Panasonic KX-FHD332 When a function does not work, check here

Frequently Asked Questions

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For Fax Advantage assistance, call 1-800-435-7329.

Frequently Asked Questions

When a function does not work, check here

General

I cannot make and receive calls.

LThe power cord or telephone line cord is not

connected. Check the connections.

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit to the

wall jack directly. If the unit operates properly,

check the splitter.

I cannot make calls.

LThe dialing mode setting is wrong. Change

the setting of feature #13 (page 60).

The unit does not work.

LDisconnect the unit from the telephone line

and connect the line to a known working

telephone. If the working telephone operates

properly, contact our service personnel to

have the unit repaired. If the working

telephone does not operate properly, contact

your telephone company.

The unit does not ring.

LThe ringer volume is set to off. Adjust it (page

29).

The unit displays the following though the

paper is inserted.

CHECK PAPER

LThe paper is inserted halfway. Insert it

correctly (page 14) and press {SET} to clear

the message.

The other party complains they only hear a

fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other party

the number is only used for faxes.

LChange to TEL mode by pressing

{RECEIVE MODE}.

LIf you use a Distinctive Ring service, make

sure you have set the same ring pattern

assigned by the telephone company (page

53).

The receiving mode does not function

properly.

LA Distinctive Ring of feature #31 is set (page

53).

The {REDIAL/PAUSE} button does not

function properly.

LIf this button is pressed during dialing, a

pause will be inserted. If pressed

immediately after a dial tone is obtained, the

last number dialed will be redialed.

During programming, I cannot enter the code

or ID number.

LAll or part of the numbers are the same.

Change the number of features #12 (page

60) and #41 (page 62).

The ink film runs out quickly.

LThe help printing function, copy function, and

reports also use ink film.

Whenever I try to retrieve my voice mail

messages, the retrieval is interrupted by the

fax tone.

LYou are probably entering *#9. This is the

default setting for the fax activation code. If

you use a voice mail service, set the fax

activation feature to off or reprogram the

activation code (feature #41 on page 62).

Fax – sending

I cannot send documents.

LThe telephone line cord is connected to the

EXT jack on the unit. Connect to the LINE

jack (page 15).

LThe other party’s fax machine is busy or has

run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine rings too many

times. Send the fax manually (page 43).

The other party complains that letters on

their received document are distorted or not

clear.

LIf your line has special telephone services

such as call waiting, the service may have

been activated during fax transmission.

Connect the unit to a line that does not have

these services.

LThe extension telephone on the same line is

off the hook. Hang up the extension

telephone and try again.

Contents

Main Operating Instructions Compact Plain Paper Fax and Copier S E NERGY S Safety instructions Important safety instructions SAVE THESE INSTRUCTIONS INSTALLATION: WARNI NG: Table of Contents 4 Initial Preparation Telephone Fax Table of Contents Copy Programmable Features Help General Information Accessories Included accessories Accessories Accessory information Finding the Controls Location of controls D J HK Finding the Controls Overview Ink film 1 2 4 5 6 Paper t ray To use legal size paper To use A4 size paper Document tray Handset Recording paper 1 2 To add paper Selecting the way to use your fax machine ( ) Connecting to a telephone line jack and power outlet ( ) Case 1: Receives faxes and phone calls (on answering machine) on a single line (one phone number) You wish to use the fax machine and your answering machine in the same room. 1 2 3 4 If the answering machine is turned off Case 2: One line used for fax only You wish to use the fax machine only for fax reception/transmission. Page Case 3: Fax machine and telephone share a single line (one phone number); Fax seldom used TEL MODE Case 4: Receives faxes and phone calls on a single line, but different numbers (Distinctive Ring) 1 2 If you subscribe for three or more phone numbers in a single telephone line Case 5: Receives faxes and voice mail on same line, but different numbers (Distinctive Ring) Voice mail 1 2 If you subscribe for three or more phone numbers in a single telephone line Case 6: Computer with MODEM and fax machine share a single line (one phone number) 1 2 Help Button Help function 1 2 Vol um e Adjusting volume Ringer volume To turn the ringer off While the ringer volume is set to off Date and time, your logo and fax number Setting the date and time 2 4 5 2 4 6 To change capital or lower-case letters To delete a character 32 To select characters with the dial keypad Display order of characters To select characters using {+} or {-} Setting your fax number 2 4 6 To delete a number Storing names and telephone numbers into one-touch dial 1 2 3 5 Storing names and telephone numbers into navigator directory 1 2 3 5 Page Erasing a stored entry 2 4 Making a phone call using one-touch dial and navigator directory Using one-touch dial 1 2 Using the directory Caller ID service from your phone company How Caller ID is displayed To confirm caller information using the Caller ID list Viewing and calling back using caller information 2 3 To change the display of the caller information To stop viewing Erasing caller information Erasing all caller information 5 1 2 Storing caller information into one-touch dial and navigator directory 2 4 Sending a fax manually 1 TEL=5678901 6 To select the resolution To redial the last number To transmit more than 10 pages at a time Convenient way to send a fax Sending from memory (Quick scan feature) To stop transmission Sending report for confirmation Documents you can send Sending a fax using one-touch dial and navigator directory 1 2 3 4 Broadcast transmission Programming entries into the 1 2 3 2 4 5 Erasing a stored entry in the 2 4 5 7 8 Sending the same document to pre-programmed parties 1 2 To send the same document to more than one party only once To cancel the broadcast setting Receiving Faxes Receiving a fax manually TEL MODE Activating TEL mode 1 Receiving Faxes Receiving a fax automatically Activating FAX ONLY mode 1 2 Distinctive Ring Using two or more phone numbers in a single telephone line 5 Activating the Distinctive Ring feature 2 Distinctive Ring If you use three or more phone numbers 5 Programming the ring pattern assigned for fax 2 Making a copy 1 2 3 4 Convenient way of copying To reduce a document To collate multiple copies Programming Programming method for basic features 5 2 3 2 4 7 5 Programming by entering the program code number directly Basic features Advanced features Page Page Reports Display Page When a function does not work, check here General Fax sending Fax receiving Receiving mode Copying ABC Using an answering machine If a power failure occurs Replacement Ink film 1 2 4 Replacement 7 8 Recording paper jam When the recording paper has jammed in the unit 1 2 4 5 6 7 Page Page Document feeder 1 2 3 4 Thermal head 1 2 3 4 6 7 8 Printed Reports Reference lists and reports 4 1 2 openLCR service for the Caller IQ feature To turn the Caller IQ feature from ON to OFF 2 3 OFF 2 3 Updating the rate table (downloading the rate table) 2 FLASH/LIGHT 82 During download Automatic download Downloading the fax system setup and telephone directory entries (downloading from web) Specifications Technical data about this product Specifications Paper specifications Note for recording paper: FCC and Other Information FCC and Other Information NOTE: CAUTION: NOTE: Page Warra nty Limited Warranty Panasonic Facsimile Product Limited Warranty Warranty Customer Services Customer Services directory Index Program index Basic features Advanced features Index Index L V N O Free peace of mind, direct from Panasonic NO EXTRA COST Free replacement P DVANTAGE A