Operations

Using an answering machine

Problem

Cause & Remedy

 

 

The greeting message on your

The greeting message has a silent pause longer than 4 seconds.

answering machine is interrupted

Re-record the greeting message.

halfway and the caller cannot leave

 

a voice message.

 

 

 

I pressed the remote access code to

The code may include “#” which is used for certain features

access the answering machine

provided by the telephone company. Change the code on the

remotely, but the line was

answering machine to another number which does not include “#”

disconnected.

(p. 63).

 

 

Callers complain that their voice

Advise the caller not to pause for over 4 seconds while recording

message is interrupted halfway and

their voice message.

they cannot leave a message.

 

 

 

Callers complain that they cannot

Your answering machine ran out of recording tape. Rewind the

send a document.

tape to record messages.

 

You set the answering machine to only give a greeting message.

 

 

When I answer a call with the

You paused for over 4 seconds during the conversation. To

extension telephone, the unit

resume the conversation, press the STOP button on the unit.

switches to the fax mode and

 

I cannot talk with the other party.

 

 

 

If a power failure occurs

The unit will not function.

Transmission and reception will be interrupted. Check the transactions by printing a journal report.

If fax documents are stored in memory, they will be lost. When power is restored, a power-down report will be printed out stating which contents in memory have been erased.

If delayed transmission is programmed and the start time has passed during a power failure, transmission will be attempted soon after power is restored.

If an extension telephone/answering machine is connected to the unit, you can use it during a power failure.

Power-down report

The power-down report will be automatically printed out after power is restored.

The report will not be printed out when there are no documents stored in memory.

Sample of a power-down report

POWER DOWN REPORT

POWER DOWN AT:Jan. 05 1998 04:30AM

RESTARTED AT:Jan. 05 1998 04:31AM

<< WARNING >>

CONTENTS HAVE BEEN CLEARED DUE TO POWER DOWN.

FOR ADDITIONAL INFORMATION, PLEASE SEE THE JOURNAL REPORT.

NO.

OTHER FACSIMILE

MODE

PAGES

FUNCTION

01

<FAX # NOT AVAIL.>

RCV

01

MEMORY RECEIVE

84

For Assistance, Call 1-800-435-7329