Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. | Meaning | Action | Page | |
Code | ||||
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001 | Recording paper jammed when feeding from the 1st | Remove the jammed paper. | ||
| cassette. |
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002 | Recording paper jammed when feeding from the 2nd | Remove the jammed paper. | ||
| cassette. |
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007 | Recording paper did not completely exit out of | Remove the Toner Cartridge and remove the | ||
| machine. | jammed paper. |
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008 | Paper cassette is opened while paper is feeding. | Remove the jammed paper and close the | ||
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| cassette. |
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010 | No recording paper. | Load the recording paper. | ||
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011 | Recording Paper Cassette is not loaded properly. | Install the Recording Paper Cassette. | ||
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017 | Incorrect paper size loaded in the Paper Cassette. | Load the Paper Cassette with proper paper | ||
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| size (A4, LTR or LGL). | ||
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030 | Document is misfeeding. | 1. Reload the document properly. | ||
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| 2. Remove the document jam. | ||
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| 3. Adjust ADF. | ||
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031 | Document paper is too long, or it is jammed. | 1. Reload the document properly. | ||
| Document length exceeds 78.8 inches (2 meters). | 2. Remove the document jam. | ||
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041 | Out of toner. | Replace the Toner Cartridge. | ||
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043 | Toner is getting low. |
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045 | Toner Cartridge is not installed. | Install the Toner Cartridge. | ||
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060 | Printer Cover is open. | Close the Printer Cover. | ||
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061 | ADF Door is open. | Close the ADF Door. | ||
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400 | During initial handshake, receiving station did not | 1. Check with the other party. | ||
| respond, or communication error occurred. | 2. Reload the document and send again. |
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401 | Remote station required a Receiving Password to | Check the remote station. | ||
| receive the document. | Program your ID Number (Fax Telephone |
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| Remote station does not have Confidential Mailbox. | Number). (See page 29) |
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| Remote station requires the sending unit’s ID Number. |
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| (Fax Telephone Number) |
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402 | During initial handshake, communication error | Reload the document, and send again. | ||
| occurred. |
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403 | No polling capability at the remote side. | Ask remote side to set "POLLED=ON". | ||
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404/405 | During initial handshake, communication error | Reload the document, and send again. | ||
| occurred. |
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406 | Transmission Password does not match. | Check the password, or the telephone number | ||
| Receiving Password does not match. | in | ||
| Received from an unauthorized station in Selective |
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| Reception mode. |
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407 | No confirmation from the receiving station for the | Wait a few minutes, and send again. | ||
| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes, and send again. | ||
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410 | Communication aborted by the transmitting side. | Check with the other party. | ||
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411 | Polling password does not match. | Check the polling password. | ||
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