Panasonic KX-TDA15 Monitoring the Status of Waiting Calls, Queuing Monitor, Call Log History

1.8 Utilising the Call Centre

1.8.2Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)

—Monitoring the Status of Waiting Calls

—Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:

Initial Display		ICD Group	Monitoring the
	739		Call Status
		extension
		no.
<Display>				<Display>
Date/Time &			Queuing Monitor
extension no.				<DSS>
<DSS>		"EXIT"
Busy Status Monitor			Busy Status Monitor
			"EXIT"	"LOG"
				<Display>
			Call Log History
ICD Group: Incoming Call Distribution Group				<DSS>
			Busy Status Monitor

Monitoring the Call Status and Log-in/Log-out Status

"SPRVS"	<Display>
	Queuing Monitor
"EXIT"	<DSS>
	Log-in/Log-out Monitor

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.

<Queuing Monitor>

•The current date/time

•The ICD Group extension number/name

•The number of waiting calls

•The longest waiting time

<Call Log History>

•The date/time when cleared at last time

•The total number of received calls

•The number of overflowed calls

•The number of unanswered calls

•The average waiting time of queuing calls

112

User Manual