Important Notice, This Manual | Panasonic KX-TDE100, KX-TDE200

In This Manual,

•The following abbreviations are used:

APT → Analogue Proprietary Telephone

Display PT → Proprietary Telephone with a Display

DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone

PS → Portable Station

PT → Proprietary Telephone

SIP Extension → Session Initiation Protocol Extension

SLT → Single Line Telephone

•The suffix of each model number is omitted.

•The illustrations of the PBX are based on the KX-TDE200.

•The following icons are used frequently.

!! Hints

Conditions

Important Notice

Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

–proper operation and compatibility with services provided by telecommunications companies over connected networks

NOTES

•This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

•In this manual, several kinds of PTs appear, as follows:

–IP Proprietary Telephone (IP-PT)

–Digital Proprietary Telephone (DPT)

–Analogue Proprietary Telephone (APT)

–Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.

•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending on the network status.

•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, consult your dealer.

•Product specifications are subject to change without notice.

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User Manual

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Panasonic KX-TDE100, KX-TDE200 user manual Important Notice, This Manual

Contents

KX-TDE100 Pure IP-PBX Feature Highlights IP Communication ACD Report Server KX-NCV200 Important Notice This Manual Trademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand only For Future Reference Table of Contents Utilising the Call Centre 141 148159 166 Troubleshooting 224 Feature Number Table 227What is This Tone? 238 Customising Your System System Programming 215Page Section Operation Proprietary telephone with a special feature button such as Before Operating the TelephonesBefore Operating the Telephones What Kind of Telephone Can Be Used? Feature Numbers ToneDisplay Your Extension Number Examples Using a Navigator Key/Jog Dial/Volume KeyRestrictions Icon Descriptions Buttons on the PT When You Use a Panasonic Proprietary TelephoneFlexible Buttons Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTE Transfer Hold Conf Conference Call Forwarding FWD/Do Not Disturb DND Navigator Key/Jog Dial/Volume Key Programmable Feature PF Button Feature Customised Buttons SDN How to Follow the Steps For quick operationHands-free Operation Customising Your Phone Connection Example Pure IP-PBX Making Calls Basic CallingCalling Another Extension To call an extension Intercom Call To call an operator Operator Call Calling an Outside PartyOutside Phone no Making a Call to a Private Network TIE Line Access To select the specified outside lineTo call Call Charge Reference Using an Account Code Account Code Entry To call with one touchAccount code Enter account code Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number Using Numbers Stored in the PBX System Speed Dialling To dialPress Auto Dial Dial personal speed To a Preset Number by Going Off-hook Hot Line To set/cancelDesired Phone no 740 Quick dialling no Using a Preprogrammed Number Quick DiallingDial quick dialling Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial When the Dialled Line is Busy or There is No Answer Reserving a Busy Line Automatic Callback BusyTo set for both extension and outside line To answer the callback ringing from an idle extension To cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside line Sending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To call back To clear message waiting indications left on your extension Joining an Existing Call Executive Busy Override To join an intercom callTo join an outside call PDN , or SDN To monitor Monitoring Another Extension Call MonitorPress Transfer To an Extension Refusing the Call DND Override To access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the method Calling without Restrictions To call Walking COSTo call with a verification code Verification Code Entry Extension PIN Calling through Disa To call an extensionDial Disa Dial your extension number To call an outside party To retry Making Calls From another extension Through DisaYour Extension no Receiving Calls Answering Calls Answering Hands-free Hands-free Answerback Red on Set Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 Speaker no Through an external speakerDial speaker Using the ANSWER/RELEASE Button To answerTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Recall/hookswitchPress Transfer or During a Conversation Transferring a Call Call TransferTransferring to an Extension in the PBX To transfer To transfer with one touch One-touch Transfer Hookswitch Extension numberPress Recall Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServicePress Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Held line noThen held line number 3 digits Holding extension Number Hold Mode Change PT only Holding in a System Parking Zone Call ParkTo set Flashing green slowly Your held call Hookswitch Zone number 2 digits To retrieve Call Park RetrieveParking zone no. Specified Parking zone no After you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partys To leave the conversation and then let the two parties talk Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party SDN, or Intercom Press CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or Intercom To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Multiple Party Conversation Adding Other Parties during a Conversation ConferenceTo establish a conference call Desired CO, PDN, or SDN Press Recall Dial desiredOr Transfer To add four or more parties to a conference To add another party on hold to a conference Press Recall/hookswitch Press FLASH/RECALL Leaving a Conference Unattended Conference To leave a conferenceTo return while others are talking To complete a conversation Leaving a Conference Leaving Three-party Conference To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red Mute If parts of the conversation cannot be heard Press SP-PHONE To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Using a PDN/SDN Button Enhanced DSS Key Mode Standard SDN Key ModeSDN Direct Dial Light Pattern PDN Button Status SDN Button Status Red on Call Hold Retrieve Call Hold and Call Hold RetrievePDN or SDN To transfer a call to a PDN extension Call Transfer Using SDN ButtonCustomizing Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD To set Follow Me from another extension Enter requiredThen outside phone number Outside Calls Follow Me To set the timer for No Answer and Busy/No Answer Flashing red slowly DND modeTime ICD Group Extension no When in FWD/DND Cycle Switch Mode When in FWD/DND Setting Mode FWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside callsTo switch FWD/DND status for intercom calls Virtual PS To set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringing To cancel When you do not answer Call Forwarding No Reply CfnrUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation No To record Recording a Normal Greeting MessageTo play back Recording a Greeting Message for Each Time Mode To clear Time mode Enter Number for the SVM feature Redirecting Your Calls to Your Message BoxEnter required number Enter the floating extension Leaving Voice Messages Listening to Voice Messages Left by Callers To listen to voice messagesTo clear the voice message that you are listening to Until desired SVM Log To leave a voice message directly in the message box Another extension Enter desired extension numberTo play back your greeting message and record a voice Message in your own message box To listen to voice messages while your display is locked To clear voice messages from the SVM LogYour Extension PIN Enter extension PIN Accessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750 Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Making/Answering an Announcement PagingGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 To make/answer a broadcasting call For a caller To make a conversation with a specific partyDial broadcasting Group number 1 digit To end a conversation with a specific party Press Recall/ hookswitch Setting the Telephone According to Your Needs Setting the Alarm Timed ReminderHour/minute 760 To confirm To stop or answer the ringbackPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDOff-hook Enter Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND mode To switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls To set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 To select and set/cancel Turning on the Background Music BGMBGM no 751 Enter BGM number 730 Checking the Time Service Status Green on Lunch mode Flashing green Break modeFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Features Default Setting Disable No callDisable No tone Allow To set Log-in/Log-out Utilising the Call CentreICD Group To enter/leave Not Ready mode Press Log-in/Log-outPress Log-in/Log-out of a specified group 735 Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History 739 Enter ICD Group To change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting call If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone To switch on the relay If an External Relay is ConnectedRelay no Enter relay number If an External Sensor is Connected To answer a sensor call If a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To transfer a call to a mailbox To listen to messagesPress Voice Mail Transfer Extension number To cancel Live Call Screening Screening Calls Live Call Screening LCSBefore operating To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Administrative Features Check-inTo check Red on Check-in Check-out To check out a room with/without printing an invoiceTo check out with an invoice Press Check-out Enter other charges 001 12 H * hour/minute 24 H* hour/minute Display shows Timed Reminder Tone Information 761 0300 Exchanging the Settings between Extensions To exchange your settings with another extensionWalking Extension 727 Enhanced Walking Extension Main Office To set an extension to Service-out status Example b When two users share one telephone Using a Display Proprietary Telephone Using the Call LogCalling with the Incoming Call Log To confirm the log information with the Call Log button To clear the log information To store the callers information in personal speed diallingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down To call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Using the Directories Calling with the DirectoryTo select and call Desired directory Until desired Storing Names and Numbers To store a Personal Speed Dialling Directory item Standard mode Entering Characters Standard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to To switch display Using an IP Proprietary TelephoneSelf Labelling KX-NT366 only Section Manager Operation Control Features Changing the Settings of Other ExtensionsExtension Control To lock/unlock other extensions Remote Extension Dial Lock Time Service Mode Control To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time Service Red on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring Turning on the External Background Music BGM To select and start/stop the background music OGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH portEnter OGM floating C.Tone Outside line no To re-enable an outside line785 Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PIN Settings on the Programming Mode Setting FeaturesProgramming Selection & Parameter Input Little Dark Programming Selection & Parameter Input English Yes-Automatic The firstLine of the display will change To the call duration When multiple calls arrive Caller ID assigned to yourExtension Intercom On a PDN No-Disable Yes-The telephone will RingNo-Stop recording No OFF No-Allow Programming Selection & Parameter Input No-OffNo-Headset off Yes-On Max digits + To unlock No-Normal Any Flexible Extension PIN Max digits +Buttons can be modified ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Button Programming Input Customising the ButtonsOr Pause Flexible button Programming input Or Store Clir CTI Incoming call distribution group extension no 1234 To exit at any time, lift the handset To clear the button Manager Programming Programming Information Or Pause Password Programming Manager ProgrammingChanging Call Charges and Extension Control Or Pause Input To enter a decimal point, press System Password Customising Your System System ProgrammingList Programming is shown below. Programme number Store Enter Procedure To exit the programming mode at any time, lift the handset System Programming Date & Time12-hour Format 24-hour Format System Speed Dialling Number To confirm your entry after storing dataPhone no Enter phone Press ENTER. Press END Speed dialling Number System Speed Dialling Name Extension NumberName Extension no New extension no Extension Name Extension no Name Customising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Toll restriction is activatedAn account code is required Dialling Forgot the password Other party has set Data Line SecurityBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table 228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talking What is This Tone? What is This Tone?When going off-hook While on-hook Message waiting indication was received When you make calls When talking to an outside partyWhen setting the features or programming While off-hook Before receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan