Manuals / Panasonic / Communications / Telephone

Panasonic KX-TDA15 user manual Holding a Call, To hold Call Hold

Models: KX-TDA15

1 202

Download 202 pages 62.31 Kb

Page 57

1.4 During a Conversation

1.4.2Holding a Call

—Holding

—Holding in a System Parking Zone (Call Park)

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.

Holding

There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

To hold (Call Hold)

PT/PS

During a conversation

HOLD

OR

TRANSFER	5	0	C.Tone
TRANSFER
C.Tone
Press HOLD, or press TRANSFER and			On-hook.
then enter 50.

SLT

During a conversation

5 0

C.Tone

Press Recall/

Enter 50.

On-hook.

hookswitch.

User Manual

57

Image 57

Panasonic KX-TDA15 user manual Holding a Call, To hold Call Hold

Contents

KX-TDA15/KX-TDA30 Call Centre Feature Highlights This Manual Important Information Safety Instructions Http//doc.panasonic.de For your future reference Table of Contents Using a Display Proprietary Telephone 126 Using User-supplied Equipment 116Control Features 140 Utilising the Call Centre 109 Revision History 194 190Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Your Extension Number Examples RestrictionsIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Conf Conference Call Forwarding FWD/Do NotDisturb DND Programmable Feature PF Buttons FeatureCustomised Buttons Buttons Feature Buttons Feature Calling Another Extension How to Follow the Steps Connection Example This diagram shows you a connection example Basic Calling Making CallsCalling Another Extension To another extension Intercom Call Calling an Outside Party To an operator Operator CallOutside Phone no To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference Using an Account Code Account Code Entry Easy Dialling With a One Touch Button One-touch DiallingTo store a phone number To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone no Using a Preprogrammed Number Quick Dialling To set/cancelQuick dialling no Redial Redialling the Last Number You Dialled Last Number RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel To cancel Ccbs Cancel Sending a Call Waiting Tone Call WaitingTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indication To clear message waiting indications left on your extension To call back KX-TDA100/KX-TDA200 only Joining an Existing Call Executive Busy Override To joinFor the joined extension To talk to each party alternately To an Extension Refusing the Call DND Override Monitoring Another Extension Call MonitorTo monitor Accessing the Isdn Service Isdn Service Access To accessOutside line To change the method Alternating the Calling Method Alternate Calling- Ring/Voice To call Walking COS Calling without RestrictionsTo call with a verified code Verified Code Entry Extension PIN To call an extension Calling through DisaExtension PIN Verified code PIN Desired To retry To call an outside party Making Calls From another extension Through DisaYour Receiving Calls Answering CallsOff Idle On Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup Through an external speaker KX-TDA100/KX-TDA200Speaker no To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension on the PBX To transfer To transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Time limit Customising the Buttons Create or edit an ISDN-Hold button Holding a Call HoldingTo hold Call Hold To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held call To set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party To hold the second call and then talk to the original party Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone Company Adding Other Parties during a Conversation Conference Multiple Party Conversation To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversation Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Flashing red Mute Mute To avoid missing part of the conversations Hands-free operation Using the Headset Headset Operation To talk using the headsetTo use the handset during a conversation using the headset Customising Your Phone Before Leaving Your Desk Forwarding CallsForwarding Your Calls Call Forwarding FWD Your Extension no Tone Enter your Extension number To set from another extension Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch Mode When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Off-hook Enter Tone Message no Message Example Before Leaving Your Desk To unlock To lock Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement For a caller To make a conversation with a specific party To make/answer a broadcasting call To end a conversation with a specific party Press Recall/ hookswitch Setting the Telephone According to Your Needs Setting the Alarm Timed ReminderTo stop or answer the ringback To confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DND Customising Your Phone To set/cancel for outside calls To set/cancel for intercom callsCall Waiting Tone Whisper Ohca Clip To show/prevent PT/SLT/PS 733 Turning on the Background Music BGM To select and set/cancelKX-TDA100/KX-TDA200 BGM no KX-TDA15/KX-TDA30 730 Checking the Time Service Status Green on Lunch mode Flashing green Break modeFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature BGM Utilising the Call Centre To set Log-in/Log-outICD Group PT/PS To enter/leave the Not Ready mode Flashing red Wrap-up mode Monitoring the Status of Waiting Calls Queuing MonitorCall Log History To clear Call Log History Display PT To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection Using User-supplied Equipment If a Doorphone/Door Opener is ConnectedDoorphone Call Opening a Door Door Open From a specified extensionFrom any extension while talking to the doorphone If a Host PBX is Connected Accessing External Services External Feature Access EFA If a Voice Processing System is Connected Call Forwarding to Voice Mail Voice Mail IntegrationTo forward your calls to your mailbox To listen to messages To transfer a call to a mailbox Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart Recording a Conversation Two-way Record To record into your mailboxTo record into another mailbox Two-way Transfer Customising Your Phone After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the caller’s information in personal speed dialling To clear the log information To call with the Redial button Calling with the Outgoing Call Log When the desired party is displayed Calling with the Directory Using the DirectoriesStoring Names and Numbers To select and call Entering Characters Standard mode Option mode Option mode for CE model £ # Option mode for GR model Option mode for RU model Accessing System Features System Feature Access To access Feature Access menu and select the featureFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Lock Time Service Mode Control To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone During a conversation with an extension Restriction Level Control Dial Tone Transfer To select and start/stop the background music Turning on the External Background Music BGM To record Recording Outgoing Messages OGMTo play back OGM floating Enter OGM floating C.Tone To record from an external BGM MOH port To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark Programming Selection & Parameter Input English Automatically when youYes-Automatic The first Line of the display will change Intercom When multiple calls arriveLongest ringing line Ringing Tone Call Speaker. Hands-free mode No-DisableNo-Stop recording No No tone No-Allow No-Headset offYes-On Extension PIN Max digits + To unlock Programming Selection & Parameter Input No-OffMax digits + To unlock No-Normal Any Flexible ORname To store the names and numbers in personal speed dialling Clear To edit the names and numbers of personal speed dialling Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the Buttons DSS 1234 To clear the button To exit at any time, lift the handsetTone type no Programming Information Manager Programming Changing Call Charges and Extension Control Manager Programming To enter a decimal point, press Customising Your System System Programming System PasswordList Programming is shown below. Programme number Fixed Buttons Function T7600 T7200/T7400/T7500 None Back to Previous Menu Cancel To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling Number Extension Number System Speed Dialling Name Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Feature button Problem Remedy My proprietary telephone does not haveCannot remember the feature numbers Toll restriction is activated Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While dialling or talking Fixed Number Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook When you make calls Busy Tone Reorder ToneRingback Tone When talking to an outside party When setting the features or programmingWhile off-hook Establishing or leaving a Conference Changed Contents New ContentsRevision History KX-TDA100/KX-TDA200 Version KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan