Panasonic KX-TDA15 user manual Forwarding a Waiting Call Manual Queue Redirection

1.8 Utilising the Call Centre

1.8.3Forwarding a Waiting Call (Manual Queue Redirection)

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue.

Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

This feature is also known as Hurry-up Transfer.

To forward the waiting call

PT/PS

(Hurry-up)

Press red or flashing red Hurry-up.

• The Hurry-up button light shows the current status as follows: Off: No waiting call.

Red on: Some calls are waiting.

Flashing red: The number of calls exceeds the manual queue redirection level.

Customising Your Phone

•3.1.3 Customising the Buttons Create or edit a Hurry-up button.

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