Useful Information

 

 

Problem

Cause/solution

I cannot make a call.

L The dialing mode may be set incorrectly. Change the setting

 

(page 16).

 

L The handset is too far from the base unit. Move closer and try

 

again.

I cannot make long distance calls.

L Make sure that you have long distance service.

 

 

Caller ID

 

 

 

Problem

Cause/solution

Caller information is not

L You must subscribe to Caller ID service. Contact your service

displayed.

provider/telephone company for details.

 

L If your unit is connected to any additional telephone equipment

 

such as a Caller ID box or cordless telephone line jack, plug the

 

unit directly into the wall jack.

 

L If you use a DSL/ADSL service, we recommend connecting a

 

DSL/ADSL filter between the base unit and the telephone line

 

jack. Contact your DSL/ADSL provider for details.

 

L The name display service may not be available in some areas.

 

Contact your service provider/telephone company for details.

 

L Other telephone equipment may be interfering with this unit.

 

Disconnect the other equipment and try again.

Caller information is displayed

L Depending on your service provider/telephone company, the

late.

unit may display the caller’s information at the 2nd ring or later.

 

L Move closer to the base unit.

The caller list/incoming phone

L The Caller ID number auto edit feature is turned off. Turn it on

numbers are not edited

and try again (page 35).

automatically.

L You need to call back the edited number to activate Caller ID

 

number auto edit.

I cannot dial the phone number

L The phone number you dialed might have been edited

edited in the caller list.

incorrectly (for example, the long distance “1” or the area code

 

is missing). Edit the phone number with another pattern (page

 

35).

Time on the unit has shifted.

L Incorrect time information from incoming Caller ID changes the

 

time. Set the time adjustment to Manual(off) (page 30).

The 2nd caller’s information is not

L In order to use Caller ID, call waiting, or Call Waiting Caller ID

displayed during an outside call.

(CWID), you must first contact your service provider/telephone

 

company and subscribe to the desired service.

 

After subscribing, you may need to contact your service

 

provider/telephone company again to activate this specific

 

service, even if you already subscribed to both Caller ID and

 

Call Waiting with Caller ID services (CWID).

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG9382, KX-TG9381T, KXTG9381T, KXTG9382T operating instructions Caller ID Problem Cause/solution