Panasonic KX-TGP500 ,

STATUS Indicator (in cases when buttons/soft key icons are shown in English alphabet) or Indicator (in cases when buttons/soft key icons are shown in symbols/pictures)

Problem Cause/Solution

The STATUS indicator or indicator

continues flashing in amber.

•An IP address may not have been acquired or the static IP

address is not appropriate. Check the unit’s IP address:

In cases when buttons/soft key icons are shown in

English alphabet

Base unit (KX-TGP550 only):

[MENU] (middle soft key) ® [#][5][0][1]

Handset:

[MENU] (center of joystick) ® [#][5][0][1]

In cases when buttons/soft key icons are shown in

symbols/pictures

Base unit (KX-TGP550 only):

(middle soft key) ® [#][5][0][1]

Handset:

(center of joystick) ® [#][5][0][1]

It is recommended to perform the following.

–If necessary, change the unit’s static IP address.

–If an IP address was not acquired, check your network

devices’ (router, modem, etc.) connections. If the

connections are made properly but the problem

persists, check your network devices’ (router, modem,

etc.) settings.

•Many installation issues can be resolved by resetting all

the equipment. First, shut down your modem, router, hub,

base unit, and PC. Then turn the devices back on, one at

a time, in this order: modem, router, hub, base unit, PC.

•If you cannot access Internet Web pages using your PC,

check to see if your phone system is having connection

issues in your area.

•Check the VoIP status in the Web user interface and

confirm that each line is registered properly (® see To

check the setting status in the Web user interface in

this section).

Even when one line fails to register, the indicator will flash

in amber.

•Check that the SIP server address, URLs of the

configuration files, encryption key, and other required

settings are correct.

•Check the firewall and port forwarding settings on the

router (® see 1.1.10 Other Network Settings).

•For details about settings, consult your network

administrator or phone system dealer.

The STATUS indicator or indicator

flashes in amber rapidly although the IP

address was acquired.

•Unplug the unit’s AC adaptor to reset the unit, then

reconnect the AC adaptor. If the STATUS indicator or

indicator is still flashing in amber rapidly, there may be

a problem with the base unit hardware. Contact your phone

system dealer.

Document Version 2010.03.15 Administrator Guide 217

7.1 Troubleshooting

Contents

Main Introduction Audience Related Documentation Technical Support Trademarks Table of Contents 2 Phone User Interface Programming .....................................................33 3 Web User Interface Programming ........................................................39 Page Page Page Page 4 Configuration File Programming ........................................................125 Page Page Page 5 Useful Telephone Functions ...............................................................197 8 Configuration File Examples ...............................................................223 Page 1.1 Setup 1.1.1 Factory Defaults 1.1.2 Language Selection for the Unit 1.1.3 Basic Network Setup DNS Server Settings Configuring the Network Settings of the Unit Page 1.1.4 Overview of Programming 1.1.5 Pre-provisioning 1.1.5.1 What is Pre-provisioning? 1.1.5.2 Pre-provisioning when Setting Static IP Addresses 1.1.5.3 Server for Pre-provisioning 1.1.5.4 Pre-provisioning Setting Example Assumptions Page 1.1.6 Provisioning 1.1.6.1 What is Provisioning? 1.1.6.2 Protocols for Provisioning 1.1.6.3 Configuration File Using 3 Types of Configuration Files Using 2 Types of Configuration Files Using Product Configuration Files According to the Position Groups 1.1.6.4 Downloading Configuration Files 1.1.6.5 Provisioning Server Setting Example b. Example Provisioning Direction from the Server 1.1.6.6 Encryption Secure Provisioning Methods Method 1: Transferring Encrypted Configuration Files Method 2: Transferring Configuration Files Using HTTPS Comparison of the 2 Methods 1.1.7 Web User Interface Programming 1.1.7.1 Password for Web User Interface Programming 1.1.7.2 Changing the Language for Web User Interface Programming 1.1.8 Phone User Interface Programming 1.1.8.1 Changing the Language for Phone User Interface Programming 1.1.9 Priority of Setting Methods 1.1.10 Other Network Settings 1.1.10.1 Firewall and Router Setup 1.1.10.2 NAT (Network Address Translation) Setup SIP Setup To set the routers external (global) IP address and reception port number in the unit 1. 2. 3. 1.1.10.3 Global Address Detection 1.2 Reset and Firmware Update 1.2.1 Reset 1.2.1.1 Resetting the Network Settings (IP Reset) 1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web Settings) 1.2.2 Firmware Update Page 2.1 Phone User Interface Programming 2.1.1 Phone User Interface Feature List and Direct Commands 2.1.2 Speed/Duplex Settings 2.1.3 VLAN Settings (KX-TGP550 only) 2.1.4 IP Reset 2.1.5 Terminal Number Settings 2.1.6 Reset Web ID/Password Page 3.1 Web User Interface Setting List Status Network System VoIP Page Telephone Page Maintenance 3.2 Programming Instructions 3.2.1 Before Accessing the Web User Interface Recommended Environment Opening/Closing the Web Port Page Access Levels (IDs and Passwords) 3.2.2 Accessing the Web User Interface Page Controls on the Window A B C D Entering Characters Result Messages Page Page 3.3 Status 3.3.1 Version Information 3.3.1.1 Version Information Model Operating BANK IPL Version 3.3.2 Network Status 3.3.2.1 Network Status MAC Address Ethernet Link Status (LAN Port) Ethernet Link Status (PC Port) (KX-TGP550 only) Connection Mode IP Address Subnet Mask Default Gateway DNS1 3.3.3 VoIP Status 3.3.3.1 VoIP Status VoIP Status 3.4 Network 3.4.1 Basic Network Settings 3.4.1.1 Connection Mode Connection Mode 3.4.1.2 DHCP Settings Host Name Domain Name Server 3.4.1.3 Static Settings Static IP Address Subnet Mask Default Gateway DNS1 DNS2 3.4.2 Ethernet Port Settings 3.4.2.1 Link Speed/Duplex Mode LAN Port PC Port (KX-TGP550 only) 3.4.2.2 VLAN Settings Enable VLAN (KX-TGP550 only) IP Phone (VLAN ID) (KX-TGP550 only) IP Phone (Priority) (KX-TGP550 only) PC (VLAN ID) (KX-TGP550 only) PC (Priority) (KX-TGP550 only) 3.4.3 HTTP Client Settings 3.4.3.1 HTTP Client Settings HTTP Version HTTP User Agent 3.4.3.2 Proxy Server Settings Enable Proxy Proxy Server Address Proxy Server Port 3.4.4 Global Address Detection 3.4.4.1 Global Address Detection Detection Method Detection Interval 3.4.4.2 STUN Server 3.4.5 Static NAPT Settings 3.4.5.1 Global IP Address Global IP Address 3.4.5.2 Enable Global IP Address Usage per Line Line 1Line 8 3.4.5.3 External RTP Port 3.5 System 3.5.1 Web Language 3.5.1.1 Web Language Language 3.5.2 Administrator Password 3.5.2.1 Change Administrator Password New Password Confirm New Password 3.5.3 Change User Password 3.5.3.1 Change User Password New Password Confirm New Password 3.5.4 Web Server Settings 3.5.4.1 Web Server Settings Web Server Port Port Close Timer 3.5.5 Time Adjust Settings 3.5.5.1 Synchronization Enable Synchronization by NTP Synchronization Interval 3.5.5.2 Time Server NTP Server Address 3.5.5.3 Time Zone Time Zone 3.5.5.4 Daylight Saving Time (Summer Time) 3.5.5.5 Start Day and Time of DST (Start Day and Time of Summer Time) Month Day of Week Time 3.5.5.6 End Day and Time of DST (End Day and Time of Summer Time) Month Day of Week Time 3.6 VoIP 3.6.1 SIP Settings 3.6.1.1 SIP Setting SIP User Agent 3.6.1.2 Transport Protocol for SIP Transport Protocol 3.6.2 SIP Settings [Line 1][Line 8] 3.6.2.1 Phone Number 3.6.2.2 SIP Server Registrar Server Address Registrar Server Port Proxy Server Address Proxy Server Port Presence Server Address Presence Server Port 3.6.2.3 Outbound Proxy Server Outbound Proxy Server Address Outbound Proxy Server Port 3.6.2.4 SIP Service Domain Service Domain 3.6.2.6 SIP Authentication Authentication ID Authentication Password 3.6.2.7 DNS Enable DNS SRV lookup 3.6.2.8 Timer Settings T1 Timer T2 Timer INVITE Retry Count Non-INVITE Retry Count 3.6.2.9 Quality of Service (QoS) SIP Packet QoS (DSCP) 3.6.2.10 SIP extensions Supports 100rel (RFC 3262) Supports Session Timer (RFC 4028) 3.6.2.11 Keep Alive Keep Alive Interval 3.6.2.12 Security Enable SSAF (SIP Source Address Filter) 3.6.3 VoIP Settings 3.6.3.1 RTP Settings RTP Packet Time Minimum RTP Port Number Maximum RTP Port Number 3.6.4 VoIP Settings [Line 1][Line 8] 3.6.4.1 Quality of Service (QoS) RTP Packet QoS (DSCP) 3.6.4.2 Statistical Information RTCP Interval 3.6.4.3 Jitter Buffer 3.6.4.4 DTMF DTMF Type Telephone-event Payload Type 3.6.4.5 Call Hold Supports RFC 2543 (c=0.0.0.0) 3.6.4.6 CODEC Settings First CODEC Second CODEC Third CODEC Fourth CODEC Fifth CODEC 3.7 Telephone 3.7.1 Multi Number Settings 3.7.1.1 Grouping Handset/Handset selection for receiving calls Handset No. Base (KX-TGP550 only) 3.7.1.2 Handset and Line No. selection for making calls Handset No. Base (KX-TGP550 only) Default 3.7.2 Call Control 3.7.2.1 Call Control Send SUBSCRIBE to Voice Mail Server Conference Server Address Inter-digit Timeout 3.7.2.2 Emergency Call Phone Numbers 15 3.7.2.3 Call Rejection Phone Numbers 130 3.7.3 Call Control [Line 1][Line 8] 3.7.3.1 Call Control Display Name Enable Privacy Mode Voice Mail Access Number Enable Shared Call Unique ID of Shared Call Synchronize Do Not Disturb and Call Forward 3.7.3.2 Dial Plan Dial Plan Call Even If Dial Plan Does Not Match 3.7.3.3 Call Features Block Caller ID Block Anonymous Call Do Not Disturb 3.7.3.4 Call Forward Unconditional (Enable Call Forward) Unconditional (Phone Number) Busy (Enable Call Forward) Busy (Phone Number) No Answer (Enable Call Forward) No Answer (Phone Number) No Answer (Ring Count) 3.7.4 Tone Settings 3.7.4.1 Dial Tone 3.7.4.2 Busy Tone 3.7.4.3 Ringing Tone 3.7.4.4 Stutter Tone 3.7.4.5 Reorder Tone 3.7.4.6 Howler Tone Start Time 3.7.5 Import Phonebook 3.7.5.1 Import Phonebook Handset (or Base Unit) File Name 3.7.6 Export Phonebook 3.7.6.1 Export Phonebook Handset (or Base Unit) 3.8 Maintenance 3.8.1 Firmware Maintenance 3.8.1.1 Firmware Maintenance Enable Firmware Update Update Type 3.8.2 Local Firmware Update 3.8.2.1 Local Firmware Update Encryption File Name 3.8.3 Provisioning Maintenance 3.8.3.1 Provisioning Maintenance Enable Provisioning Standard File URL Product File URL Master File URL Cyclic Auto Resync Resync Interval 3.8.4 Reset to Defaults 3.8.5 Restart Page Page 4.1 Configuration File Parameter List System Settings Network Settings Telephone Settings VoIP Settings Line Settings Page 4.2 General Information on the Configuration Files 4.2.1 Configuration File Specifications 4.2.2 Configuration File Parameters 4.2.3 Characters Available for String Values 4.3 System Settings 4.3.1 Login Account Settings ADMIN_ID ADMIN_PASS USER_ID USER_PASS 4.3.2 System Time Settings TIME_ZONE DST_ENABLE DST_OFFSET DST_START_MONTH DST_START_ORDINAL_DAY DST_START_DAY_OF_WEEK DST_START_TIME DST_STOP_MONTH DST_STOP_ORDINAL_DAY DST_STOP_DAY_OF_WEEK DST_STOP_TIME 4.3.3 Syslog Settings SYSLOG_EVENT_SIP SYSLOG_EVENT_CFG SYSLOG_EVENT_VOIP SYSLOG_EVENT_TEL SYSLOG_ADDR SYSLOG_PORT 4.3.4 Firmware Update Settings FIRM_UPGRADE_ENABLE FIRM_VER_EUDECT FIRM_VER_USDECT FIRM_UPGRADE_AUTO FIRM_FILE_PATH 4.3.5 Provisioning Settings OPTION66_ENABLE PROVISION_ENABLE CFG_STANDARD_FILE_PATH CFG_PRODUCT_FILE_PATH CFG_MASTER_FILE_PATH CFG_FILE_KEY1 CFG_FILE_KEY2 CFG_FILE_KEY3 CFG_FILE_KEY_LENGTH CFG_CYCLIC CFG_CYCLIC_INTVL CFG_RTRY_INTVL CFG_RESYNC_TIME CFG_RESYNC_FROM_SIP 4.4 Network Settings 4.4.1 IP Settings CONNECTION_TYPE HOST_NAME DHCP_DNS_ENABLE STATIC_IP_ADDRESS STATIC_SUBNET STATIC_GATEWAY USER_DNS1_ADDR USER_DNS2_ADDR 4.4.2 DNS Settings DNS_QRY_PRLL DNS_PRIORITY DNS1_ADDR DNS2_ADDR 4.4.3 Ethernet Port Settings VLAN_ENABLE (KX-TGP550 only) VLAN_ID_IP_PHONE (KX-TGP550 only) VLAN_PRI_IP_PHONE (KX-TGP550 only) VLAN_ID_PC (KX-TGP550 only) 4.4.4 HTTP Settings HTTP_VER HTTP_USER_AGENT HTTP_SSL_VERIFY CFG_ROOT_CERTIFICATE_PATH 4.4.5 Time Adjust Settings NTP_ADDR TIME_SYNC_INTVL TIME_QUERY_INTVL 4.4.6 STUN Settings STUN_SERV_ADDR STUN_SERV_PORT STUN_2NDSERV_ADDR STUN_2NDSERV_PORT 4.4.7 Miscellaneous Network Settings NW_SETTING_ENABLE CUSTOM_WEB_PAGE 4.5 Telephone Settings 4.5.1 Call Control Settings CONFERENCE_SERVER_ADDRESS EMERGENCY_CALL[15] FIRSTDIGIT_TIM 4.5.2 Tone Settings DIAL_TONE_FRQ DIAL_TONE_TIMING BUSY_TONE_FRQ BUSY_TONE_TIMING RINGING_TONE_FRQ RINGING_TONE_TIMING STT_TONE_FRQ STT_TONE_TIMING REORDER_TONE_FRQ REORDER_TONE_TIMING HOWLER_TONE_FRQ HOWLER_TONE_TIMING HOWLER_START_TIME BELL_CORE_PATTERN1_TIMING BELL_CORE_PATTERN2_TIMING BELL_CORE_PATTERN3_TIMING BELL_CORE_PATTERN4_TIMING 4.6 VoIP Settings 4.6.1 Codec Settings SDP_CODEC[04]_[18] SDP_CKRTE[04]_[18] SDP_PARAM[04]_[18] SDP_PTYPE[04]_[18] CODEC_G711_REQ CODEC_G729_PARAM 4.6.2 RTP Settings TOS_RTP_[18] RTCP_INTVL_[18] MAX_DELAY_[18] MIN_DELAY_[18] NOM_DELAY_[18] RTP_PORT_MIN RTP_PORT_MAX RTP_PTIME 4.6.3 Miscellaneous VoIP Settings OUTBANDDTMF_[18] TELEVENT_PTYPE_[18] RFC2543_HOLD_ENABLE_[18] 4.7 Line Settings 4.7.1 Call Control Settings VM_NUMBER_[18] DIAL_PLAN_[18] DIAL_PLAN_NOT_MATCH_ENABLE_[18] SHARED_CALL_ENABLE_[18] SHARED_USER_ID_[18] SYNCHRONIZATION_ENABLE_[18] PRIVACY_MODE_[18] 4.7.2 SIP Settings SIP_USER_AGENT SIP_AUTHID_[18] SIP_PASS_[18] SIP_SRC_PORT_[18] SIP_PRXY_ADDR_[18] SIP_PRXY_PORT_[18] SIP_RGSTR_ADDR_[18] SIP_RGSTR_PORT_[18] SIP_SVCDOMAIN_[18] REG_EXPIRE_TIME_[18] REG_INTERVAL_RATE_[18] SIP_SESSION_TIME_[18] TOS_SIP_[18] Page SIP_2NDPROXY_ADDR_[18] SIP_2NDPROXY_PORT_[18] SIP_2NDRGSTR_ADDR_[18] SIP_2NDRGSTR_PORT_[18] SIP_TIMER_T1_[18] SIP_TIMER_T2_[18] INVITE_RTXN_[18] OTHER_RTXN_[18] SIP_FOVR_NORSP_[18] SIP_FOVR_MAX_[18] SIP_DNSSRV_ENA_[18] SIP_UDP_SRV_PREFIX_[18] SIP_TCP_SRV_PREFIX_[18] SIP_100REL_ENABLE_[18] SIP_18X_RTX_INTVL_[18] SIP_PRSNC_ADDR_[18] SIP_PRSNC_PORT_[18] SIP_2NDPRSNC_ADDR_[18] SIP_2NDPRSNC_PORT_[18] USE_DEL_REG_OPEN_[18] USE_DEL_REG_CLOSE_[18] PORT_PUNCH_INTVL_[18] SIP_SUBS_EXPIRE_[18] SUB_RTX_INTVL_[18] REG_RTX_INTVL_[18] SIP_P_PREFERRED_ID_[18] SIP_PRIVACY_[18] ADD_USER_PHONE_[18] SDP_USER_ID_[18] SUB_INTERVAL_RATE_[18] SIP_OUTPROXY_ADDR_[18] SIP_OUTPROXY_PORT_[18] SIP_TRANSPORT_[18] SIP_ANM_DISPNAME_[18] SIP_ANM_USERNAME_[18] SIP_ANM_HOSTNAME_[18] SIP_DETECT_SSAF_[18] PHONE_NUMBER_[18] DISPLAY_NAME_[18] INTERNATIONAL_ACCESS_CODE Page 5.1 Line Settings for Base Unit and Handset 5.1.1 Multi Number Settings Programming Example 1 [Grouping Handset/Handset selection for receiving calls] Case 1: 5.2 Phonebook Import and Export Editing Phonebook Data on a PC Importing Address Book Data from a PC Backing up Phonebook Data A Phonebook data B Importing the Same Phonebook Data to the Base Unit, Handset, or Another Unit Import/Export File Format Phonebook Data in Text Format 5.2.1 Import/Export Operation 5.2.2 Editing with Microsoft Excel Page 5.2.3 Exporting Data from Microsoft Outlook 5.3 Dial Plan [Dial Plan Flowchart] 5.3.1 Dial Plan Settings When a user dials a single digit on a unit, the following sequence of events begins. 206 Administrator Guide Document Version 2010.03.15 5.3.1 Dial Plan Settings To set Dial Plan 1. 2. The dial plan settings can be configured for each line separately. 3. Available Values for the Dial Plan Field Dial Plan Example Page Page Page 6.1 Firmware Server Setup 6.2 Firmware Update Settings Configuration Parameter Example 6.3 Executing Firmware Update 6.4 Local Firmware Update Page Page 7.1 Troubleshooting Page Page Page Page Checking the Status of the Unit Page 8.1 Simplified Example of the Configuration File Simplified Example 8.2 Comprehensive Example of the Configuration File Comprehensive Example Page Page Page Page Page Page 8.2.1 Codec Settings for G729A only Example 8.3 Example with Incorrect Descriptions Incorrect Example D 8.3 Example with Incorrect Descriptions E Page Page Page Page Page Page Page Page Page Numerics A B C D E F G H I M N O P Q S T U V W