| 9. Help |
|
|
|
|
Problem | Cause & Solution |
The other party complains | L The receiving mode is set to TEL mode. |
that they cannot send a | Receive the document manually (page 21) or change the receiving mode to |
document. | TEL/FAX mode (page 22) or FAX ONLY mode (page 23). |
| L The memory is full of received documents due to a lack of recording paper |
| or a recording paper jam. Install paper (page 4) or clear the jammed paper |
| (page 36). |
|
|
I cannot select the desired | L If you want to set FAX ONLY mode, press {AUTO ANSWER} repeatedly to |
receiving mode. | select FAX ONLY mode. |
| L If you want to set TEL mode or TEL/FAX mode, set the desired mode using |
| #73 (page 28) and press {AUTO ANSWER} repeatedly to select the |
| desired mode. |
| L The Distinctive Ring of feature #31 is activated (page 24). |
|
|
When an extension telephone | L You must set remote fax activation to ON (feature #41 on page 28) |
is connected, I cannot receive | beforehand. |
documents by pressing | L Press {*}{*}{*}{9} firmly. |
{*}{*}{*}{9}. | L The memory is full of received documents due to a lack of recording paper |
| or a recording paper jam. Install paper (page 4) or clear the jammed paper |
| (page 36). |
|
|
|
|
9.3.5 Copying |
|
|
|
Problem | Cause & Solution |
The unit will not make a copy. | L You cannot make a copy during programming. |
| L You cannot make a copy during a telephone conversation. |
|
|
A black line, a white line or | L The scanner glass, white plate or rollers are dirty with correction fluid, etc. |
smudge appears on the | Clean them (page 37). Please do not insert a document before correction |
copied document. | fluid has dried completely. |
|
|
The copied document is | L The recording paper is not installed correctly. Make sure that the shiny side |
blank. | of the paper is facing down and |
|
|
The copied image is | L Adjust the width of the document guides to fit the actual size of the |
distorted. | document. |
|
|
The printing quality is poor. | L The thermal head is dirty. Clean it (page 37). |
| L Adjust the print contrast using feature #59 (page 28). |
|
|
|
|
9.3.6 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25 on page 27) is programmed and power failure prevents the document from
being sent at the set time, the transmission may be cancelled.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will be printed stating which documents in memory have been erased.
LThe date and time setting may be lost. If the correct date and time is not displayed after the power has been restored, set the date and time again (page 10).
35
