Tam | Panasonic KX-TDE100, KX-TDE200 specs

Attention

•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

•This unit should be kept free of dust, moisture, high temperature (more than 40 ˚C), and vibration, and should not be exposed to direct sunlight.

•If you are having problems making calls to outside destinations, follow this procedure to test the outside lines:

1.Disconnect the PBX from all outside lines.

2.Connect known working single line telephones (SLTs) to those outside lines.

3.Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company.

If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

•Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

•Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

•For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

–Recording

–TAM

–Voice Memo

–Text Memo

–Speed

To continue using any of the corresponding features after the trial period, please purchase KX- TDA0350 (PC Phone, 5 licences).

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User Manual

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Panasonic KX-TDE100, KX-TDE200 user manual Tam

Contents

KX-TDE100 Pure IP-PBX Feature Highlights IP Communication ACD Report Server KX-NCV200 Important Notice This Manual Trademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand only For Future Reference Table of Contents Utilising the Call Centre 141 148159 166 Troubleshooting 224 Feature Number Table 227What is This Tone? 238 Customising Your System System Programming 215Page Section Operation Proprietary telephone with a special feature button such as Before Operating the TelephonesBefore Operating the Telephones What Kind of Telephone Can Be Used? Feature Numbers ToneDisplay Your Extension Number Restrictions Using a Navigator Key/Jog Dial/Volume KeyExamples Icon Descriptions Flexible Buttons When You Use a Panasonic Proprietary TelephoneButtons on the PT Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTE Transfer Hold Conf Conference Call Forwarding FWD/Do Not Disturb DND Navigator Key/Jog Dial/Volume Key Programmable Feature PF Button Feature Customised Buttons SDN How to Follow the Steps For quick operationHands-free Operation Customising Your Phone Connection Example Pure IP-PBX Making Calls Basic CallingCalling Another Extension To call an extension Intercom Call Outside Phone no Calling an Outside PartyTo call an operator Operator Call Making a Call to a Private Network TIE Line Access To select the specified outside lineTo call Call Charge Reference Using an Account Code Account Code Entry To call with one touchAccount code Enter account code Customising the Buttons Create or edit an Account button To store a phone number Easy DiallingWith a One-touch Button One-touch Dialling Using Numbers Stored in the PBX System Speed Dialling To dialPress Auto Dial Dial personal speed To a Preset Number by Going Off-hook Hot Line To set/cancelDesired Phone no 740 Dial quick dialling Using a Preprogrammed Number Quick DiallingQuick dialling no Automatic Redial RedialRedialling the Last Number You Dialled Last Number Redial When the Dialled Line is Busy or There is No Answer Reserving a Busy Line Automatic Callback BusyTo set for both extension and outside line To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line To answer while hearing a callback ringing To cancel Ccbs CancelSending a Call Waiting Notification Call Waiting Press Message To leave/cancel a message waiting indicationFor a caller To leave a message waiting indication To call back To clear message waiting indications left on your extension Joining an Existing Call Executive Busy Override To join an intercom callTo join an outside call PDN , or SDN Press Transfer Monitoring Another Extension Call MonitorTo monitor To an Extension Refusing the Call DND Override Outside line Accessing the Isdn Service Isdn Service AccessTo access Alternating the Calling Method Alternate Calling-Ring/ Voice To change the method Calling without Restrictions To call Walking COSTo call with a verification code Verification Code Entry Extension PIN Calling through Disa To call an extensionDial Disa Dial your extension number To call an outside party To retry Making Calls From another extension Through DisaYour Extension no Receiving Calls Answering Calls Answering Hands-free Hands-free Answerback Red on Set 720 Answering a Call Ringing at Another Telephone Call PickupAnswering a Call from Another Telephone Call Pickup Dial speaker Through an external speakerSpeaker no Using the ANSWER/RELEASE Button To answerTo transfer a call To talk to a waiting caller To end a conversation Press Transfer or Recall/hookswitchTo request Mcid During a Conversation Transferring a Call Call TransferTransferring to an Extension in the PBX To transfer Press Recall Hookswitch Extension numberTo transfer with one touch One-touch Transfer Press Transfer Seize outside line Transferring to an Outside Party Using the PBX ServicePress Recall/hookswitch Seize outside line Press ISDN-Hold Dial phone number Hookswitch To hold Call Hold Holding a CallHolding To retrieve a call Call Hold Retrieve Held line noThen held line number 3 digits Holding extension Number Hold Mode Change PT only Holding in a System Parking Zone Call ParkTo set Flashing green slowly Your held call Hookswitch Zone number 2 digits To retrieve Call Park RetrieveParking zone no. Specified Parking zone no After you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partys To leave the conversation and then let the two parties talk Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party SDN, or Intercom Press CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or Intercom Press FLASH/RECALL Press Transfer Answering Call Waiting from the Telephone CompanyTo return to the original party, repeat the operation Multiple Party Conversation Adding Other Parties during a Conversation ConferenceTo establish a conference call Desired Or Transfer Press Recall Dial desiredCO, PDN, or SDN To add four or more parties to a conference To add another party on hold to a conference Press Recall/hookswitch Press FLASH/RECALL Leaving a Conference Unattended Conference To leave a conferenceTo return while others are talking To complete a conversation Leaving a Conference Leaving Three-party Conference To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red Mute If parts of the conversation cannot be heard Press SP-PHONE To use the handset during a conversation using the headset Using the Headset Headset OperationTo talk using the headset Customising Your Phone Using a PDN/SDN Button Enhanced DSS Key Mode Standard SDN Key ModeSDN Direct Dial Light Pattern PDN Button Status SDN Button Status Red on PDN or SDN Call Hold and Call Hold RetrieveCall Hold Retrieve Customizing Your Phone Call Transfer Using SDN ButtonTo transfer a call to a PDN extension Forwarding Your Calls Call Forwarding FWD Before Leaving Your DeskForwarding Calls To set Follow Me from another extension Enter requiredThen outside phone number Outside Calls Follow Me To set the timer for No Answer and Busy/No Answer Flashing red slowly DND modeTime ICD Group Extension no When in FWD/DND Cycle Switch Mode When in FWD/DND Setting Mode FWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside callsTo switch FWD/DND status for intercom calls Virtual PS To set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringing To cancel When you do not answer Call Forwarding No Reply CfnrUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation No To play back Recording a Normal Greeting MessageTo record Recording a Greeting Message for Each Time Mode To clear Time mode Enter Number for the SVM feature Redirecting Your Calls to Your Message BoxEnter required number Enter the floating extension Leaving Voice Messages Listening to Voice Messages Left by Callers To listen to voice messagesTo clear the voice message that you are listening to Until desired SVM Log To leave a voice message directly in the message box Another extension Enter desired extension numberTo play back your greeting message and record a voice Message in your own message box To listen to voice messages while your display is locked To clear voice messages from the SVM LogYour Extension PIN Enter extension PIN Accessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750 Before Leaving Your Desk To make an outside call while your extension is locked To lockTo unlock Before Leaving Your Desk Making/Answering an Announcement PagingGroup Paging Paging and then Transferring a Call Making/Answering an Announcement 721 Answering/Denying a Paging AnnouncementTo allow/deny a paging announcement Paging Deny To make/answer a broadcasting call For a caller To make a conversation with a specific partyDial broadcasting Group number 1 digit To end a conversation with a specific party Press Recall/ hookswitch Setting the Telephone According to Your Needs Setting the Alarm Timed ReminderHour/minute 760 Press Transfer several times To stop or answer the ringbackTo confirm Off-hook Enter Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND mode To switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls To set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 To select and set/cancel Turning on the Background Music BGMBGM no 751 Enter BGM number 730 Checking the Time Service Status Green on Lunch mode Flashing green Break modeFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Features Default Setting Disable No callDisable No tone Allow ICD Group Utilising the Call CentreTo set Log-in/Log-out To enter/leave Not Ready mode Press Log-in/Log-outPress Log-in/Log-out of a specified group 735 Flashing red Wrap-up mode Call Log History Monitoring the Status of Waiting CallsQueuing Monitor To clear Call Log History 739 Enter ICD Group To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call Doorphone Call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected From any extension while talking to the doorphone Opening a Door Door OpenFrom a specified extension To switch on the relay If an External Relay is ConnectedRelay no Enter relay number If an External Sensor is Connected To answer a sensor call Press FLASH/RECALL or EFA Accessing External Services External Feature Access EFAIf a Host PBX is Connected To forward your calls to your mailbox If a Voice Processing System is ConnectedCall Forwarding to Voice Mail Voice Mail Integration To transfer a call to a mailbox To listen to messagesPress Voice Mail Transfer Extension number To cancel Live Call Screening Screening Calls Live Call Screening LCSBefore operating To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into another mailbox Two-way Transfer Recording a ConversationTo record into your mailbox Two-way Record Customising Your Phone Administrative Features Check-inTo check Red on Check-in Check-out To check out a room with/without printing an invoiceTo check out with an invoice Press Check-out Enter other charges 001 12 H * hour/minute 24 H* hour/minute Display shows Timed Reminder Tone Information 761 0300 Exchanging the Settings between Extensions To exchange your settings with another extensionWalking Extension 727 Enhanced Walking Extension Main Office To set an extension to Service-out status Example b When two users share one telephone Using a Display Proprietary Telephone Using the Call LogCalling with the Incoming Call Log To confirm the log information with the Call Log button To clear the log information To store the callers information in personal speed diallingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down Until desired number Calling with the Outgoing Call LogTo call with the Redial button When the desired party is displayed Using the Directories Calling with the DirectoryTo select and call Desired directory Until desired Storing Names and Numbers To store a Personal Speed Dialling Directory item Standard mode Entering Characters Standard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model Features Refer to Accessing System Features System Feature AccessTo access Feature Access menu and select the feature Self Labelling KX-NT366 only Using an IP Proprietary TelephoneTo switch display Section Manager Operation Control Features Changing the Settings of Other ExtensionsExtension Control To lock/unlock other extensions Remote Extension Dial Lock Time Service Mode Control To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time Service Red on Manual Customising Your Phone Call Barring Restriction Level Control Dial Tone TransferPress Toll Restriction Turning on the External Background Music BGM To select and start/stop the background music Enter OGM floating Recording Outgoing Messages OGMOGM floating Enter OGM floating C.Tone To record from an external BGM MOH portTo clear the message 785 To re-enable an outside lineOutside line no Dial another PBX extension Releasing Network Direct Station Selection Ndss MonitorAnother PBX Extension no Section Customising Your Phone & System 799 Customising Your Phone Personal ProgrammingCustomising Your Phone Personal Programming Stored Extension PIN Extension PIN Settings on the Programming Mode Setting FeaturesProgramming Selection & Parameter Input Little Dark Programming Selection & Parameter Input English Yes-Automatic The firstLine of the display will change To the call duration When multiple calls arrive Caller ID assigned to yourExtension Intercom On a PDN No-Disable Yes-The telephone will RingNo-Stop recording No OFF No-Headset off Programming Selection & Parameter Input No-OffNo-Allow Yes-On Max digits + To unlock Buttons can be modified Extension PIN Max digits +No-Normal Any Flexible Press Program or Pause To store the names and numbers in personal speed diallingORname Press Left or Right To edit the names and numbers of personal speed diallingEnter personal speed Clearing Features Or Pause Or Store Or Pause Flexible button Programming input Or Store Customising the ButtonsButton Programming Input Clir CTI Incoming call distribution group extension no 1234 To exit at any time, lift the handset To clear the button Manager Programming Programming Information Or Pause Password Programming Manager ProgrammingChanging Call Charges and Extension Control Or Pause Input To enter a decimal point, press System Password Customising Your System System ProgrammingList Programming is shown below. Programme number Store Enter Procedure To exit the programming mode at any time, lift the handset System Programming Date & Time12-hour Format 24-hour Format System Speed Dialling Number To confirm your entry after storing dataPhone no Enter phone Press ENTER. Press END Speed dialling Number System Speed Dialling Name Extension NumberName Extension no New extension no Extension Name Extension no Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Toll restriction is activatedAn account code is required Dialling Forgot the password Other party has set Data Line SecurityBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table 228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talking What is This Tone? What is This Tone?When going off-hook While on-hook Message waiting indication was received When you make calls When talking to an outside partyWhen setting the features or programming While off-hook Before receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan