the power on the TV with the remote control for the TV, the power on this unit also turns off.
→ If you are not using VIERA Link (HDMI), set [VIERA Link] to [OFF]. (→59)
GPS DMC-ZS20
Cannot perform positioning.
●When [GPS Setting] is set to [OFF]. (→129)
●Depending on the recording environment, such as when indoors or near buildings, it may not be
possible to correctly receive the signals from the GPS satellites. (→128)
→ When using the GPS, we recommend holding the camera still for a while with the Built-in GPS
antenna facing upward in an outdoor location where you can see the entire sky.
The GPS status indicator lights up while the camera’s power is off.
●[GPS Setting] is [ON].
→ Electromagnetic waves from the camera can affect instruments and meters. During takeoff and
landing of airplanes or in other restricted areas, set [GPS Setting] to [OFF] or set [Airplane Mode]
to [ON], and then turn off the camera.