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Panasonic KX-TDA15 user manual If a Host PBX is Connected

Models: KX-TDA15

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1.9 Using User-supplied Equipment

1.9.2If a Host PBX is Connected

— Accessing External Services (External Feature Access [EFA])

Accessing External Services (External Feature Access [EFA])

You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

<Example> To hold the current call and then talk to the new party

PT/PS				SLT
While hearing a tone				While hearing a tone
FLASH/
RECALL
OR
			desired service		6	0	desired service
(EFA)			code		6	0	code
(EFA)			code				code
OR
TRANSFER	6	0
	6	0
Press FLASH/RECALL or EFA.			Enter desired	Press Recall/	Enter 60.		Enter desired
Or press TRANSFER and			service code.	hookswitch.			service code.
then enter 60.

• In this case, FLASH/RECALL button on a proprietary telephone is in the External Feature Access (EFA) mode.

•Regarding the service code, consult your dealer.

Customising Your Phone

•3.1.3 Customising the Buttons

Create or edit an External Feature Access (EFA) button.

118 User Manual

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Panasonic KX-TDA15 user manual If a Host PBX is Connected, Accessing External Services External Feature Access EFA

Contents

KX-TDA15/KX-TDA30 Feature Highlights Call Centre This Manual Safety Instructions Important Information Http//doc.panasonic.de For your future reference Table of Contents Control Features 140 Using User-supplied Equipment 116Using a Display Proprietary Telephone 126 Utilising the Call Centre 109 190 Revision History 194Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Display Using a Navigator Key/Jog Dial/Volume KeyTone Your Extension Number Restrictions ExamplesIcon Descriptions When You Use a Panasonic Proprietary Telephone Fixed Buttons Soft Buttons Auto ANS Auto Answer/MUTE Call Forwarding FWD/Do Not Conf ConferenceDisturb DND Buttons Feature Programmable Feature PFCustomised Buttons Buttons Feature Buttons Feature How to Follow the Steps Calling Another Extension This diagram shows you a connection example Connection Example Calling Another Extension Making CallsBasic Calling To another extension Intercom Call To an operator Operator Call Calling an Outside PartyOutside Phone no To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge Reference Using an Account Code Account Code Entry With a One Touch Button One-touch Dialling Easy DiallingTo store a phone number To dial Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line Desired Phone no To set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line Sending a Call Waiting Tone Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing To leave/cancel a message waiting indication For a caller To leave a message waiting indication To call back To clear message waiting indications left on your extension KX-TDA100/KX-TDA200 only To join Joining an Existing Call Executive Busy OverrideFor the joined extension To talk to each party alternately Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor To access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling- Ring/Voice To change the method To call with a verified code Verified Code Entry Calling without RestrictionsTo call Walking COS Extension PIN Extension PIN Verified code PIN Calling through DisaTo call an extension Desired To call an outside party To retry Making Calls Through Disa From another extensionYour Answering Calls Receiving CallsOff Idle Answering Hands-free Hands-free Answerback On Set Answering a Call Ringing at Another Telephone Call Pickup Answering a Call from Another Telephone Call Pickup KX-TDA100/KX-TDA200 Through an external speakerSpeaker no To transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting caller To end a conversation To request Mcid Transferring to an Extension on the PBX During a ConversationTransferring a Call Call Transfer To transfer Transferring to an Outside Party Using the PBX Service To transfer with one-touch One-touch Transfer Time limit Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold Held line no Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Flashing green slowly Your held call Parking zone no. Specified Holding in a System Parking Zone Call ParkTo set Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party To hold the second call and then talk to the original party Default Answering Call Waiting from the Telephone Company To return to the original party, repeat the operation Multiple Party Conversation Adding Other Parties during a Conversation Conference To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To return while others are talking Leaving a Conference Unattended ConferenceTo leave a conference To complete a conversation Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Mute Flashing red Mute Hands-free operation To avoid missing part of the conversations To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD To set from another extension Your Extension no Tone Enter your Extension number Time To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension no When in the FWD/DND Cycle Switch Mode When in the FWD/DND Setting Mode Unconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSN To confirm the condition Message no Message Example Off-hook Enter Tone Before Leaving Your Desk To lock To unlock Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a Call Making/Answering an Announcement Answering/Denying a Paging Announcement To allow/deny a paging announcement Paging Deny To make/answer a broadcasting call For a caller To make a conversation with a specific party To end a conversation with a specific party Press Recall/ hookswitch Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback To confirm Refusing Incoming Calls Do Not Disturb DND Red on FWD mode Flashing red slowly DND mode Customising Your Phone Call Waiting Tone To set/cancel for intercom callsTo set/cancel for outside calls Whisper Ohca Clip To show/prevent PT/SLT/PS 733 KX-TDA100/KX-TDA200 BGM no To select and set/cancelTurning on the Background Music BGM KX-TDA15/KX-TDA30 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature BGM To set Log-in/Log-out Utilising the Call CentreICD Group To enter/leave the Not Ready mode PT/PS Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History Display PT To clear Call Log History To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone Accessing External Services External Feature Access EFA If a Host PBX is Connected Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To transfer a call to a mailbox To listen to messages Before operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into your mailbox Recording a Conversation Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone After Moving to a New Location in the Office Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log button To clear the log information To store the caller’s information in personal speed dialling Calling with the Outgoing Call Log To call with the Redial button When the desired party is displayed Storing Names and Numbers Using the DirectoriesCalling with the Directory To select and call Entering Characters Standard mode Option mode Option mode for CE model Option mode for GR model £ # Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Lock To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone Restriction Level Control Dial Tone Transfer During a conversation with an extension Turning on the External Background Music BGM To select and start/stop the background music To play back Recording Outgoing Messages OGMTo record OGM floating To record from an external BGM MOH port Enter OGM floating C.Tone To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Programming Selection & Parameter Input Settings on the Programming ModeSetting Features Little Dark Yes-Automatic The first Automatically when youProgramming Selection & Parameter Input English Line of the display will change Longest ringing line When multiple calls arriveIntercom Ringing Tone Call No-Stop recording No-DisableSpeaker. Hands-free mode No No tone No-Headset off No-AllowYes-On Max digits + To unlock Programming Selection & Parameter Input No-OffExtension PIN Max digits + To unlock No-Normal Any Flexible To store the names and numbers in personal speed dialling ORname To edit the names and numbers of personal speed dialling Clear Clearing Features Or Pause Or Store Customising the Buttons Programmable Buttons Programming Input DSS 1234 To exit at any time, lift the handset To clear the buttonTone type no Manager Programming Programming Information Manager Programming Changing Call Charges and Extension Control To enter a decimal point, press List System PasswordCustomising Your System System Programming Programming is shown below. Programme number None Back to Previous Menu Cancel Fixed Buttons Function T7600 T7200/T7400/T7500 Procedure To exit the programming mode at any time, lift the handset 12-hour Format System ProgrammingDate & Time 24-hour Format System Speed Dialling Number To confirm your entry after storing data System Speed Dialling Name Extension Number Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Problem Remedy My proprietary telephone does not haveFeature button Toll restriction is activated Background music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number which Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While busy, DND or call tone is heard Default Feature While dialling or talking Fixed Number When going off-hook What is This Tone?What is This Tone? While on-hook Busy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a Conference Revision History New ContentsChanged Contents KX-TDA100/KX-TDA200 Version KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan