Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

Cause/solution

The handset does not turn on even

 

R Place the handset on the charger to turn on the handset.

 

after installing charged batteries.

 

 

 

 

 

 

The unit does not work.

R Make sure the batteries are installed correctly (page 9).

 

 

R Fully charge the batteries (page 10).

 

 

R Check the connections (page 8).

 

 

R Unplug the base unit’s AC adaptor to reset the unit.

 

 

Reconnect the adaptor and try again.

 

 

R The handset has not been registered to the base unit.

 

 

Register the handset (page 31).

 

 

 

 

I cannot hear a dial tone.

R The base unit’s AC adaptor or telephone line cord is not

 

 

connected. Check the connections.

 

 

R If you are using a splitter to connect the unit, remove the

 

 

splitter and connect the unit to the wall jack directly. If the

 

 

unit operates properly, check the splitter.

 

 

R Disconnect the base unit from the telephone line and

 

 

connect the line to a known working telephone. If the

 

 

working telephone operates properly, contact our service

 

 

personnel to have the unit repaired. If the working telephone

 

 

does not operate properly, contact your service provider/

 

 

telephone company.

 

 

 

 

 

 

 

Programmable settings

 

 

Problem

The display is in a language I cannot read.

I cannot register a handset to a base unit.

Cause/solution

R Change the display language (page 14).

R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 31).

Battery recharge

Problem

Cause/solution

The handset beeps and/or

 

R Battery charge is low. Fully charge the batteries (page 10).

 

flashes.

 

 

 

 

 

 

I fully charged the batteries, but

R Clean the battery ends ( , ) and the charge contacts

still flashes.

with a dry cloth and charge again.

 

 

R It is time to replace the batteries (page 9).

 

 

 

 

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Panasonic KXTG9472B, KX-TG9472B Troubleshooting, General use Problem Cause/solution, Programmable settings Problem