Manuals / Panasonic / Communications / Answering Machine

Panasonic KXTG9472B, KX-TG9472B, KX-TG9471B Troubleshooting, General use Problem Cause/solution

Models: KX-TG9471B KXTG9471B KX-TG9472B KXTG9472B

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem		Cause/solution
The handset does not turn on even		R Place the handset on the charger to turn on the handset.
after installing charged batteries.

The unit does not work.		R Make sure the batteries are installed correctly (page 9).
		R Fully charge the batteries (page 10).
		R Check the connections (page 8).
		R Unplug the base unit’s AC adaptor to reset the unit.
		Reconnect the adaptor and try again.
		R The handset has not been registered to the base unit.
		Register the handset (page 31).

I cannot hear a dial tone.		R The base unit’s AC adaptor or telephone line cord is not
		connected. Check the connections.
		R If you are using a splitter to connect the unit, remove the
		splitter and connect the unit to the wall jack directly. If the
		unit operates properly, check the splitter.
		R Disconnect the base unit from the telephone line and
		connect the line to a known working telephone. If the
		working telephone operates properly, contact our service
		personnel to have the unit repaired. If the working telephone
		does not operate properly, contact your service provider/
		telephone company.


Programmable settings

Problem

The display is in a language I cannot read.

I cannot register a handset to a base unit.

Cause/solution

R Change the display language (page 14).

R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 31).

Battery recharge

Problem		Cause/solution
The handset beeps and/or		R Battery charge is low. Fully charge the batteries (page 10).
flashes.

I fully charged the batteries, but		R Clean the battery ends ( , ) and the charge contacts
still flashes.		with a dry cloth and charge again.
		R It is time to replace the batteries (page 9).

46	For assistance, please visit http://www.panasonic.com/help

Image 46

Panasonic KXTG9472B, KX-TG9472B Troubleshooting, General use Problem Cause/solution, Programmable settings Problem

Contents

Before initial use, see Getting Started on Table of Contents Supplied accessories Accessory informationModel composition Accessory item Order number Additional/replacement accessoriesExpanding your phone system Maximum of 5 parties are available System capabilitiesTelephone Plug-in for Microsoft Office Outlook overview Following operations are possible simultaneouslyFor your safety Important safety instructions Connecting the telephone line cord Setting upConnecting the AC adaptor/corded handset Correct WrongBattery installation If you subscribe to a DSL/ADSL serviceIf you use the unit as a single-line telephone only During a power failure Battery chargingBattery level Icon Controls Base unitHandset Display/indicatorsBelt clip Moffn Mpausen MredialnLine 1 indicator/LINE 2 indicator on Initial settingsUSB indicator on the base unit Date and timePage Making calls Answering calls Useful features during a callAdjusting the ringer volume Temporary ringer offPrivacy mode For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/ pulse service users MuteTemporarily turning call privacy on/off Using the other line during a callMbN Privacy a Mselectn MbN On or Off a Mselectn Installing the Telephone Plug-in Telephone Plug-in settingsSystem requirements Making a call from Telephone Plug-in Connecting a computer to the base unit with mini USB cableMaking a call from the Microsoft Outlook contact list Making a call from the redial list Making a call from the caller listMaking a call by entering a phone number in the toolbar Hanging up a callTelephone Plug-in pop-up window for incoming call Telephone Plug-in toolbar settingsCaller Information ----B Groups Base unit/handset phonebookAdding entries MaddnErasing entries Finding and calling from a phonebook entryEditing entries MgroupnCopying an entry Copying phonebook entriesChain dial MoffnProgrammable settings Display the menu tree and direct command code table#303 Sub-menu Settings CodeHandset Main menu Answering device Sub-menu Settings Code #211#238 #201#237 #101#131 #194#130 #110Alarm Mselectn a MoffnRegistering a handset to the base unit Registering a unitOperating additional units Additional handsetsCaller list Using Caller ID serviceCaller ID features Ringer IDErasing selected caller information Caller ID number auto edit featureEditing a caller’s phone number before calling back McallnStoring caller information to the phonebook Erasing all caller informationMsaven Turning the answering system on/off Answering systemGreeting message Calling back Caller ID subscribers only Listening to messages using the base unitPlaying back the greeting message Erasing all messagesListening to messages using the handset Operating the answering systemRemote commands Using the answering system remotelyVoice guidance Turning on the answering system remotely Answering system settingsHandset Moffn For voice mail service subscribers Number of rings before the unit answers a callCaller’s recording time Voice mail VM tone detection Voice mail serviceVoice Mail message indication Turning VM tone detection on/offTransferring calls IntercomHandset locator Making an intercom callConference call with an outside call and an intercom call Conference callsConference call with 2 outside calls Answering a transferred call Base unitWall mounting ChargerCause/solution Error messagesDisplay message Programmable settings Problem TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID ProblemAnswering system Problem Cause/solution Recorded by your service provider/telephone company, notTelephone Plug-in Problem Cause/solution Liquid damage Problem Cause/solutionFCC and other information Specifications FCC RF Exposure WarningGuía Rápida Española InstalaciónCargador Sugerencias de operación Operaciones básicas Interconexión del teléfono Preguntas frecuentes Customer services Customer Services Directory United States and Puerto RicoWarranty For United States and Puerto Rico Panasonic Corporation of North AmericaLimited Warranty Limits And Exclusions Index Page Page If your product is not working properly For your future reference