
Operations
Fax transmission
Problem | Cause & Remedy |
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The other party complains that | ● If your line has special telephone services such as call waiting, the |
letters on their received document | service may have been activated during fax transmission. Connect |
are distorted. | the unit to a line that does not have these services. |
| ● The extension telephone on the same line is off the hook. Hang up |
| the extension telephone and try again. |
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The other party complains that dirty | ● The glass or rollers are dirty. Clean them (p. 90). |
patterns or black lines appear on |
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their received documents. |
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I cannot make an international fax | ● Use the overseas transmission mode (p. 54). |
call. | ● Add two pauses at the end of the telephone number (p. 32) or dial |
| manually. |
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Problem | Cause & Remedy |
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I cannot receive documents. | ● The telephone line cord is connected to the EXT jack on the unit. |
| Connect to the LINE jack (p. 24). |
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I cannot receive documents | ● The receive mode is set to the TEL mode. Set to the FAX ONLY or |
automatically. | TEL/FAX mode. |
| ● The time to answer the call is too long. Decrease the number of |
| rings (p. 60, 69). |
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The display shows “CONNECTING.....” | ● The incoming call is not a fax. Change the receive mode. |
but faxes are not received. |
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The recording image is faint. | ● The sender transmitted a faint document. Ask them to transmit a |
| clearer copy of the document. |
| ● The thermal head is dirty. Clean it (p. 90). |
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The printing quality is poor. | ● Some paper has instructions recommending which side to print on. |
| Try turning the paper over. We recommend smooth paper such as |
| Hammermill R Jet Print for clearer printing. |
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A blank sheet is ejected after the | ● The receiving reduction rate is not programmed correctly. Program |
received documents are printed out. | the proper rate (p. 71). |
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Problem | Cause & Remedy |
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I cannot select the desired receive | ● If you set the FAX ONLY or TEL/FAX mode: |
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mode. | – Select the desired mode using feature #77 (p. 68), and |
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| – Press AUTO ANSWER to turn on the AUTO ANSWER light. | |||||
| AUTO ANSWER |
| ON | |||
| FAX ON |
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●If you set the TEL mode:
– Press AUTO ANSWER to turn off the AUTO ANSWER light.
AUTO ANSWER
FAX ON OFF
82 | For Assistance, Call |
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