Panasonic KX-FL501NZ Operations, Fax - sending cont, Fax - receiving, Problem, Cause & solution

	Operations
Fax – sending (cont.)
Problem	Cause & solution
The other party complains that	If your line has special telephone services such as call
	●
letters on their received	waiting, the service may have been activated during fax
document are distorted or not	transmission. Connect the unit to a line that does not have
clear.	these services.
	The extension telephone on the same line is off the hook.
	●
	Hang up the extension telephone and try again.
	Try copying the document. If the copied image is clear, there
	●
	may be something wrong with the other party’s machine.
The other party complains that	The glass or rollers are dirty. Clean them (p. 76).
	●
dirty patterns or black lines
appear on their received
document.
I cannot make an international	Use the overseas transmission mode of feature #23 (p. 59).
fax call.	●
	Add two pauses at the end of the telephone number or dial
	●
	manually.
Fax – receiving
Problem	Cause & solution
I cannot receive documents.	The telephone line cord is connected to the EXT jack on
	●
	the unit. Connect to the LINE jack (p. 18).
I cannot receive documents	The receive mode is set to TEL mode. Set to FAX ONLY
	●
automatically.	mode (p. 45) or TEL/FAX mode (p. 48, 49).
	The time taken to answer the call is too long. Decrease the
	●
	number of rings of features #06 (p. 57), #30 (p. 60) and
	#78 (p. 62).
The display shows the	The incoming call is not a fax. Change the receive mode to
	●
following message, but faxes	TEL mode (p. 44).
are not received.
CONNECTING
A blank sheet is ejected.	●The other party placed the document in their fax machine
	the wrong way. Check with the other party.
A white line or a dirty pattern	●The glass or rollers are dirty. Clean them (p. 76).
appears on your recording paper.
The printing quality is poor.	●The other party sent a faint document. Ask them to send a
	clearer copy of the document.
	Some paper has instructions recommending which side to
	●
	print on. Try turning the paper over.
	You may have used paper with a cotton and/or fiber content
	●
	that is over 20%, such as letterhead or resume paper.
	The remaining toner is low. Replace the toner cartridge (p. 70).
	●
	We recommend you replace the drum unit every third time
	●
	you replace the toner cartridge (p. 70). To check the drum
	life and quality, please print the printer test list (p. 78).
	The toner save mode of feature #79 is on (p. 62).
	●

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