9. Help

9.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. To reset the unit, disconnect the power cord, then reconnect it.

9.3.1 Initial settings

Problem

Cause & Solution

I cannot hear a dial tone.

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 3).

 

L If you use a splitter to connect the unit, remove the splitter and connect the

 

unit to the wall jack directly. If the unit operates properly, check the splitter.

 

L Disconnect the unit from the telephone line and connect a known working

 

telephone. If the working telephone operates properly, contact our service

 

personnel to have the unit repaired. If the working telephone does not

 

operate properly, contact your telephone company.

 

L The power cord or telephone line cord is not connected. Check the

 

connections.

 

L If you connected the fax machine through a computer modem, connect the

 

fax machine directly to a telephone line jack.

 

 

I cannot make calls.

L The dialling mode setting may be wrong. Change the setting (feature #13 on

 

page 10).

 

 

The unit does not ring.

L The ringer volume is turned OFF. Adjust it (page 9).

 

 

 

 

9.3.2 General

Problem

Cause & Solution

The other party complains

L FAX ONLY mode is set. Tell the other party the number is only used for

they only hear a fax tone and

faxes.

cannot talk.

L Change to TEL mode (page 21) or TEL/FAX mode (page 22).

 

 

The receiving mode does not

L The Distinctive Ring is set (feature #31 on page 24).

function properly.

 

 

 

During programming, I

L All or part of the number is the same. Change the number: feature #41 on

cannot enter the code or ID

page 28.

number.

 

 

 

The unit beeps.

L The recording paper has run out. Press {STOP} to stop the beeps and

 

install recording paper.

 

 

Caller information is not

L You have not subscribed to Caller ID service.

displayed.

L The caller requested not to send his/her information.

 

 

While viewing caller

L Do not pause for over 3 minutes while searching.

information, the display

 

returns to standby mode.

 

 

 

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Panasonic KX-FT934HK, KX-FT932HK manual When a function does not work, check here, Initial settings, General