8. Help
50
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
Problem Cause & Solution
I cannot hear a dial tone. LThe telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 17).
LIf you use a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
LDisconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections.
LIf you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls. LThe dialling mode setting may be wrong. Change the setting
(feature #13 on page 42).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 18).
Problem Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used
for faxes.
LChange to TEL mode by pressing {AUTO ANSWER}.
LIf you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 38).
The {REDIAL/PAUSE}
button does not function
properly.
LIf this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
The receiving mode does
not function properly.
LThe Distinctive Ring is set (feature #31 on page 38).
During programming, I
cannot enter the code or
ID number.
LAll or part of the number is the same. Change the number: feature
#12 (page 42) and #41 (page 43).
The unit beeps. LRecording paper has run out. Press {STOP} to stop the beeps and
install paper.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
LYou are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #41 on page 43).
FL611AL-PFQX2169ZA-en.book Page 50 Thursday, February 24, 2005 11:37 AM