Monitoring Another Extension Call Monitor | Panasonic KX-TDE100

1.2 Making Calls

• To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming.

•It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook.

•Executive Busy Override is not available when making a call to a SIP Extension.

For the originating extension

To talk to each party alternately

PT/PS

During a conversation

To continue

TRANSFER

Press TRANSFER.	Talk to the
	other party.

•You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".

Monitoring Another Extension (Call Monitor)

The preprogrammed extension can monitor another extension.

To monitor

PT/SLT/PS

(DSS)

OR

	(PDN)		5	Monitoring starts
	OR		5	Monitoring starts
	OR	B.Tone		C.Tone
		B.Tone		C.Tone
	(SDN)
Off-hook.	OR		Enter 5.
Off-hook.			Enter 5.
	extension no.
	Press red DSS, PDN, or SDN,
	or dial extension number.

46

User Manual

Image 46

Panasonic KX-TDE100, KX-TDE200 user manual Monitoring Another Extension Call Monitor, To monitor, Press Transfer

Contents

KX-TDE100 Pure IP-PBX Feature Highlights IP Communication ACD Report Server KX-NCV200 Important Notice This Manual Trademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand only For Future Reference Table of Contents 159 Utilising the Call Centre 141148 166 What is This Tone? 238 Troubleshooting 224Feature Number Table 227 Customising Your System System Programming 215Page Section Operation Before Operating the Telephones Proprietary telephone with a special feature button such asBefore Operating the Telephones What Kind of Telephone Can Be Used? Display Feature NumbersTone Your Extension Number Examples Using a Navigator Key/Jog Dial/Volume KeyRestrictions Icon Descriptions Buttons on the PT When You Use a Panasonic Proprietary TelephoneFlexible Buttons Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTE Transfer Hold Conf Conference Call Forwarding FWD/Do Not Disturb DND Navigator Key/Jog Dial/Volume Key Programmable Feature PF Button Feature Customised Buttons SDN Hands-free Operation How to Follow the StepsFor quick operation Customising Your Phone Connection Example Pure IP-PBX Calling Another Extension Making CallsBasic Calling To call an extension Intercom Call To call an operator Operator Call Calling an Outside PartyOutside Phone no To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge Reference Account code Using an Account Code Account Code EntryTo call with one touch Enter account code Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number Press Auto Dial Using Numbers Stored in the PBX System Speed DiallingTo dial Dial personal speed Desired Phone no To a Preset Number by Going Off-hook Hot LineTo set/cancel 740 Quick dialling no Using a Preprogrammed Number Quick DiallingDial quick dialling Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line Sending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To call back To clear message waiting indications left on your extension To join an outside call Joining an Existing Call Executive Busy OverrideTo join an intercom call PDN , or SDN To monitor Monitoring Another Extension Call MonitorPress Transfer To an Extension Refusing the Call DND Override To access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the method To call with a verification code Verification Code Entry Calling without RestrictionsTo call Walking COS Extension PIN Dial Disa Calling through DisaTo call an extension Dial your extension number To call an outside party To retry Making Calls Your From another extensionThrough Disa Extension no Receiving Calls Answering Calls Answering Hands-free Hands-free Answerback Red on Set Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 Speaker no Through an external speakerDial speaker To transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting caller To end a conversation To request Mcid Recall/hookswitchPress Transfer or Transferring to an Extension in the PBX During a ConversationTransferring a Call Call Transfer To transfer To transfer with one touch One-touch Transfer Hookswitch Extension numberPress Recall Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServicePress Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Holding Holding a CallTo hold Call Hold Then held line number 3 digits To retrieve a call Call Hold RetrieveHeld line no Holding extension Number To set Hold Mode Change PT onlyHolding in a System Parking Zone Call Park Flashing green slowly Your held call Parking zone no. Specified Hookswitch Zone number 2 digitsTo retrieve Call Park Retrieve Parking zone no After you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partys To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX SDN, or Intercom Press CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or Intercom To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer To establish a conference call Multiple Party ConversationAdding Other Parties during a Conversation Conference Desired CO, PDN, or SDN Press Recall Dial desiredOr Transfer To add four or more parties to a conference To add another party on hold to a conference Press Recall/hookswitch Press FLASH/RECALL To return while others are talking Leaving a Conference Unattended ConferenceTo leave a conference To complete a conversation Leaving a Conference Leaving Three-party Conference To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red Mute If parts of the conversation cannot be heard Press SP-PHONE To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Using a PDN/SDN Button SDN Direct Dial Enhanced DSS Key ModeStandard SDN Key Mode Light Pattern PDN Button Status SDN Button Status Red on Call Hold Retrieve Call Hold and Call Hold RetrievePDN or SDN To transfer a call to a PDN extension Call Transfer Using SDN ButtonCustomizing Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Then outside phone number To set Follow Me from another extensionEnter required Outside Calls Follow Me Time To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension no When in FWD/DND Cycle Switch Mode When in FWD/DND Setting Mode To switch FWD/DND status for intercom calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls Virtual PS To set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringing Unconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSN To confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation No To record Recording a Normal Greeting MessageTo play back Recording a Greeting Message for Each Time Mode To clear Time mode Enter Enter required number Number for the SVM featureRedirecting Your Calls to Your Message Box Enter the floating extension Leaving Voice Messages To clear the voice message that you are listening to Listening to Voice Messages Left by CallersTo listen to voice messages Until desired SVM Log To play back your greeting message and record a voice To leave a voice message directly in the message boxAnother extension Enter desired extension number Message in your own message box Your Extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Enter extension PIN Accessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750 Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 Dial broadcasting To make/answer a broadcasting callFor a caller To make a conversation with a specific party Group number 1 digit To end a conversation with a specific party Press Recall/ hookswitch Hour/minute Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder 760 To confirm To stop or answer the ringbackPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDOff-hook Enter Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND mode To switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls Call Waiting Tone To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 BGM no To select and set/cancelTurning on the Background Music BGM 751 Enter BGM number 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Disable No tone Features Default SettingDisable No call Allow To set Log-in/Log-out Utilising the Call CentreICD Group Press Log-in/Log-out of a specified group To enter/leave Not Ready modePress Log-in/Log-out 735 Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History 739 Enter ICD Group To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone Relay no To switch on the relayIf an External Relay is Connected Enter relay number If an External Sensor is Connected To answer a sensor call If a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox Press Voice Mail To transfer a call to a mailboxTo listen to messages Transfer Extension number Before operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone To check Administrative FeaturesCheck-in Red on Check-in To check out with an invoice Check-outTo check out a room with/without printing an invoice Press Check-out Enter other charges 001 12 H * hour/minute 24 H* hour/minute Display shows Timed Reminder Tone Information 761 0300 Walking Extension Exchanging the Settings between ExtensionsTo exchange your settings with another extension 727 Enhanced Walking Extension Main Office To set an extension to Service-out status Example b When two users share one telephone Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log button Press Call Log , or Up or Down Press Transfer To clear the log informationTo store the callers information in personal speed dialling Press Call Log , or Up or Down To call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed To select and call Using the DirectoriesCalling with the Directory Desired directory Until desired Storing Names and Numbers To store a Personal Speed Dialling Directory item Standard mode Entering Characters Standard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to To switch display Using an IP Proprietary TelephoneSelf Labelling KX-NT366 only Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Dial Lock To select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Press Time Service Red on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring Turning on the External Background Music BGM To select and start/stop the background music OGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH portEnter OGM floating C.Tone Outside line no To re-enable an outside line785 Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PIN Programming Selection & Parameter Input Settings on the Programming ModeSetting Features Little Dark Line of the display will change Programming Selection & Parameter Input EnglishYes-Automatic The first To the call duration Extension When multiple calls arriveCaller ID assigned to your Intercom On a PDN No-Stop recording No-DisableYes-The telephone will Ring No OFF No-Allow Programming Selection & Parameter Input No-OffNo-Headset off Yes-On Max digits + To unlock No-Normal Any Flexible Extension PIN Max digits +Buttons can be modified ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Button Programming Input Customising the ButtonsOr Pause Flexible button Programming input Or Store Clir CTI Incoming call distribution group extension no 1234 To exit at any time, lift the handset To clear the button Manager Programming Programming Information Changing Call Charges and Extension Control Or Pause Password ProgrammingManager Programming Or Pause Input To enter a decimal point, press List System PasswordCustomising Your System System Programming Programming is shown below. Programme number Store Enter Procedure To exit the programming mode at any time, lift the handset 12-hour Format System ProgrammingDate & Time 24-hour Format Phone no System Speed Dialling NumberTo confirm your entry after storing data Enter phone Press ENTER. Press END Speed dialling Number Name System Speed Dialling NameExtension Number Extension no New extension no Extension Name Extension no Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting An account code is required Cannot remember the feature numbersToll restriction is activated Dialling Background music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number which Feature Number Table Feature Number Table 228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talking When going off-hook What is This Tone?What is This Tone? While on-hook Message waiting indication was received When setting the features or programming When you make callsWhen talking to an outside party While off-hook Before receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan