Panasonic KX-TDE100, KX-TDE200 guide

14

User Manual

Image 14

Panasonic KX-TDE100, KX-TDE200 user manual

Contents

KX-TDE100 Pure IP-PBX Feature Highlights IP Communication ACD Report Server KX-NCV200 Important Notice This Manual Trademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand only For Future Reference Table of Contents 159 Utilising the Call Centre 141148 166 What is This Tone? 238 Troubleshooting 224Feature Number Table 227 Customising Your System System Programming 215Page Section Operation Before Operating the Telephones Proprietary telephone with a special feature button such asBefore Operating the Telephones What Kind of Telephone Can Be Used? Display Feature NumbersTone Your Extension Number Restrictions Using a Navigator Key/Jog Dial/Volume KeyExamples Icon Descriptions Flexible Buttons When You Use a Panasonic Proprietary TelephoneButtons on the PT Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTE Transfer Hold Conf Conference Call Forwarding FWD/Do Not Disturb DND Navigator Key/Jog Dial/Volume Key Programmable Feature PF Button Feature Customised Buttons SDN Hands-free Operation How to Follow the StepsFor quick operation Customising Your Phone Connection Example Pure IP-PBX Calling Another Extension Making CallsBasic Calling To call an extension Intercom Call Outside Phone no Calling an Outside PartyTo call an operator Operator Call To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge Reference Account code Using an Account Code Account Code EntryTo call with one touch Enter account code Customising the Buttons Create or edit an Account button To store a phone number Easy DiallingWith a One-touch Button One-touch Dialling Press Auto Dial Using Numbers Stored in the PBX System Speed DiallingTo dial Dial personal speed Desired Phone no To a Preset Number by Going Off-hook Hot LineTo set/cancel 740 Dial quick dialling Using a Preprogrammed Number Quick DiallingQuick dialling no Automatic Redial RedialRedialling the Last Number You Dialled Last Number Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line To answer while hearing a callback ringing To cancel Ccbs CancelSending a Call Waiting Notification Call Waiting Press Message To leave/cancel a message waiting indicationFor a caller To leave a message waiting indication To call back To clear message waiting indications left on your extension To join an outside call Joining an Existing Call Executive Busy OverrideTo join an intercom call PDN , or SDN Press Transfer Monitoring Another Extension Call MonitorTo monitor To an Extension Refusing the Call DND Override Outside line Accessing the Isdn Service Isdn Service AccessTo access Alternating the Calling Method Alternate Calling-Ring/ Voice To change the method To call with a verification code Verification Code Entry Calling without RestrictionsTo call Walking COS Extension PIN Dial Disa Calling through DisaTo call an extension Dial your extension number To call an outside party To retry Making Calls Your From another extensionThrough Disa Extension no Receiving Calls Answering Calls Answering Hands-free Hands-free Answerback Red on Set 720 Answering a Call Ringing at Another Telephone Call PickupAnswering a Call from Another Telephone Call Pickup Dial speaker Through an external speakerSpeaker no To transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting caller To end a conversation Press Transfer or Recall/hookswitchTo request Mcid Transferring to an Extension in the PBX During a ConversationTransferring a Call Call Transfer To transfer Press Recall Hookswitch Extension numberTo transfer with one touch One-touch Transfer Press Transfer Seize outside line Transferring to an Outside Party Using the PBX ServicePress Recall/hookswitch Seize outside line Press ISDN-Hold Dial phone number Hookswitch To hold Call Hold Holding a CallHolding Then held line number 3 digits To retrieve a call Call Hold RetrieveHeld line no Holding extension Number To set Hold Mode Change PT onlyHolding in a System Parking Zone Call Park Flashing green slowly Your held call Parking zone no. Specified Hookswitch Zone number 2 digitsTo retrieve Call Park Retrieve Parking zone no After you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partys To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX SDN, or Intercom Press CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or Intercom Press FLASH/RECALL Press Transfer Answering Call Waiting from the Telephone CompanyTo return to the original party, repeat the operation To establish a conference call Multiple Party ConversationAdding Other Parties during a Conversation Conference Desired Or Transfer Press Recall Dial desiredCO, PDN, or SDN To add four or more parties to a conference To add another party on hold to a conference Press Recall/hookswitch Press FLASH/RECALL To return while others are talking Leaving a Conference Unattended ConferenceTo leave a conference To complete a conversation Leaving a Conference Leaving Three-party Conference To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red Mute If parts of the conversation cannot be heard Press SP-PHONE To use the handset during a conversation using the headset Using the Headset Headset OperationTo talk using the headset Customising Your Phone Using a PDN/SDN Button SDN Direct Dial Enhanced DSS Key ModeStandard SDN Key Mode Light Pattern PDN Button Status SDN Button Status Red on PDN or SDN Call Hold and Call Hold RetrieveCall Hold Retrieve Customizing Your Phone Call Transfer Using SDN ButtonTo transfer a call to a PDN extension Forwarding Your Calls Call Forwarding FWD Before Leaving Your DeskForwarding Calls Then outside phone number To set Follow Me from another extensionEnter required Outside Calls Follow Me Time To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension no When in FWD/DND Cycle Switch Mode When in FWD/DND Setting Mode To switch FWD/DND status for intercom calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls Virtual PS To set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringing Unconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSN To confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation No To play back Recording a Normal Greeting MessageTo record Recording a Greeting Message for Each Time Mode To clear Time mode Enter Enter required number Number for the SVM featureRedirecting Your Calls to Your Message Box Enter the floating extension Leaving Voice Messages To clear the voice message that you are listening to Listening to Voice Messages Left by CallersTo listen to voice messages Until desired SVM Log To play back your greeting message and record a voice To leave a voice message directly in the message boxAnother extension Enter desired extension number Message in your own message box Your Extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Enter extension PIN Accessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750 Before Leaving Your Desk To make an outside call while your extension is locked To lockTo unlock Before Leaving Your Desk Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a Call Making/Answering an Announcement 721 Answering/Denying a Paging AnnouncementTo allow/deny a paging announcement Paging Deny Dial broadcasting To make/answer a broadcasting callFor a caller To make a conversation with a specific party Group number 1 digit To end a conversation with a specific party Press Recall/ hookswitch Hour/minute Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder 760 Press Transfer several times To stop or answer the ringbackTo confirm Off-hook Enter Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND mode To switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls Call Waiting Tone To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 BGM no To select and set/cancelTurning on the Background Music BGM 751 Enter BGM number 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Disable No tone Features Default SettingDisable No call Allow ICD Group Utilising the Call CentreTo set Log-in/Log-out Press Log-in/Log-out of a specified group To enter/leave Not Ready modePress Log-in/Log-out 735 Flashing red Wrap-up mode Call Log History Monitoring the Status of Waiting CallsQueuing Monitor To clear Call Log History 739 Enter ICD Group To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call Doorphone Call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected From any extension while talking to the doorphone Opening a Door Door OpenFrom a specified extension Relay no To switch on the relayIf an External Relay is Connected Enter relay number If an External Sensor is Connected To answer a sensor call Press FLASH/RECALL or EFA Accessing External Services External Feature Access EFAIf a Host PBX is Connected To forward your calls to your mailbox If a Voice Processing System is ConnectedCall Forwarding to Voice Mail Voice Mail Integration Press Voice Mail To transfer a call to a mailboxTo listen to messages Transfer Extension number Before operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into another mailbox Two-way Transfer Recording a ConversationTo record into your mailbox Two-way Record Customising Your Phone To check Administrative FeaturesCheck-in Red on Check-in To check out with an invoice Check-outTo check out a room with/without printing an invoice Press Check-out Enter other charges 001 12 H * hour/minute 24 H* hour/minute Display shows Timed Reminder Tone Information 761 0300 Walking Extension Exchanging the Settings between ExtensionsTo exchange your settings with another extension 727 Enhanced Walking Extension Main Office To set an extension to Service-out status Example b When two users share one telephone Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log button Press Call Log , or Up or Down Press Transfer To clear the log informationTo store the callers information in personal speed dialling Press Call Log , or Up or Down Until desired number Calling with the Outgoing Call LogTo call with the Redial button When the desired party is displayed To select and call Using the DirectoriesCalling with the Directory Desired directory Until desired Storing Names and Numbers To store a Personal Speed Dialling Directory item Standard mode Entering Characters Standard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model Features Refer to Accessing System Features System Feature AccessTo access Feature Access menu and select the feature Self Labelling KX-NT366 only Using an IP Proprietary TelephoneTo switch display Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Dial Lock To select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Press Time Service Red on Manual Customising Your Phone Call Barring Restriction Level Control Dial Tone TransferPress Toll Restriction Turning on the External Background Music BGM To select and start/stop the background music Enter OGM floating Recording Outgoing Messages OGMOGM floating Enter OGM floating C.Tone To record from an external BGM MOH portTo clear the message 785 To re-enable an outside lineOutside line no Dial another PBX extension Releasing Network Direct Station Selection Ndss MonitorAnother PBX Extension no Section Customising Your Phone & System 799 Customising Your Phone Personal ProgrammingCustomising Your Phone Personal Programming Stored Extension PIN Extension PIN Programming Selection & Parameter Input Settings on the Programming ModeSetting Features Little Dark Line of the display will change Programming Selection & Parameter Input EnglishYes-Automatic The first To the call duration Extension When multiple calls arriveCaller ID assigned to your Intercom On a PDN No-Stop recording No-DisableYes-The telephone will Ring No OFF No-Headset off Programming Selection & Parameter Input No-OffNo-Allow Yes-On Max digits + To unlock Buttons can be modified Extension PIN Max digits +No-Normal Any Flexible Press Program or Pause To store the names and numbers in personal speed diallingORname Press Left or Right To edit the names and numbers of personal speed diallingEnter personal speed Clearing Features Or Pause Or Store Or Pause Flexible button Programming input Or Store Customising the ButtonsButton Programming Input Clir CTI Incoming call distribution group extension no 1234 To exit at any time, lift the handset To clear the button Manager Programming Programming Information Changing Call Charges and Extension Control Or Pause Password ProgrammingManager Programming Or Pause Input To enter a decimal point, press List System PasswordCustomising Your System System Programming Programming is shown below. Programme number Store Enter Procedure To exit the programming mode at any time, lift the handset 12-hour Format System ProgrammingDate & Time 24-hour Format Phone no System Speed Dialling NumberTo confirm your entry after storing data Enter phone Press ENTER. Press END Speed dialling Number Name System Speed Dialling NameExtension Number Extension no New extension no Extension Name Extension no Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting An account code is required Cannot remember the feature numbersToll restriction is activated Dialling Background music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number which Feature Number Table Feature Number Table 228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talking When going off-hook What is This Tone?What is This Tone? While on-hook Message waiting indication was received When setting the features or programming When you make callsWhen talking to an outside party While off-hook Before receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan