Pure IP-PBX
KX-TDE100
IP Communication
Feature Highlights
ACD Report Server KX-NCV200
This Manual
Important Notice
Trademarks
Important Information
Safety Instructions
Page
TAM
For users in New Zealand only
For business users in the European Union
For Future Reference
Table of Contents
166
Utilising the Call Centre 141
148
159
Customising Your System System Programming 215
Troubleshooting 224
Feature Number Table 227
What is This Tone? 238
Page
Section Operation
What Kind of Telephone Can Be Used?
Proprietary telephone with a special feature button such as
Before Operating the Telephones
Before Operating the Telephones
Your Extension Number
Feature Numbers
Tone
Display
Using a Navigator Key/Jog Dial/Volume Key
Examples
Restrictions
Icon Descriptions
When You Use a Panasonic Proprietary Telephone
Buttons on the PT
Flexible Buttons
Auto DIAL/STORE Pause
Auto ANS Auto Answer/MUTE
Soft Buttons
Conf Conference
Transfer Hold
DND
Call Forwarding FWD/Do Not Disturb
Programmable Feature PF
Navigator Key/Jog Dial/Volume Key
Customised Buttons
Button Feature
SDN
Customising Your Phone
How to Follow the Steps
For quick operation
Hands-free Operation
Pure IP-PBX
Connection Example
To call an extension Intercom Call
Making Calls
Basic Calling
Calling Another Extension
Calling an Outside Party
To call an operator Operator Call
Outside Phone no
Call Charge Reference
Making a Call to a Private Network TIE Line Access
To select the specified outside line
To call
Enter account code
Using an Account Code Account Code Entry
To call with one touch
Account code
Customising the Buttons Create or edit an Account button
Easy Dialling
With a One-touch Button One-touch Dialling
To store a phone number
Dial personal speed
Using Numbers Stored in the PBX System Speed Dialling
To dial
Press Auto Dial
740
To a Preset Number by Going Off-hook Hot Line
To set/cancel
Desired Phone no
Using a Preprogrammed Number Quick Dialling
Quick dialling no
Dial quick dialling
Redial
Redialling the Last Number You Dialled Last Number Redial
Automatic Redial
To answer the callback ringing from an idle extension
When the Dialled Line is Busy or There is No Answer
Reserving a Busy Line Automatic Callback Busy
To set for both extension and outside line
To answer the callback ringing from an idle outside line
To cancel callback ringing Automatic Callback Busy Cancel
To cancel Ccbs Cancel
Sending a Call Waiting Notification Call Waiting
To answer while hearing a callback ringing
To leave/cancel a message waiting indication
For a caller To leave a message waiting indication
Press Message
To clear message waiting indications left on your extension
To call back
PDN , or SDN
Joining an Existing Call Executive Busy Override
To join an intercom call
To join an outside call
Monitoring Another Extension Call Monitor
To monitor
Press Transfer
To an Extension Refusing the Call DND Override
Accessing the Isdn Service Isdn Service Access
To access
Outside line
To change the method
Alternating the Calling Method Alternate Calling-Ring/ Voice
Extension PIN
Calling without Restrictions
To call Walking COS
To call with a verification code Verification Code Entry
Dial your extension number
Calling through Disa
To call an extension
Dial Disa
To retry
To call an outside party
Making Calls
Extension no
From another extension
Through Disa
Your
Answering Calls
Receiving Calls
Red on Set
Answering Hands-free Hands-free Answerback
Answering a Call Ringing at Another Telephone Call Pickup
Answering a Call from Another Telephone Call Pickup
720
Through an external speaker
Speaker no
Dial speaker
To talk to a waiting caller
Using the ANSWER/RELEASE Button
To answer
To transfer a call
To end a conversation
Recall/hookswitch
To request Mcid
Press Transfer or
To transfer
During a Conversation
Transferring a Call Call Transfer
Transferring to an Extension in the PBX
Hookswitch Extension number
To transfer with one touch One-touch Transfer
Press Recall
Transferring to an Outside Party Using the PBX Service
Press Recall/hookswitch Seize outside line
Press Transfer Seize outside line
Press ISDN-Hold Dial phone number
Hookswitch
Holding a Call
Holding
To hold Call Hold
Holding extension Number
To retrieve a call Call Hold Retrieve
Held line no
Then held line number 3 digits
Flashing green slowly Your held call
Hold Mode Change PT only
Holding in a System Parking Zone Call Park
To set
Parking zone no
Hookswitch Zone number 2 digits
To retrieve Call Park Retrieve
Parking zone no. Specified
After you park a call, you can perform other operations
Press Recall Dial the other partys
Talking to Two Parties Alternately Call Splitting
To leave the conversation and then let the two parties talk
SDN, or Intercom
Answering Call Waiting
Answering Call Waiting in the PBX
To hold the current call and then talk to the new party
Press CO, ICD Group, PDN SDN, or Intercom
Press CO , ICD Group , PDN SDN , or Intercom
To hold the second call and then talk to the original party
Answering Call Waiting from the Telephone Company
To return to the original party, repeat the operation
Press FLASH/RECALL Press Transfer
Desired
Multiple Party Conversation
Adding Other Parties during a Conversation Conference
To establish a conference call
Press Recall Dial desired
CO, PDN, or SDN
Or Transfer
To add another party on hold to a conference
To add four or more parties to a conference
Press FLASH/RECALL
Press Recall/hookswitch
To complete a conversation
Leaving a Conference Unattended Conference
To leave a conference
To return while others are talking
To leave a conference involving two outside parties
Leaving a Conference Leaving Three-party Conference
Press ISDN-Hold Dial desired phone
Letting a Third Party Join Your Call Privacy Release
Tone Enter Talk with multiple parties
PT/SLT/PS
Flashing red Mute
Mute
Press SP-PHONE
If parts of the conversation cannot be heard
Using the Headset Headset Operation
To talk using the headset
To use the handset during a conversation using the headset
Customising Your Phone
Using a PDN/SDN Button
Light Pattern PDN Button Status SDN Button Status Red on
Enhanced DSS Key Mode
Standard SDN Key Mode
SDN Direct Dial
Call Hold and Call Hold Retrieve
Call Hold Retrieve
PDN or SDN
Call Transfer Using SDN Button
To transfer a call to a PDN extension
Customizing Your Phone
Before Leaving Your Desk
Forwarding Calls
Forwarding Your Calls Call Forwarding FWD
Outside Calls Follow Me
To set Follow Me from another extension
Enter required
Then outside phone number
ICD Group Extension no
To set the timer for No Answer and Busy/No Answer
Flashing red slowly DND mode
Time
When in FWD/DND Setting Mode
When in FWD/DND Cycle Switch Mode
Virtual PS
FWD/DND Settings Using Fixed FWD/DND Button
To switch FWD/DND status for outside calls
To switch FWD/DND status for intercom calls
To set and clear FWD/DND for outside/intercom calls
FWD/DND button To set ringing
To cancel ringing
Your MSN
To cancel
When you do not answer Call Forwarding No Reply Cfnr
Unconditional Call Forwarding Unconditional CFU
To confirm the condition
Operation No
Using Voice Messaging Built-in Simplified Voice Message SVM
Recording a Normal Greeting Message
To record
To play back
To clear
Recording a Greeting Message for Each Time Mode
Enter
Time mode
Enter the floating extension
Number for the SVM feature
Redirecting Your Calls to Your Message Box
Enter required number
Leaving Voice Messages
Until desired SVM Log
Listening to Voice Messages Left by Callers
To listen to voice messages
To clear the voice message that you are listening to
Message in your own message box
To leave a voice message directly in the message box
Another extension Enter desired extension number
To play back your greeting message and record a voice
Enter extension PIN
To listen to voice messages while your display is locked
To clear voice messages from the SVM Log
Your Extension PIN
Accessing Your Message Box from an Outside Telephone
Desired extension no
750
Message no Message Example
Before Leaving Your Desk
To lock
To unlock
To make an outside call while your extension is locked
Before Leaving Your Desk
Paging and then Transferring a Call
Making/Answering an Announcement
Paging
Group Paging
Making/Answering an Announcement
Answering/Denying a Paging Announcement
To allow/deny a paging announcement Paging Deny
721
Group number 1 digit
To make/answer a broadcasting call
For a caller To make a conversation with a specific party
Dial broadcasting
To end a conversation with a specific party
Press Recall/ hookswitch
760
Setting the Telephone According to Your Needs
Setting the Alarm Timed Reminder
Hour/minute
To stop or answer the ringback
To confirm
Press Transfer several times
Refusing Incoming Calls Do Not Disturb DND
Do Not Disturb DND
Off-hook Enter
Red on FWD mode Flashing red slowly DND mode
Switching FWD/DND Status Using Fixed FWD/DND Button
To switch the FWD/DND status for intercom calls
To switch the FWD/DND status for outside calls
Whisper Ohca
To set/cancel for intercom calls Manual Call Waiting
To set/cancel for outside calls Automatic Call Waiting
Call Waiting Tone
Clip
To show/prevent
Show Prevent Tone Off-hook Enter 7 Enter 0 to show
733
751 Enter BGM number
To select and set/cancel
Turning on the Background Music BGM
BGM no
730
Press Transfer or Time Service Day/Night/Lunch/Break
Checking the Time Service Status
Green on Lunch mode Flashing green Break mode
Flashing red Holiday mode
DPT
Some wired telephones are prohibited from using this feature
Allow
Features Default Setting
Disable No call
Disable No tone
Utilising the Call Centre
To set Log-in/Log-out
ICD Group
735
To enter/leave Not Ready mode
Press Log-in/Log-out
Press Log-in/Log-out of a specified group
Flashing red Wrap-up mode
Monitoring the Status of Waiting Calls
Queuing Monitor
Call Log History
739 Enter ICD Group
To clear Call Log History
To change the Log-in /Log-out mode
To forward the waiting call
Forwarding a Waiting Call Manual Queue Redirection
Using User-supplied Equipment
If a Doorphone/Door Opener is Connected
Doorphone Call
Opening a Door Door Open
From a specified extension
From any extension while talking to the doorphone
Enter relay number
To switch on the relay
If an External Relay is Connected
Relay no
To answer a sensor call
If an External Sensor is Connected
Accessing External Services External Feature Access EFA
If a Host PBX is Connected
Press FLASH/RECALL or EFA
If a Voice Processing System is Connected
Call Forwarding to Voice Mail Voice Mail Integration
To forward your calls to your mailbox
Transfer Extension number
To transfer a call to a mailbox
To listen to messages
Press Voice Mail
To set Live Call Screening
To cancel Live Call Screening
Screening Calls Live Call Screening LCS
Before operating
Flashing green slowly Monitoring
Operation Flowchart
Recording a Conversation
To record into your mailbox Two-way Record
To record into another mailbox Two-way Transfer
Customising Your Phone
Red on Check-in
Administrative Features
Check-in
To check
Press Check-out
Check-out
To check out a room with/without printing an invoice
To check out with an invoice
Enter other charges
001
24 H* hour/minute
12 H * hour/minute
Display shows Timed Reminder Tone Information
761 0300
727
Exchanging the Settings between Extensions
To exchange your settings with another extension
Walking Extension
Main Office
Enhanced Walking Extension
Example b When two users share one telephone
To set an extension to Service-out status
To confirm the log information with the Call Log button
Using a Display Proprietary Telephone
Using the Call Log
Calling with the Incoming Call Log
Press Call Log , or Up or Down
To clear the log information
To store the callers information in personal speed dialling
Press Call Log , or Up or Down Press Transfer
Calling with the Outgoing Call Log
To call with the Redial button
Until desired number
When the desired party is displayed
Desired directory Until desired
Using the Directories
Calling with the Directory
To select and call
To store a Personal Speed Dialling Directory item
Storing Names and Numbers
Entering Characters
Standard mode
Standard mode for RU model
Option mode
Option mode for CE model
Option mode for GR model
Option mode for RU model
Accessing System Features System Feature Access
To access Feature Access menu and select the feature
Features Refer to
Using an IP Proprietary Telephone
To switch display
Self Labelling KX-NT366 only
Section Manager Operation
To lock/unlock other extensions Remote Extension Dial Lock
Control Features
Changing the Settings of Other Extensions
Extension Control
Press Time Service
Time Service Mode Control
To change the time mode Day/Night/Lunch/Break
To select the time service switching mode Automatic/Manual
Red on Manual Customising Your Phone
Restriction Level Control Dial Tone Transfer
Press Toll Restriction
Call Barring
To select and start/stop the background music
Turning on the External Background Music BGM
Recording Outgoing Messages OGM
OGM floating
Enter OGM floating
To record from an external BGM MOH port
To clear the message
Enter OGM floating C.Tone
To re-enable an outside line
Outside line no
785
Releasing Network Direct Station Selection Ndss Monitor
Another PBX Extension no
Dial another PBX extension
Section Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
799
Extension PIN
Stored Extension PIN
Little Dark
Settings on the Programming Mode
Setting Features
Programming Selection & Parameter Input
To the call duration
Programming Selection & Parameter Input English
Yes-Automatic The first
Line of the display will change
Intercom On a PDN
When multiple calls arrive
Caller ID assigned to your
Extension
No OFF
No-Disable
Yes-The telephone will Ring
No-Stop recording
Programming Selection & Parameter Input No-Off
No-Allow
No-Headset off
Max digits + To unlock
Yes-On
Extension PIN Max digits +
No-Normal Any Flexible
Buttons can be modified
To store the names and numbers in personal speed dialling
ORname
Press Program or Pause
To edit the names and numbers of personal speed dialling
Enter personal speed
Press Left or Right
Clearing Features
Or Pause Or Store
Customising the Buttons
Button Programming Input
Or Pause Flexible button Programming input Or Store
Clir
Incoming call distribution group extension no
CTI
To exit at any time, lift the handset
1234
To clear the button
Programming Information
Manager Programming
Or Pause Input
Or Pause Password Programming
Manager Programming
Changing Call Charges and Extension Control
To enter a decimal point, press
Programming is shown below. Programme number
System Password
Customising Your System System Programming
List
Store Enter
To exit the programming mode at any time, lift the handset
Procedure
24-hour Format
System Programming
Date & Time
12-hour Format
Enter phone Press ENTER. Press END Speed dialling Number
System Speed Dialling Number
To confirm your entry after storing data
Phone no
Extension no New extension no
System Speed Dialling Name
Extension Number
Name
Extension no Name
Extension Name
Customising Your System System Programming
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
Dialling
Cannot remember the feature numbers
Toll restriction is activated
An account code is required
Do not want to display a number which
Forgot the password
Other party has set Data Line Security
Background music started suddenly
Feature Number Table
Feature Number Table
228
Feature Number Table
Feature Number Table
Feature* 5 + #
Ohca
Colr
Feature Number Table
Feature Number Table
OGM
Feature While dialling or talking
Feature While busy, DND or call tone is heard Default
While on-hook
What is This Tone?
What is This Tone?
When going off-hook
Message waiting indication was received
While off-hook
When you make calls
When talking to an outside party
When setting the features or programming
Before receiving a page through an external speaker
What is This Tone?
Index
Index
133
144
Quick Dialling Redial
Walking COS
Index
62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
FWD/DND Settings Using Fixed FWD/DND Button