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Panasonic KX-TDA15 user manual Section Customising Your Phone & System

Models: KX-TDA15

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Section 3

Customising Your Phone & System

This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.

User Manual 149

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Panasonic KX-TDA15 user manual Section Customising Your Phone & System

Contents

KX-TDA15/KX-TDA30 Call Centre Feature Highlights This Manual Important Information Safety Instructions Http//doc.panasonic.de For your future reference Table of Contents Using a Display Proprietary Telephone 126 Using User-supplied Equipment 116Control Features 140 Utilising the Call Centre 109 Revision History 194 190Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Your Extension Number Icon Descriptions ExamplesRestrictions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Disturb DND Conf ConferenceCall Forwarding FWD/Do Not Customised Buttons Programmable Feature PFButtons Feature Buttons Feature Buttons Feature Calling Another Extension How to Follow the Steps Connection Example This diagram shows you a connection example Basic Calling Making CallsCalling Another Extension To another extension Intercom Call Outside Phone no Calling an Outside PartyTo an operator Operator Call To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference Using an Account Code Account Code Entry To store a phone number Easy DiallingWith a One Touch Button One-touch Dialling To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone no Quick dialling no Using a Preprogrammed Number Quick DiallingTo set/cancel Automatic Redial RedialRedialling the Last Number You Dialled Last Number Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel To answer while hearing a callback ringing To cancel Ccbs CancelSending a Call Waiting Tone Call Waiting For a caller To leave a message waiting indication To leave/cancel a message waiting indication To clear message waiting indications left on your extension To call back KX-TDA100/KX-TDA200 only For the joined extension To talk to each party alternately Joining an Existing Call Executive Busy OverrideTo join To monitor To an Extension Refusing the Call DND OverrideMonitoring Another Extension Call Monitor Outside line Accessing the Isdn Service Isdn Service AccessTo access To change the method Alternating the Calling Method Alternate Calling- Ring/Voice To call Walking COS Calling without RestrictionsTo call with a verified code Verified Code Entry Extension PIN To call an extension Calling through DisaExtension PIN Verified code PIN Desired To retry To call an outside party Making Calls Your From another extensionThrough Disa Off Idle Receiving CallsAnswering Calls On Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup Speaker no Through an external speakerKX-TDA100/KX-TDA200 To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension on the PBX To transfer To transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Time limit Customising the Buttons Create or edit an ISDN-Hold button To hold Call Hold Holding a CallHolding To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held call To set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX To hold the second call and then talk to the original party Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone Company Adding Other Parties during a Conversation Conference Multiple Party Conversation To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversation Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Flashing red Mute Mute To avoid missing part of the conversations Hands-free operation To use the handset during a conversation using the headset Using the Headset Headset OperationTo talk using the headset Customising Your Phone Forwarding Your Calls Call Forwarding FWD Before Leaving Your DeskForwarding Calls Your Extension no Tone Enter your Extension number To set from another extension Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch Mode When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Off-hook Enter Tone Message no Message Example Before Leaving Your Desk To unlock To lock Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement For a caller To make a conversation with a specific party To make/answer a broadcasting call To end a conversation with a specific party Press Recall/ hookswitch To stop or answer the ringback Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder To confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DND Customising Your Phone To set/cancel for outside calls To set/cancel for intercom callsCall Waiting Tone Whisper Ohca Clip To show/prevent PT/SLT/PS 733 Turning on the Background Music BGM To select and set/cancelKX-TDA100/KX-TDA200 BGM no KX-TDA15/KX-TDA30 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode DPT Some wired telephones are prohibited from using this feature BGM ICD Group Utilising the Call CentreTo set Log-in/Log-out PT/PS To enter/leave the Not Ready mode Flashing red Wrap-up mode Call Log History Monitoring the Status of Waiting CallsQueuing Monitor To clear Call Log History Display PT To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection Doorphone Call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected From any extension while talking to the doorphone Opening a Door Door OpenFrom a specified extension If a Host PBX is Connected Accessing External Services External Feature Access EFA To forward your calls to your mailbox If a Voice Processing System is ConnectedCall Forwarding to Voice Mail Voice Mail Integration To listen to messages To transfer a call to a mailbox Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into another mailbox Two-way Transfer Recording a Conversation Two-way RecordTo record into your mailbox Customising Your Phone After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the caller’s information in personal speed dialling To clear the log information To call with the Redial button Calling with the Outgoing Call Log When the desired party is displayed Calling with the Directory Using the DirectoriesStoring Names and Numbers To select and call Entering Characters Standard mode Option mode Option mode for CE model £ # Option mode for GR model Option mode for RU model Features Refer to Accessing System Features System Feature AccessTo access Feature Access menu and select the feature Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Lock To select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Red on Manual Customising Your Phone During a conversation with an extension Restriction Level Control Dial Tone Transfer To select and start/stop the background music Turning on the External Background Music BGM To record Recording Outgoing Messages OGMTo play back OGM floating Enter OGM floating C.Tone To record from an external BGM MOH port To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark Programming Selection & Parameter Input English Automatically when youYes-Automatic The first Line of the display will change Intercom When multiple calls arriveLongest ringing line Ringing Tone Call Speaker. Hands-free mode No-DisableNo-Stop recording No No tone Yes-On No-AllowNo-Headset off Extension PIN Max digits + To unlock Programming Selection & Parameter Input No-OffMax digits + To unlock No-Normal Any Flexible ORname To store the names and numbers in personal speed dialling Clear To edit the names and numbers of personal speed dialling Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the Buttons DSS 1234 Tone type no To clear the buttonTo exit at any time, lift the handset Programming Information Manager Programming Changing Call Charges and Extension Control Manager Programming To enter a decimal point, press Customising Your System System Programming System PasswordList Programming is shown below. Programme number Fixed Buttons Function T7600 T7200/T7400/T7500 None Back to Previous Menu Cancel To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling Number Extension Number System Speed Dialling Name Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Feature button Problem Remedy My proprietary telephone does not haveCannot remember the feature numbers Toll restriction is activated Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While dialling or talking Fixed Number Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook Ringback Tone When you make callsBusy Tone Reorder Tone While off-hook When talking to an outside partyWhen setting the features or programming Establishing or leaving a Conference Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 Version KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan