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Panasonic KX-TDA15 user manual Talking to Two Parties Alternately Call Splitting

Models: KX-TDA15

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1.4 During a Conversation

1.4.3Talking to Two Parties Alternately (Call Splitting)

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

OR	(DSS)
TRANSFER	OR
	OR
C.Tone	extension no.
	extension no.
Press TRANSFER.	Press DSS or dial the other
	party's extension number.

TRANSFER

Talk to the	Press TRANSFER.	Talk to the
other party.		original party.

The other party will be on hold.

SLT

During a conversation

OR

OR

extension no.

C.Tone

Press Recall/	Dial the other party's	Talk to the	Press Recall/	Talk to the
hookswitch.	extension number.	other party.	hookswitch.	original party.

The other party will be on hold.

User Manual

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Panasonic KX-TDA15 user manual Talking to Two Parties Alternately Call Splitting

Contents

KX-TDA15/KX-TDA30 Call Centre Feature Highlights This Manual Important Information Safety Instructions Http//doc.panasonic.de For your future reference Table of Contents Using a Display Proprietary Telephone 126 Using User-supplied Equipment 116Control Features 140 Utilising the Call Centre 109 Revision History 194 190Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Your Extension Number Restrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Call Forwarding FWD/Do Not Conf ConferenceDisturb DND Buttons Feature Programmable Feature PFCustomised Buttons Buttons Feature Buttons Feature Calling Another Extension How to Follow the Steps Connection Example This diagram shows you a connection example Basic Calling Making CallsCalling Another Extension To another extension Intercom Call To an operator Operator Call Calling an Outside PartyOutside Phone no To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference Using an Account Code Account Code Entry With a One Touch Button One-touch Dialling Easy DiallingTo store a phone number To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone no To set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel Sending a Call Waiting Tone Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indication To clear message waiting indications left on your extension To call back KX-TDA100/KX-TDA200 only To join Joining an Existing Call Executive Busy OverrideFor the joined extension To talk to each party alternately Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor To access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling- Ring/Voice To call Walking COS Calling without RestrictionsTo call with a verified code Verified Code Entry Extension PIN To call an extension Calling through DisaExtension PIN Verified code PIN Desired To retry To call an outside party Making Calls Through Disa From another extensionYour Answering Calls Receiving CallsOff Idle On Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup KX-TDA100/KX-TDA200 Through an external speakerSpeaker no To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension on the PBX To transfer To transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Time limit Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held call To set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party To hold the second call and then talk to the original party Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone Company Adding Other Parties during a Conversation Conference Multiple Party Conversation To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversation Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Flashing red Mute Mute To avoid missing part of the conversations Hands-free operation To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Your Extension no Tone Enter your Extension number To set from another extension Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch Mode When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Off-hook Enter Tone Message no Message Example Before Leaving Your Desk To unlock To lock Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement For a caller To make a conversation with a specific party To make/answer a broadcasting call To end a conversation with a specific party Press Recall/ hookswitch Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback To confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DND Customising Your Phone To set/cancel for outside calls To set/cancel for intercom callsCall Waiting Tone Whisper Ohca Clip To show/prevent PT/SLT/PS 733 Turning on the Background Music BGM To select and set/cancelKX-TDA100/KX-TDA200 BGM no KX-TDA15/KX-TDA30 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature BGM To set Log-in/Log-out Utilising the Call CentreICD Group PT/PS To enter/leave the Not Ready mode Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History Display PT To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If a Host PBX is Connected Accessing External Services External Feature Access EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailbox Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Recording a Conversation Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the caller’s information in personal speed dialling To clear the log information To call with the Redial button Calling with the Outgoing Call Log When the desired party is displayed Calling with the Directory Using the DirectoriesStoring Names and Numbers To select and call Entering Characters Standard mode Option mode Option mode for CE model £ # Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Lock To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone During a conversation with an extension Restriction Level Control Dial Tone Transfer To select and start/stop the background music Turning on the External Background Music BGM To record Recording Outgoing Messages OGMTo play back OGM floating Enter OGM floating C.Tone To record from an external BGM MOH port To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark Programming Selection & Parameter Input English Automatically when youYes-Automatic The first Line of the display will change Intercom When multiple calls arriveLongest ringing line Ringing Tone Call Speaker. Hands-free mode No-DisableNo-Stop recording No No tone No-Headset off No-AllowYes-On Extension PIN Max digits + To unlock Programming Selection & Parameter Input No-OffMax digits + To unlock No-Normal Any Flexible ORname To store the names and numbers in personal speed dialling Clear To edit the names and numbers of personal speed dialling Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the Buttons DSS 1234 To exit at any time, lift the handset To clear the buttonTone type no Programming Information Manager Programming Changing Call Charges and Extension Control Manager Programming To enter a decimal point, press Customising Your System System Programming System PasswordList Programming is shown below. Programme number Fixed Buttons Function T7600 T7200/T7400/T7500 None Back to Previous Menu Cancel To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling Number Extension Number System Speed Dialling Name Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Feature button Problem Remedy My proprietary telephone does not haveCannot remember the feature numbers Toll restriction is activated Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While dialling or talking Fixed Number Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook Busy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a Conference Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 Version KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan