Operations

 

 

 

 

 

 

 

Copying

 

 

 

 

 

 

 

 

 

 

Problem

Cause & Remedy

 

 

 

 

 

 

 

 

When you try to make a copy, the

Pull the paper set lever, make sure the paper is inserted correctly

 

unit beeps and the display shows

and push the paper set lever.

 

“CHECK PAPER”.

 

 

 

 

 

 

 

The unit does not make a copy.

You may be programming the unit. Try to make a copy after

 

 

 

 

programming or stop the programming.

 

 

 

 

 

A dirty pattern or a black line

The glass or rollers are dirty. Clean them (p. 90).

 

appears on the copied documents.

 

 

 

 

 

 

 

The copied image is distorted.

The thermal head is dirty. Clean it (p. 90).

 

 

 

 

 

The document is not copied

The film is not inserted correctly. Insert it correctly (p. 88, 89).

 

properly.

 

 

 

 

 

 

 

The copied document is blank.

The film is not inserted correctly. Insert it correctly (p. 88, 89).

 

 

 

 

 

The printing quality is poor.

Some paper has instructions recommending which side to print on.

 

 

 

 

Try turning the paper over. We recommend smooth paper such as

 

 

 

 

Hammermill R Jet Print for clearer printing.

 

 

 

 

 

 

 

The printing is light.

You may have used paper with a cotton and/or fiber content that is

 

 

Original

over 20%, such as letterhead or resume paper. We recommend

 

 

 

 

smooth paper such as Hammermill R Jet Print for clearer printing.

 

 

 

 

A B C

Copy

Help

A paper jam occurs during copying. The film is not inserted correctly. Insert it correctly (p. 88, 89).

Using an answering machine

Problem

Cause & Remedy

 

 

I cannot receive documents

Your greeting message on the answering machine is too long.

automatically.

Shorten the message (up to 10 seconds).

 

The answering machine rings too many times. Set to 1 or 2 rings.

 

The silent detection feature is deactivated. Activate this feature

 

(p. 72).

 

 

I cannot receive voice messages.

Check if the answering machine is turned on and connected to the

 

unit properly (p. 61).

 

Set the number of rings on the answering machine to 1 or 2.

 

 

I cannot retrieve recorded voice

The remote access code on your answering machine is the same

messages on the answering machine

as your fax activation code. Set a different number for each code.

from a remote location.

You did not program your remote access code in your fax machine

 

correctly. Program the same code that is programmed on the

 

answering machine (p. 63).

 

 

 

(continued)

For Assistance, Call 1-800-435-7329

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