Section Customising Your Phone & System | Panasonic KX-TDE200

Section 3

Customising Your Phone & System

This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.

User Manual 193

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Panasonic KX-TDE200, KX-TDE100 user manual Section Customising Your Phone & System

Contents

Pure IP-PBX KX-TDE100 IP Communication Feature Highlights ACD Report Server KX-NCV200 This Manual Important Notice Trademarks Important Information Safety InstructionsPage TAM For users in New Zealand only For business users in the European Union For Future Reference Table of Contents 148 Utilising the Call Centre 141159 166 Feature Number Table 227 Troubleshooting 224What is This Tone? 238 Customising Your System System Programming 215Page Section Operation Before Operating the Telephones Proprietary telephone with a special feature button such asBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Feature NumbersDisplay Your Extension Number Examples Using a Navigator Key/Jog Dial/Volume KeyRestrictions Icon Descriptions Buttons on the PT When You Use a Panasonic Proprietary TelephoneFlexible Buttons Auto DIAL/STORE Pause Auto ANS Auto Answer/MUTE Soft Buttons Conf Conference Transfer Hold DND Call Forwarding FWD/Do Not Disturb Programmable Feature PF Navigator Key/Jog Dial/Volume Key Customised Buttons Button Feature SDN For quick operation How to Follow the StepsHands-free Operation Customising Your Phone Pure IP-PBX Connection Example Basic Calling Making CallsCalling Another Extension To call an extension Intercom Call To call an operator Operator Call Calling an Outside PartyOutside Phone no To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference To call with one touch Using an Account Code Account Code EntryAccount code Enter account code Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number To dial Using Numbers Stored in the PBX System Speed DiallingPress Auto Dial Dial personal speed To set/cancel To a Preset Number by Going Off-hook Hot LineDesired Phone no 740 Quick dialling no Using a Preprogrammed Number Quick DiallingDial quick dialling Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel Sending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To clear message waiting indications left on your extension To call back To join an intercom call Joining an Existing Call Executive Busy OverrideTo join an outside call PDN , or SDN To monitor Monitoring Another Extension Call MonitorPress Transfer To an Extension Refusing the Call DND Override To access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling-Ring/ Voice To call Walking COS Calling without RestrictionsTo call with a verification code Verification Code Entry Extension PIN To call an extension Calling through DisaDial Disa Dial your extension number To retry To call an outside party Making Calls Through Disa From another extensionYour Extension no Answering Calls Receiving Calls Red on Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 Speaker no Through an external speakerDial speaker To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Recall/hookswitchPress Transfer or Transferring a Call Call Transfer During a ConversationTransferring to an Extension in the PBX To transfer To transfer with one touch One-touch Transfer Hookswitch Extension numberPress Recall Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServicePress Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Holding Holding a CallTo hold Call Hold Held line no To retrieve a call Call Hold RetrieveThen held line number 3 digits Holding extension Number Holding in a System Parking Zone Call Park Hold Mode Change PT onlyTo set Flashing green slowly Your held call To retrieve Call Park Retrieve Hookswitch Zone number 2 digitsParking zone no. Specified Parking zone no After you park a call, you can perform other operations Press Recall Dial the other partys Talking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party SDN, or Intercom Press CO, ICD Group, PDN SDN, or Intercom Press CO , ICD Group , PDN SDN , or Intercom To hold the second call and then talk to the original party To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Adding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call Desired CO, PDN, or SDN Press Recall Dial desiredOr Transfer To add another party on hold to a conference To add four or more parties to a conference Press FLASH/RECALL Press Recall/hookswitch To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversation To leave a conference involving two outside parties Leaving a Conference Leaving Three-party Conference Press ISDN-Hold Dial desired phone Letting a Third Party Join Your Call Privacy Release Tone Enter Talk with multiple parties PT/SLT/PS Flashing red Mute Mute Press SP-PHONE If parts of the conversation cannot be heard To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Using a PDN/SDN Button Standard SDN Key Mode Enhanced DSS Key ModeSDN Direct Dial Light Pattern PDN Button Status SDN Button Status Red on Call Hold Retrieve Call Hold and Call Hold RetrievePDN or SDN To transfer a call to a PDN extension Call Transfer Using SDN ButtonCustomizing Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Enter required To set Follow Me from another extensionThen outside phone number Outside Calls Follow Me Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode To switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PS To set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing To cancel ringing When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Operation No Using Voice Messaging Built-in Simplified Voice Message SVM To record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time Mode Enter Time mode Redirecting Your Calls to Your Message Box Number for the SVM featureEnter required number Enter the floating extension Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to Until desired SVM Log Another extension Enter desired extension number To leave a voice message directly in the message boxTo play back your greeting message and record a voice Message in your own message box To clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Enter extension PIN Accessing Your Message Box from an Outside Telephone Desired extension no 750 Message no Message Example Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 For a caller To make a conversation with a specific party To make/answer a broadcasting callDial broadcasting Group number 1 digit To end a conversation with a specific party Press Recall/ hookswitch Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute 760 To confirm To stop or answer the ringbackPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDOff-hook Enter Red on FWD mode Flashing red slowly DND mode Switching FWD/DND Status Using Fixed FWD/DND Button To switch the FWD/DND status for intercom calls To switch the FWD/DND status for outside calls To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 Turning on the Background Music BGM To select and set/cancelBGM no 751 Enter BGM number 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Disable No call Features Default SettingDisable No tone Allow To set Log-in/Log-out Utilising the Call CentreICD Group Press Log-in/Log-out To enter/leave Not Ready modePress Log-in/Log-out of a specified group 735 Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History 739 Enter ICD Group To clear Call Log History To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If an External Relay is Connected To switch on the relayRelay no Enter relay number To answer a sensor call If an External Sensor is Connected If a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailboxPress Voice Mail Transfer Extension number Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Check-in Administrative FeaturesTo check Red on Check-in To check out a room with/without printing an invoice Check-outTo check out with an invoice Press Check-out Enter other charges 001 24 H* hour/minute 12 H * hour/minute Display shows Timed Reminder Tone Information 761 0300 To exchange your settings with another extension Exchanging the Settings between ExtensionsWalking Extension 727 Main Office Enhanced Walking Extension Example b When two users share one telephone To set an extension to Service-out status Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the callers information in personal speed dialling To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down To call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Calling with the Directory Using the DirectoriesTo select and call Desired directory Until desired To store a Personal Speed Dialling Directory item Storing Names and Numbers Entering Characters Standard mode Standard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to To switch display Using an IP Proprietary TelephoneSelf Labelling KX-NT366 only Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Dial Lock To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Press Time Service Red on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring To select and start/stop the background music Turning on the External Background Music BGM OGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH portEnter OGM floating C.Tone Outside line no To re-enable an outside line785 Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Extension PIN Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark Yes-Automatic The first Programming Selection & Parameter Input EnglishLine of the display will change To the call duration Caller ID assigned to your When multiple calls arriveExtension Intercom On a PDN Yes-The telephone will Ring No-DisableNo-Stop recording No OFF No-Allow Programming Selection & Parameter Input No-OffNo-Headset off Max digits + To unlock Yes-On No-Normal Any Flexible Extension PIN Max digits +Buttons can be modified ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Button Programming Input Customising the ButtonsOr Pause Flexible button Programming input Or Store Clir Incoming call distribution group extension no CTI To exit at any time, lift the handset 1234 To clear the button Programming Information Manager Programming Manager Programming Or Pause Password ProgrammingChanging Call Charges and Extension Control Or Pause Input To enter a decimal point, press Customising Your System System Programming System PasswordList Programming is shown below. Programme number Store Enter To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling NumberPhone no Enter phone Press ENTER. Press END Speed dialling Number Extension Number System Speed Dialling NameName Extension no New extension no Extension no Name Extension Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Cannot remember the feature numbersAn account code is required Dialling Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table 228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While dialling or talking Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook Message waiting indication was received When talking to an outside party When you make callsWhen setting the features or programming While off-hook Before receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan