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| Operations | |
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| Copying |
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| Problem | Cause & Remedy |
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| When you try to make a copy, the | ● Pull the paper set lever, make sure the paper is inserted correctly | |||
| unit beeps and the display shows | and push the paper set lever. | |||
| “CHECK PAPER”. |
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| The unit does not make a copy. | ● You may be programming the unit. Try to make a copy after | |||
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| programming or stop the programming. | |
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| A dirty pattern or a black line | ● The glass or rollers are dirty. Clean them (p. 90). | |||
| appears on the copied documents. |
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| The copied image is distorted. | ● The thermal head is dirty. Clean it (p. 90). | |||
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| The document is not copied | ● The film is not inserted correctly. Insert it correctly (p. 88, 89). | |||
| properly. |
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| The copied document is blank. | ● The film is not inserted correctly. Insert it correctly (p. 88, 89). | |||
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| The printing quality is poor. | ● Some paper has instructions recommending which side to print on. | |||
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| Try turning the paper over. We recommend smooth paper such as | |
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| Hammermill R Jet Print for clearer printing. | |
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| The printing is light. | ● You may have used paper with a cotton and/or fiber content that is | |||
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| Original | over 20%, such as letterhead or resume paper. We recommend | ||
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| smooth paper such as Hammermill R Jet Print for clearer printing. | |
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A B C
Copy
Help
A paper jam occurs during copying. ● The film is not inserted correctly. Insert it correctly (p. 88, 89).
Using an answering machineProblem | Cause & Remedy |
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I cannot receive documents | ● Your greeting message on the answering machine is too long. |
automatically. | Shorten the message (up to 10 seconds). |
| ● The answering machine rings too many times. Set to 1 or 2 rings. |
| ● The silent detection feature is deactivated. Activate this feature |
| (p. 72). |
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I cannot receive voice messages. | ● Check if the answering machine is turned on and connected to the |
| unit properly (p. 61). |
| ● Set the number of rings on the answering machine to 1 or 2. |
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I cannot retrieve recorded voice | ● The remote access code on your answering machine is the same |
messages on the answering machine | as your fax activation code. Set a different number for each code. |
from a remote location. | ● You did not program your remote access code in your fax machine |
| correctly. Program the same code that is programmed on the |
| answering machine (p. 63). |
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| (continued) |
For Assistance, Call | 83 |
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