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Panasonic KX-TDA15 user manual Feature Highlights, Call Centre

Models: KX-TDA15

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ICD

Group 01

Feature Highlights

Call Centre

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

		ICD
	Customers	Group 02
	Customers	Queuing
		Queuing

1.8 Utilising the Call Centre (Page 109)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used on the PBX with other wired telephones.

Appendix (Page 177)

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key	Jog Dial	Message/Ringer Lamp
		Message/Ringer Lamp

1.1Before Operating the Telephones (Page

12)

Voice Mail Integration

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Message	Message
Message	Message
	Message
Message	Message
	Message

1.9.3If a Voice Processing System is Connected (Page 119)

PC Phone/PC Console

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

Computer

Consult your dealer

Call Record

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

Date	Time	Ext • • • • • • •
01/02/02	10:03AM	1230	• • • • • • •
01/02/02	11:07AM	2230	• • • • • • •

Consult your dealer

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User Manual

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Panasonic KX-TDA15 user manual Feature Highlights, Call Centre

Contents

KX-TDA15/KX-TDA30 Feature Highlights Call Centre This Manual Safety Instructions Important Information Http//doc.panasonic.de For your future reference Table of Contents Control Features 140 Using User-supplied Equipment 116Using a Display Proprietary Telephone 126 Utilising the Call Centre 109 190 Revision History 194Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Display Using a Navigator Key/Jog Dial/Volume KeyTone Your Extension Number Icon Descriptions ExamplesRestrictions When You Use a Panasonic Proprietary Telephone Fixed Buttons Soft Buttons Auto ANS Auto Answer/MUTE Disturb DND Conf ConferenceCall Forwarding FWD/Do Not Customised Buttons Programmable Feature PFButtons Feature Buttons Feature Buttons Feature How to Follow the Steps Calling Another Extension This diagram shows you a connection example Connection Example Calling Another Extension Making CallsBasic Calling To another extension Intercom Call Outside Phone no Calling an Outside PartyTo an operator Operator Call To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge Reference Using an Account Code Account Code Entry To store a phone number Easy DiallingWith a One Touch Button One-touch Dialling To dial Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line Desired Phone no Quick dialling no Using a Preprogrammed Number Quick DiallingTo set/cancel Automatic Redial RedialRedialling the Last Number You Dialled Last Number Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line To answer while hearing a callback ringing To cancel Ccbs CancelSending a Call Waiting Tone Call Waiting To leave/cancel a message waiting indication For a caller To leave a message waiting indication To call back To clear message waiting indications left on your extension KX-TDA100/KX-TDA200 only For the joined extension To talk to each party alternately Joining an Existing Call Executive Busy OverrideTo join To monitor To an Extension Refusing the Call DND OverrideMonitoring Another Extension Call Monitor Outside line Accessing the Isdn Service Isdn Service AccessTo access Alternating the Calling Method Alternate Calling- Ring/Voice To change the method To call with a verified code Verified Code Entry Calling without RestrictionsTo call Walking COS Extension PIN Extension PIN Verified code PIN Calling through DisaTo call an extension Desired To call an outside party To retry Making Calls Your From another extensionThrough Disa Off Idle Receiving CallsAnswering Calls Answering Hands-free Hands-free Answerback On Set Answering a Call Ringing at Another Telephone Call Pickup Answering a Call from Another Telephone Call Pickup Speaker no Through an external speakerKX-TDA100/KX-TDA200 To transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting caller To end a conversation To request Mcid Transferring to an Extension on the PBX During a ConversationTransferring a Call Call Transfer To transfer Transferring to an Outside Party Using the PBX Service To transfer with one-touch One-touch Transfer Time limit Customising the Buttons Create or edit an ISDN-Hold button To hold Call Hold Holding a CallHolding Held line no Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Flashing green slowly Your held call Parking zone no. Specified Holding in a System Parking Zone Call ParkTo set Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX To hold the second call and then talk to the original party Default Answering Call Waiting from the Telephone Company To return to the original party, repeat the operation Multiple Party Conversation Adding Other Parties during a Conversation Conference To add four or more parties to a conference Customising the Buttons Create or edit a Conference button To return while others are talking Leaving a Conference Unattended ConferenceTo leave a conference To complete a conversation Leaving a Conference Leaving Three-party Conference Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Press Recall Mute Flashing red Mute Hands-free operation To avoid missing part of the conversations To use the handset during a conversation using the headset Using the Headset Headset OperationTo talk using the headset Customising Your Phone Forwarding Your Calls Call Forwarding FWD Before Leaving Your DeskForwarding Calls To set from another extension Your Extension no Tone Enter your Extension number Time To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension no When in the FWD/DND Cycle Switch Mode When in the FWD/DND Setting Mode Unconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSN To confirm the condition Message no Message Example Off-hook Enter Tone Before Leaving Your Desk To lock To unlock Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a Call Making/Answering an Announcement Answering/Denying a Paging Announcement To allow/deny a paging announcement Paging Deny To make/answer a broadcasting call For a caller To make a conversation with a specific party To end a conversation with a specific party Press Recall/ hookswitch To stop or answer the ringback Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder To confirm Refusing Incoming Calls Do Not Disturb DND Red on FWD mode Flashing red slowly DND mode Customising Your Phone Call Waiting Tone To set/cancel for intercom callsTo set/cancel for outside calls Whisper Ohca Clip To show/prevent PT/SLT/PS 733 KX-TDA100/KX-TDA200 BGM no To select and set/cancelTurning on the Background Music BGM KX-TDA15/KX-TDA30 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode DPT Some wired telephones are prohibited from using this feature BGM ICD Group Utilising the Call CentreTo set Log-in/Log-out To enter/leave the Not Ready mode PT/PS Flashing red Wrap-up mode Call Log History Monitoring the Status of Waiting CallsQueuing Monitor Display PT To clear Call Log History To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call Doorphone Call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected From any extension while talking to the doorphone Opening a Door Door OpenFrom a specified extension Accessing External Services External Feature Access EFA If a Host PBX is Connected To forward your calls to your mailbox If a Voice Processing System is ConnectedCall Forwarding to Voice Mail Voice Mail Integration To transfer a call to a mailbox To listen to messages Before operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into another mailbox Two-way Transfer Recording a Conversation Two-way RecordTo record into your mailbox Customising Your Phone After Moving to a New Location in the Office Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log button To clear the log information To store the caller’s information in personal speed dialling Calling with the Outgoing Call Log To call with the Redial button When the desired party is displayed Storing Names and Numbers Using the DirectoriesCalling with the Directory To select and call Entering Characters Standard mode Option mode Option mode for CE model Option mode for GR model £ # Option mode for RU model Features Refer to Accessing System Features System Feature AccessTo access Feature Access menu and select the feature Using a Display Proprietary Telephone Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Lock To select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Red on Manual Customising Your Phone Restriction Level Control Dial Tone Transfer During a conversation with an extension Turning on the External Background Music BGM To select and start/stop the background music To play back Recording Outgoing Messages OGMTo record OGM floating To record from an external BGM MOH port Enter OGM floating C.Tone To clear the message Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming Stored Extension PIN Programming Selection & Parameter Input Settings on the Programming ModeSetting Features Little Dark Yes-Automatic The first Automatically when youProgramming Selection & Parameter Input English Line of the display will change Longest ringing line When multiple calls arriveIntercom Ringing Tone Call No-Stop recording No-DisableSpeaker. Hands-free mode No No tone Yes-On No-AllowNo-Headset off Max digits + To unlock Programming Selection & Parameter Input No-OffExtension PIN Max digits + To unlock No-Normal Any Flexible To store the names and numbers in personal speed dialling ORname To edit the names and numbers of personal speed dialling Clear Clearing Features Or Pause Or Store Customising the Buttons Programmable Buttons Programming Input DSS 1234 Tone type no To clear the buttonTo exit at any time, lift the handset Manager Programming Programming Information Manager Programming Changing Call Charges and Extension Control To enter a decimal point, press List System PasswordCustomising Your System System Programming Programming is shown below. Programme number None Back to Previous Menu Cancel Fixed Buttons Function T7600 T7200/T7400/T7500 Procedure To exit the programming mode at any time, lift the handset 12-hour Format System ProgrammingDate & Time 24-hour Format System Speed Dialling Number To confirm your entry after storing data System Speed Dialling Name Extension Number Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Problem Remedy My proprietary telephone does not haveFeature button Toll restriction is activated Background music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number which Feature Number Table Feature Number Table Feature Number Table 183 Feature Number Table Ohca Colr Feature Number Table Feature Number Table Feature While busy, DND or call tone is heard Default Feature While dialling or talking Fixed Number When going off-hook What is This Tone?What is This Tone? While on-hook Ringback Tone When you make callsBusy Tone Reorder Tone While off-hook When talking to an outside partyWhen setting the features or programming Establishing or leaving a Conference Revision History New ContentsChanged Contents KX-TDA100/KX-TDA200 Version KX-TDA30 Version Revision History Index Index Hold Mode Monitor Isdn 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan