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Panasonic KX-TDA15 user manual Section Manager Operation

Models: KX-TDA15

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Section 2

Manager Operation

This chapter shows the manager how to control the other extensions or the PBX.

User Manual 139

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Panasonic KX-TDA15 user manual Section Manager Operation

Contents

KX-TDA15/KX-TDA30 Call Centre Feature Highlights This Manual Important Information Safety Instructions Http//doc.panasonic.de For your future reference Table of Contents Utilising the Call Centre 109 Using User-supplied Equipment 116Using a Display Proprietary Telephone 126 Control Features 140 Revision History 194 190Page Section Operation What Kind of Telephone Can Be Used? Feature NumbersBefore Operating the Telephones Before Operating the Telephones Your Extension Number Using a Navigator Key/Jog Dial/Volume KeyTone Display Restrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Call Forwarding FWD/Do Not Conf ConferenceDisturb DND Buttons Feature Programmable Feature PFCustomised Buttons Buttons Feature Buttons Feature Calling Another Extension How to Follow the Steps Connection Example This diagram shows you a connection example To another extension Intercom Call Making CallsBasic Calling Calling Another Extension To an operator Operator Call Calling an Outside PartyOutside Phone no Call Charge Reference Making a Call to a Private Network TIE Line AccessTo select the specified outside line To call Using an Account Code Account Code Entry With a One Touch Button One-touch Dialling Easy DiallingTo store a phone number Desired Phone no Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line To dial To set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial To answer the callback ringing from an idle extension When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To set for both extension and outside line To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel Sending a Call Waiting Tone Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indication To clear message waiting indications left on your extension To call back KX-TDA100/KX-TDA200 only To join Joining an Existing Call Executive Busy OverrideFor the joined extension To talk to each party alternately Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor To access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling- Ring/Voice Extension PIN Calling without RestrictionsTo call Walking COS To call with a verified code Verified Code Entry Desired Calling through DisaTo call an extension Extension PIN Verified code PIN To retry To call an outside party Making Calls Through Disa From another extensionYour Answering Calls Receiving CallsOff Idle On Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup KX-TDA100/KX-TDA200 Through an external speakerSpeaker no To talk to a waiting caller Using the ANSWER/RELEASE ButtonTo answer To transfer a call To end a conversation To request Mcid To transfer During a ConversationTransferring a Call Call Transfer Transferring to an Extension on the PBX To transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Time limit Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold Flashing green slowly Your held call Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Held line no Parking zone no Holding in a System Parking Zone Call ParkTo set Parking zone no. Specified To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party To hold the second call and then talk to the original party Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone Company Adding Other Parties during a Conversation Conference Multiple Party Conversation To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To complete a conversation Leaving a Conference Unattended ConferenceTo leave a conference To return while others are talking Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Flashing red Mute Mute To avoid missing part of the conversations Hands-free operation To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Your Extension no Tone Enter your Extension number To set from another extension ICD Group Extension no To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode Time When in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch Mode Your MSN To cancelWhen you do not answer Call Forwarding No Reply Cfnr Unconditional Call Forwarding Unconditional CFU To confirm the condition Off-hook Enter Tone Message no Message Example Before Leaving Your Desk To unlock To lock Paging and then Transferring a Call Making/Answering an AnnouncementPaging Group Paging Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement For a caller To make a conversation with a specific party To make/answer a broadcasting call To end a conversation with a specific party Press Recall/ hookswitch Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback To confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DND Customising Your Phone Whisper Ohca To set/cancel for intercom callsTo set/cancel for outside calls Call Waiting Tone Clip To show/prevent PT/SLT/PS 733 KX-TDA15/KX-TDA30 To select and set/cancelTurning on the Background Music BGM KX-TDA100/KX-TDA200 BGM no 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature BGM To set Log-in/Log-out Utilising the Call CentreICD Group PT/PS To enter/leave the Not Ready mode Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History Display PT To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If a Host PBX is Connected Accessing External Services External Feature Access EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailbox To set Live Call Screening To cancel Live Call ScreeningScreening Calls Live Call Screening LCS Before operating Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Recording a Conversation Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone After Moving to a New Location in the Office To confirm the log information with the Call Log button Using a Display Proprietary TelephoneUsing the Call Log Calling with the Incoming Call Log To store the caller’s information in personal speed dialling To clear the log information To call with the Redial button Calling with the Outgoing Call Log When the desired party is displayed To select and call Using the DirectoriesCalling with the Directory Storing Names and Numbers Entering Characters Standard mode Option mode Option mode for CE model £ # Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation To lock/unlock other extensions Remote Extension Lock Control FeaturesChanging the Settings of Other Extensions Extension Control To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone During a conversation with an extension Restriction Level Control Dial Tone Transfer To select and start/stop the background music Turning on the External Background Music BGM OGM floating Recording Outgoing Messages OGMTo record To play back Enter OGM floating C.Tone To record from an external BGM MOH port To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Little Dark Settings on the Programming ModeSetting Features Programming Selection & Parameter Input Line of the display will change Automatically when youProgramming Selection & Parameter Input English Yes-Automatic The first Ringing Tone Call When multiple calls arriveIntercom Longest ringing line No No tone No-DisableSpeaker. Hands-free mode No-Stop recording No-Headset off No-AllowYes-On No-Normal Any Flexible Programming Selection & Parameter Input No-OffExtension PIN Max digits + To unlock Max digits + To unlock ORname To store the names and numbers in personal speed dialling Clear To edit the names and numbers of personal speed dialling Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the Buttons DSS 1234 To exit at any time, lift the handset To clear the buttonTone type no Programming Information Manager Programming Changing Call Charges and Extension Control Manager Programming To enter a decimal point, press Programming is shown below. Programme number System PasswordCustomising Your System System Programming List Fixed Buttons Function T7600 T7200/T7400/T7500 None Back to Previous Menu Cancel To exit the programming mode at any time, lift the handset Procedure 24-hour Format System ProgrammingDate & Time 12-hour Format To confirm your entry after storing data System Speed Dialling Number Extension Number System Speed Dialling Name Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Problem Remedy My proprietary telephone does not haveFeature button Cannot remember the feature numbers Do not want to display a number which Forgot the passwordOther party has set Data Line Security Background music started suddenly Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While dialling or talking Fixed Number Feature While busy, DND or call tone is heard Default While on-hook What is This Tone?What is This Tone? When going off-hook Busy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a Conference KX-TDA100/KX-TDA200 Version New ContentsChanged Contents Revision History KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan