KX-TDA15/KX-TDA30
Feature Highlights
Call Centre
This Manual
Safety Instructions
Important Information
Http//doc.panasonic.de
For your future reference
Table of Contents
Using User-supplied Equipment 116
Using a Display Proprietary Telephone 126
Control Features 140
Utilising the Call Centre 109
190
Revision History 194
Page
Section Operation
Feature Numbers
Before Operating the Telephones
Before Operating the Telephones
What Kind of Telephone Can Be Used?
Using a Navigator Key/Jog Dial/Volume Key
Tone
Display
Your Extension Number
Restrictions
Examples
Icon Descriptions
When You Use a Panasonic Proprietary Telephone
Fixed Buttons
Soft Buttons
Auto ANS Auto Answer/MUTE
Call Forwarding FWD/Do Not
Conf Conference
Disturb DND
Buttons Feature
Programmable Feature PF
Customised Buttons
Buttons Feature
Buttons Feature
How to Follow the Steps
Calling Another Extension
This diagram shows you a connection example
Connection Example
Making Calls
Basic Calling
Calling Another Extension
To another extension Intercom Call
To an operator Operator Call
Calling an Outside Party
Outside Phone no
Making a Call to a Private Network TIE Line Access
To select the specified outside line
To call
Call Charge Reference
Using an Account Code Account Code Entry
With a One Touch Button One-touch Dialling
Easy Dialling
To store a phone number
Using Numbers Stored in the PBX System Speed Dialling
To a Preset Number by Going Off-hook Hot Line
To dial
Desired Phone no
To set/cancel
Using a Preprogrammed Number Quick Dialling
Quick dialling no
Redialling the Last Number You Dialled Last Number Redial
Redial
Automatic Redial
When the Dialled Line is Busy or There is No Answer
Reserving a Busy Line Automatic Callback Busy
To set for both extension and outside line
To answer the callback ringing from an idle extension
To cancel callback ringing Automatic Callback Busy Cancel
To answer the callback ringing from an idle outside line
Sending a Call Waiting Tone Call Waiting
To cancel Ccbs Cancel
To answer while hearing a callback ringing
To leave/cancel a message waiting indication
For a caller To leave a message waiting indication
To call back
To clear message waiting indications left on your extension
KX-TDA100/KX-TDA200 only
To join
Joining an Existing Call Executive Busy Override
For the joined extension To talk to each party alternately
Monitoring Another Extension Call Monitor
To an Extension Refusing the Call DND Override
To monitor
To access
Accessing the Isdn Service Isdn Service Access
Outside line
Alternating the Calling Method Alternate Calling- Ring/Voice
To change the method
Calling without Restrictions
To call Walking COS
To call with a verified code Verified Code Entry
Extension PIN
Calling through Disa
To call an extension
Extension PIN Verified code PIN
Desired
To call an outside party
To retry
Making Calls
Through Disa
From another extension
Your
Answering Calls
Receiving Calls
Off Idle
Answering Hands-free Hands-free Answerback
On Set
Answering a Call Ringing at Another Telephone Call Pickup
Answering a Call from Another Telephone Call Pickup
KX-TDA100/KX-TDA200
Through an external speaker
Speaker no
Using the ANSWER/RELEASE Button
To answer
To transfer a call
To talk to a waiting caller
To end a conversation
To request Mcid
During a Conversation
Transferring a Call Call Transfer
Transferring to an Extension on the PBX
To transfer
Transferring to an Outside Party Using the PBX Service
To transfer with one-touch One-touch Transfer
Time limit
Customising the Buttons Create or edit an ISDN-Hold button
Holding
Holding a Call
To hold Call Hold
Hold Mode Change PT only
To retrieve a call Call Hold Retrieve
Held line no
Flashing green slowly Your held call
Holding in a System Parking Zone Call Park
To set
Parking zone no. Specified
Parking zone no
To retrieve Call Park Retrieve
Talking to Two Parties Alternately Call Splitting
To leave the conversation and then let the two parties talk
Answering Call Waiting in the PBX
Answering Call Waiting
To hold the current call and then talk to the new party
To hold the second call and then talk to the original party
Default
Answering Call Waiting from the Telephone Company
To return to the original party, repeat the operation
Multiple Party Conversation
Adding Other Parties during a Conversation Conference
To add four or more parties to a conference
Customising the Buttons Create or edit a Conference button
Leaving a Conference Unattended Conference
To leave a conference
To return while others are talking
To complete a conversation
Leaving a Conference Leaving Three-party Conference
Letting a Third Party Join Your Call Privacy Release
Press ISDN-Hold Dial desired phone
Press Recall
Mute
Flashing red Mute
Hands-free operation
To avoid missing part of the conversations
To talk using the headset
Using the Headset Headset Operation
To use the handset during a conversation using the headset
Customising Your Phone
Forwarding Calls
Before Leaving Your Desk
Forwarding Your Calls Call Forwarding FWD
To set from another extension
Your Extension no Tone Enter your Extension number
To set the timer for No Answer and Busy/No Answer
Flashing red slowly DND mode
Time
ICD Group Extension no
When in the FWD/DND Cycle Switch Mode
When in the FWD/DND Setting Mode
To cancel
When you do not answer Call Forwarding No Reply Cfnr
Unconditional Call Forwarding Unconditional CFU
Your MSN
To confirm the condition
Message no Message Example
Off-hook Enter Tone
Before Leaving Your Desk
To lock
To unlock
Making/Answering an Announcement
Paging
Group Paging
Paging and then Transferring a Call
Making/Answering an Announcement
Answering/Denying a Paging Announcement
To allow/deny a paging announcement Paging Deny
To make/answer a broadcasting call
For a caller To make a conversation with a specific party
To end a conversation with a specific party
Press Recall/ hookswitch
Setting the Alarm Timed Reminder
Setting the Telephone According to Your Needs
To stop or answer the ringback
To confirm
Refusing Incoming Calls Do Not Disturb DND
Red on FWD mode Flashing red slowly DND mode
Customising Your Phone
To set/cancel for intercom calls
To set/cancel for outside calls
Call Waiting Tone
Whisper Ohca
Clip
To show/prevent
PT/SLT/PS
733
To select and set/cancel
Turning on the Background Music BGM
KX-TDA100/KX-TDA200 BGM no
KX-TDA15/KX-TDA30
730
Green on Lunch mode Flashing green Break mode
Checking the Time Service Status
Flashing red Holiday mode
DPT
Some wired telephones are prohibited from using this feature
BGM
To set Log-in/Log-out
Utilising the Call Centre
ICD Group
To enter/leave the Not Ready mode
PT/PS
Flashing red Wrap-up mode
Queuing Monitor
Monitoring the Status of Waiting Calls
Call Log History
Display PT
To clear Call Log History
To change the Log-in /Log-out mode
Forwarding a Waiting Call Manual Queue Redirection
To forward the waiting call
If a Doorphone/Door Opener is Connected
Using User-supplied Equipment
Doorphone Call
From a specified extension
Opening a Door Door Open
From any extension while talking to the doorphone
Accessing External Services External Feature Access EFA
If a Host PBX is Connected
Call Forwarding to Voice Mail Voice Mail Integration
If a Voice Processing System is Connected
To forward your calls to your mailbox
To transfer a call to a mailbox
To listen to messages
To cancel Live Call Screening
Screening Calls Live Call Screening LCS
Before operating
To set Live Call Screening
Operation Flowchart
Flashing green slowly Monitoring
To record into your mailbox
Recording a Conversation Two-way Record
To record into another mailbox Two-way Transfer
Customising Your Phone
After Moving to a New Location in the Office
Using a Display Proprietary Telephone
Using the Call Log
Calling with the Incoming Call Log
To confirm the log information with the Call Log button
To clear the log information
To store the caller’s information in personal speed dialling
Calling with the Outgoing Call Log
To call with the Redial button
When the desired party is displayed
Using the Directories
Calling with the Directory
Storing Names and Numbers
To select and call
Entering Characters
Standard mode
Option mode
Option mode for CE model
Option mode for GR model
£ #
Option mode for RU model
To access Feature Access menu and select the feature
Accessing System Features System Feature Access
Features Refer to
Using a Display Proprietary Telephone
Section Manager Operation
Control Features
Changing the Settings of Other Extensions
Extension Control
To lock/unlock other extensions Remote Extension Lock
To change the time mode Day/Night/Lunch/Break
Time Service Mode Control
To select the time service switching mode Automatic/Manual
Red on Manual Customising Your Phone
Restriction Level Control Dial Tone Transfer
During a conversation with an extension
Turning on the External Background Music BGM
To select and start/stop the background music
Recording Outgoing Messages OGM
To record
To play back
OGM floating
To record from an external BGM MOH port
Enter OGM floating C.Tone
To clear the message
Control Features
Section Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
Stored Extension PIN
Settings on the Programming Mode
Setting Features
Programming Selection & Parameter Input
Little Dark
Automatically when you
Programming Selection & Parameter Input English
Yes-Automatic The first
Line of the display will change
When multiple calls arrive
Intercom
Longest ringing line
Ringing Tone Call
No-Disable
Speaker. Hands-free mode
No-Stop recording
No No tone
No-Headset off
No-Allow
Yes-On
Programming Selection & Parameter Input No-Off
Extension PIN Max digits + To unlock
Max digits + To unlock
No-Normal Any Flexible
To store the names and numbers in personal speed dialling
ORname
To edit the names and numbers of personal speed dialling
Clear
Clearing Features
Or Pause Or Store
Customising the Buttons
Programmable Buttons Programming Input
DSS
1234
To exit at any time, lift the handset
To clear the button
Tone type no
Manager Programming
Programming Information
Manager Programming
Changing Call Charges and Extension Control
To enter a decimal point, press
System Password
Customising Your System System Programming
List
Programming is shown below. Programme number
None Back to Previous Menu Cancel
Fixed Buttons Function T7600 T7200/T7400/T7500
Procedure
To exit the programming mode at any time, lift the handset
System Programming
Date & Time
12-hour Format
24-hour Format
System Speed Dialling Number
To confirm your entry after storing data
System Speed Dialling Name
Extension Number
Extension Name
Customising Your System System Programming
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
Problem Remedy My proprietary telephone does not have
Feature button
Cannot remember the feature numbers
Toll restriction is activated
Forgot the password
Other party has set Data Line Security
Background music started suddenly
Do not want to display a number which
Feature Number Table
Feature Number Table
Feature Number Table
183
Feature Number Table
Ohca
Colr
Feature Number Table
Feature Number Table
Feature While busy, DND or call tone is heard Default
Feature While dialling or talking Fixed Number
What is This Tone?
What is This Tone?
When going off-hook
While on-hook
Busy Tone Reorder Tone
When you make calls
Ringback Tone
When setting the features or programming
When talking to an outside party
While off-hook
Establishing or leaving a Conference
New Contents
Changed Contents
Revision History
KX-TDA100/KX-TDA200 Version
KX-TDA30 Version
Revision History
Index
Index
Hold
Mode Monitor
Isdn
62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Clearing Features