Troubleshooting

If You Have Any of These Problems

Mode

Symptom

Cause / Action

Page

During Transmission

Document doesn't

1. Check that your document is free of staples, and paper

40

 

feed/multiple feed

clips, and that it is not greasy or torn.

41

 

 

2. Check that your document is the right type to send through

 

 

 

a fax machine by consulting the list on "Documents You

 

 

 

Cannot Send". If your document has the characteristics

 

 

 

listed, make a photocopy of your document, and send the

 

 

 

copy instead.

 

 

 

3. Check that the document is loaded properly.

 

 

 

4. Adjust the ADF Pressure.

139

 

 

 

 

 

Document jam

The Information Code 030 or 031 will appear on the display if

136

 

 

the document becomes jammed.

 

 

 

 

 

 

Does not stamp

1. Check if Stamp LED is lit.

43

 

 

2. Check Fax Parameter No. 04, and No. 28 settings.

36

 

 

 

37

 

 

 

 

 

Stamp too light

Replace stamp.

140

 

 

 

 

Transmission Copy

Vertical lines on the

Check own copy quality. If copy is OK, your machine has no

137

Quality

transmitted document

problem, report to the receiving party that they have a

 

 

 

problem. If copy is NG, clean the Document Scanning Area.

 

 

 

 

 

 

Transmitted document

1. Make sure the document is set face down.

 

 

is blank

2. Check own copy quality. If copy is OK, your machine has

137

 

 

no problem, report to the receiving party that they have a

 

 

 

problem. If copy is NG, clean the Document Scanning

 

 

 

Area.

 

 

 

 

 

During Reception

No recording paper

The Information Code 010 will appear on the display if the

18

 

 

paper runs out.

 

 

 

 

 

 

Recording paper jam

The Information Code 001, 002, 007, or 008 will appear on

135

 

 

the display if the paper gets jammed.

 

 

 

 

 

 

Recording paper

Make sure that there is paper in the Paper Cassette. Follow

18

 

doesn't advance into

the instructions for loading paper.

 

 

machine

 

 

 

 

 

 

 

Recording paper

Check to see if the recording paper is jammed inside of the

135

 

doesn't eject after

machine.

 

 

printing

 

 

 

 

 

 

 

Recording papers are

Check if Fax Parameter No. 65 is set to "Valid".

39

 

not stacked in

 

 

 

sequence. Machine

 

 

 

does not print from the

 

 

 

last page received.

 

 

 

 

 

 

 

Document auto

Check Print Reduction settings.

67

 

reduction doesn't work

 

 

 

 

 

 

 

Out of toner

The Information Code 041 will appear on the display if the

16

 

 

Toner Cartridge runs out of toner.

 

 

 

 

 

128