Telephone Plug-in
Problem Cause/solution
If the installer program does
not start automatically.
RDouble click [Setup.exe] in your CD-ROM drive folder to start
installing.
A pop-up window (Microsoft
Office Outlook contact list) is
not displayed when a call is
received.
RCaller information indication in the “Telephone Plug-in” setting is set
to “Disable”. Set it to “Enable” (page 22).
RIf more than 5,000 entries are stored in the contact list, pop-up
windows may not be displayed. Erase entries from the contact list
so that the number of stored entries is 5,000 or less.
RThe base unit is in use.
“Invalid phone number”
is displayed and I cannot
make a call from the
Microsoft Outlook contact list.
RIf you entered 25 or more digits for the phone number in the toolbar,
“Telephone Plug-in” cannot dial the phone number. Enter up to 24
digits for the phone number in the toolbar.
REntries other than 0 to 9, H, #, p (Pause), f (Flash) are invalid. Enter
only valid digits or characters.
I want to update “Telephone
Plug-in”.
ROnce uninstall “Telephone Plug-in”, and then re-install the latest
version of “Telephone Plug-in” (page 20). Visit our Web site below
to download the latest version of “Telephone Plug-in”.
http://www.panasonic.com/support
The caller information shown
on the unit’s display
(handset and base unit)
differs from the information
shown on the pop-up
window on the computer.
RWhen calls are received on LINE 1 and LINE 2 at the same time,
the caller information shown on the pop-up window which appears
at the front may differ from the information shown on the unit’s
display (handset and base unit). To answer the call that you want to
pick up, check the caller information on the unit’s display and press
the appropriate line key based on that information.
RDepending on the Microsoft Office Outlook settings, an area code is
automatically added for 7-digit phone numbers in the pop-up
window. Edit the phone number if necessary.
RThe phone number shown on the unit’s display (handset and base
unit) may differ from the information shown in the pop-up window on
the computer when:
– the Caller ID auto edit feature is used to ignore the area code.
– the phone number is not stored as 11 digits in the Microsoft Office
Outlook contact list.
Liquid damage
Problem Cause/solution
Liquid or other form of
moisture has entered the
base unit/handset.
RDisconnect the AC adaptor and telephone line cord from the base
unit. Remove the batteries from the handset and leave to dry for at
least 3 days. After the base unit/handset are completely dry,
reconnect the AC adaptor and telephone line cord. Insert the
batteries and charge fully before use. If the unit does not work
properly, contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
For assistance, please visit http://www.panasonic.com/help 49
Useful Information
TG9471(e)_1101_ver101.pdf 49 2012/11/01 9:55:26