1.8 Utilising the Call Centre

1.8Utilising the Call Centre

1.8.1Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up)

You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in)

Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select "Not Ready" mode to temporarily leave a distribution group.

Talk.

Ready

Wrap-up

Log-out

Log-in

Not Ready

To set Log-in/Log-out

PT/SLT/PS

ICD Group: Incoming Call Distribution Group

 

7

3

6

0

Log-out

 

OR

 

 

 

 

 

 

 

 

 

 

1

Log-in

Off-hook.

Enter

736.

 

Enter 0 or 1.

ICD Group

Specified

 

extension no.

 

 

 

OR

 

C.Tone

 

 

 

All

 

Enter ICD Group extension

On-hook.

 

number or .

 

 

User Manual 109

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Image 109
Panasonic KX-TDA15 user manual Utilising the Call Centre, To set Log-in/Log-out, ICD Group