KX-TDA15/KX-TDA30
Call Centre
Feature Highlights
This Manual
Important Information
Safety Instructions
Http//doc.panasonic.de
For your future reference
Table of Contents
Using a Display Proprietary Telephone 126
Using User-supplied Equipment 116
Control Features 140
Utilising the Call Centre 109
Revision History 194
190
Page
Section Operation
Before Operating the Telephones
Feature Numbers
Before Operating the Telephones
What Kind of Telephone Can Be Used?
Tone
Using a Navigator Key/Jog Dial/Volume Key
Display
Your Extension Number
Icon Descriptions
Examples
Restrictions
Fixed Buttons
When You Use a Panasonic Proprietary Telephone
Auto ANS Auto Answer/MUTE
Soft Buttons
Disturb DND
Conf Conference
Call Forwarding FWD/Do Not
Customised Buttons
Programmable Feature PF
Buttons Feature
Buttons Feature
Buttons Feature
Calling Another Extension
How to Follow the Steps
Connection Example
This diagram shows you a connection example
Basic Calling
Making Calls
Calling Another Extension
To another extension Intercom Call
Outside Phone no
Calling an Outside Party
To an operator Operator Call
To select the specified outside line
Making a Call to a Private Network TIE Line Access
To call
Call Charge Reference
Using an Account Code Account Code Entry
To store a phone number
Easy Dialling
With a One Touch Button One-touch Dialling
To a Preset Number by Going Off-hook Hot Line
Using Numbers Stored in the PBX System Speed Dialling
To dial
Desired Phone no
Quick dialling no
Using a Preprogrammed Number Quick Dialling
To set/cancel
Automatic Redial
Redial
Redialling the Last Number You Dialled Last Number Redial
Reserving a Busy Line Automatic Callback Busy
When the Dialled Line is Busy or There is No Answer
To set for both extension and outside line
To answer the callback ringing from an idle extension
To answer the callback ringing from an idle outside line
To cancel callback ringing Automatic Callback Busy Cancel
To answer while hearing a callback ringing
To cancel Ccbs Cancel
Sending a Call Waiting Tone Call Waiting
For a caller To leave a message waiting indication
To leave/cancel a message waiting indication
To clear message waiting indications left on your extension
To call back
KX-TDA100/KX-TDA200 only
For the joined extension To talk to each party alternately
Joining an Existing Call Executive Busy Override
To join
To monitor
To an Extension Refusing the Call DND Override
Monitoring Another Extension Call Monitor
Outside line
Accessing the Isdn Service Isdn Service Access
To access
To change the method
Alternating the Calling Method Alternate Calling- Ring/Voice
To call Walking COS
Calling without Restrictions
To call with a verified code Verified Code Entry
Extension PIN
To call an extension
Calling through Disa
Extension PIN Verified code PIN
Desired
To retry
To call an outside party
Making Calls
Your
From another extension
Through Disa
Off Idle
Receiving Calls
Answering Calls
On Set
Answering Hands-free Hands-free Answerback
Answering a Call from Another Telephone Call Pickup
Answering a Call Ringing at Another Telephone Call Pickup
Speaker no
Through an external speaker
KX-TDA100/KX-TDA200
To answer
Using the ANSWER/RELEASE Button
To transfer a call
To talk to a waiting caller
To end a conversation
To request Mcid
Transferring a Call Call Transfer
During a Conversation
Transferring to an Extension on the PBX
To transfer
To transfer with one-touch One-touch Transfer
Transferring to an Outside Party Using the PBX Service
Time limit
Customising the Buttons Create or edit an ISDN-Hold button
To hold Call Hold
Holding a Call
Holding
To retrieve a call Call Hold Retrieve
Hold Mode Change PT only
Held line no
Flashing green slowly Your held call
To set
Holding in a System Parking Zone Call Park
Parking zone no. Specified
Parking zone no
To retrieve Call Park Retrieve
Talking to Two Parties Alternately Call Splitting
To leave the conversation and then let the two parties talk
To hold the current call and then talk to the new party
Answering Call Waiting
Answering Call Waiting in the PBX
To hold the second call and then talk to the original party
Default
To return to the original party, repeat the operation
Answering Call Waiting from the Telephone Company
Adding Other Parties during a Conversation Conference
Multiple Party Conversation
To add four or more parties to a conference
Customising the Buttons Create or edit a Conference button
To leave a conference
Leaving a Conference Unattended Conference
To return while others are talking
To complete a conversation
Leaving a Conference Leaving Three-party Conference
Letting a Third Party Join Your Call Privacy Release
Press ISDN-Hold Dial desired phone
Press Recall
Flashing red Mute
Mute
To avoid missing part of the conversations
Hands-free operation
To use the handset during a conversation using the headset
Using the Headset Headset Operation
To talk using the headset
Customising Your Phone
Forwarding Your Calls Call Forwarding FWD
Before Leaving Your Desk
Forwarding Calls
Your Extension no Tone Enter your Extension number
To set from another extension
Flashing red slowly DND mode
To set the timer for No Answer and Busy/No Answer
Time
ICD Group Extension no
When in the FWD/DND Setting Mode
When in the FWD/DND Cycle Switch Mode
When you do not answer Call Forwarding No Reply Cfnr
To cancel
Unconditional Call Forwarding Unconditional CFU
Your MSN
To confirm the condition
Off-hook Enter Tone
Message no Message Example
Before Leaving Your Desk
To unlock
To lock
Paging
Making/Answering an Announcement
Group Paging
Paging and then Transferring a Call
Making/Answering an Announcement
To allow/deny a paging announcement Paging Deny
Answering/Denying a Paging Announcement
For a caller To make a conversation with a specific party
To make/answer a broadcasting call
To end a conversation with a specific party
Press Recall/ hookswitch
To stop or answer the ringback
Setting the Telephone According to Your Needs
Setting the Alarm Timed Reminder
To confirm
Red on FWD mode Flashing red slowly DND mode
Refusing Incoming Calls Do Not Disturb DND
Customising Your Phone
To set/cancel for outside calls
To set/cancel for intercom calls
Call Waiting Tone
Whisper Ohca
Clip
To show/prevent
PT/SLT/PS
733
Turning on the Background Music BGM
To select and set/cancel
KX-TDA100/KX-TDA200 BGM no
KX-TDA15/KX-TDA30
730
Flashing red Holiday mode
Checking the Time Service Status
Green on Lunch mode Flashing green Break mode
DPT
Some wired telephones are prohibited from using this feature
BGM
ICD Group
Utilising the Call Centre
To set Log-in/Log-out
PT/PS
To enter/leave the Not Ready mode
Flashing red Wrap-up mode
Call Log History
Monitoring the Status of Waiting Calls
Queuing Monitor
To clear Call Log History
Display PT
To change the Log-in /Log-out mode
To forward the waiting call
Forwarding a Waiting Call Manual Queue Redirection
Doorphone Call
Using User-supplied Equipment
If a Doorphone/Door Opener is Connected
From any extension while talking to the doorphone
Opening a Door Door Open
From a specified extension
If a Host PBX is Connected
Accessing External Services External Feature Access EFA
To forward your calls to your mailbox
If a Voice Processing System is Connected
Call Forwarding to Voice Mail Voice Mail Integration
To listen to messages
To transfer a call to a mailbox
Screening Calls Live Call Screening LCS
To cancel Live Call Screening
Before operating
To set Live Call Screening
Flashing green slowly Monitoring
Operation Flowchart
To record into another mailbox Two-way Transfer
Recording a Conversation Two-way Record
To record into your mailbox
Customising Your Phone
After Moving to a New Location in the Office
Using the Call Log
Using a Display Proprietary Telephone
Calling with the Incoming Call Log
To confirm the log information with the Call Log button
To store the caller’s information in personal speed dialling
To clear the log information
To call with the Redial button
Calling with the Outgoing Call Log
When the desired party is displayed
Calling with the Directory
Using the Directories
Storing Names and Numbers
To select and call
Entering Characters
Standard mode
Option mode
Option mode for CE model
£ #
Option mode for GR model
Option mode for RU model
Features Refer to
Accessing System Features System Feature Access
To access Feature Access menu and select the feature
Using a Display Proprietary Telephone
Section Manager Operation
Changing the Settings of Other Extensions
Control Features
Extension Control
To lock/unlock other extensions Remote Extension Lock
To select the time service switching mode Automatic/Manual
Time Service Mode Control
To change the time mode Day/Night/Lunch/Break
Red on Manual Customising Your Phone
During a conversation with an extension
Restriction Level Control Dial Tone Transfer
To select and start/stop the background music
Turning on the External Background Music BGM
To record
Recording Outgoing Messages OGM
To play back
OGM floating
Enter OGM floating C.Tone
To record from an external BGM MOH port
To clear the message
Control Features
Section Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
Stored Extension PIN
Setting Features
Settings on the Programming Mode
Programming Selection & Parameter Input
Little Dark
Programming Selection & Parameter Input English
Automatically when you
Yes-Automatic The first
Line of the display will change
Intercom
When multiple calls arrive
Longest ringing line
Ringing Tone Call
Speaker. Hands-free mode
No-Disable
No-Stop recording
No No tone
Yes-On
No-Allow
No-Headset off
Extension PIN Max digits + To unlock
Programming Selection & Parameter Input No-Off
Max digits + To unlock
No-Normal Any Flexible
ORname
To store the names and numbers in personal speed dialling
Clear
To edit the names and numbers of personal speed dialling
Clearing Features
Or Pause Or Store
Programmable Buttons Programming Input
Customising the Buttons
DSS
1234
Tone type no
To clear the button
To exit at any time, lift the handset
Programming Information
Manager Programming
Changing Call Charges and Extension Control
Manager Programming
To enter a decimal point, press
Customising Your System System Programming
System Password
List
Programming is shown below. Programme number
Fixed Buttons Function T7600 T7200/T7400/T7500
None Back to Previous Menu Cancel
To exit the programming mode at any time, lift the handset
Procedure
Date & Time
System Programming
12-hour Format
24-hour Format
To confirm your entry after storing data
System Speed Dialling Number
Extension Number
System Speed Dialling Name
Extension Name
Customising Your System System Programming
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
Feature button
Problem Remedy My proprietary telephone does not have
Cannot remember the feature numbers
Toll restriction is activated
Other party has set Data Line Security
Forgot the password
Background music started suddenly
Do not want to display a number which
Feature Number Table
Feature Number Table
Feature Number Table
183
Feature Number Table
Ohca
Colr
Feature Number Table
Feature Number Table
Feature While dialling or talking Fixed Number
Feature While busy, DND or call tone is heard Default
What is This Tone?
What is This Tone?
When going off-hook
While on-hook
Ringback Tone
When you make calls
Busy Tone Reorder Tone
While off-hook
When talking to an outside party
When setting the features or programming
Establishing or leaving a Conference
Changed Contents
New Contents
Revision History
KX-TDA100/KX-TDA200 Version
KX-TDA30 Version
Revision History
Index
Index
Hold
Mode Monitor
Isdn
62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Monitoring and Changing the 