Troubleshooting

If You Have Any of These Problems

Mode

Symptom

Cause / Action

 

Page

TAM Interface Trouble

Cannot utilize the

This feature is not compatible. The fax machine is designed to

--

in Unattended TAM I/F

remote turn-on feature

answer after 8 rings if the TAM does not answer.

 

Mode (OUT Mode)

of the telephone

 

 

 

 

answering machine

 

 

 

 

(TAM). The fax

 

 

 

 

machine always

 

 

 

 

answers after the 8th

 

 

 

 

ring.

 

 

 

 

Fax machine will not

TAM that gives outgoing announcement only, is not

--

 

start up when the

compatible. The fax machine will work with a TAM that will

 

 

telephone answering

record Incoming message (ICM).

 

 

 

machine is set to give

 

 

 

 

only an outgoing

 

 

 

 

message (OGM).

 

 

 

 

A beep...beep sound is

Speak a little slower between each word while recording an

--

 

recorded on the

outgoing message (OGM).

 

 

 

telephone answering

 

 

 

 

machine.

 

 

 

 

 

 

 

 

Fax machine starts up

Make sure the outgoing message (OGM) does not have a

--

 

in the middle of the

silent pause longer than 5 seconds.

 

 

 

outgoing message

 

 

 

 

even though the caller

 

 

 

 

wants to leave a voice

 

 

 

 

message.

 

 

 

 

 

 

 

 

Cannot record any

Set Fax Parameter No. 20 (SILENT DETECTION) to

37

 

incoming message

"Invalid", and instruct the calling party to press

twice on

 

 

(ICM). The fax machine

 

 

their touch-tone phone during the OGM to start up your fax

 

 

always starts up at the

machine remotely.

 

 

 

end of the OGM, and

 

 

 

 

 

 

 

before the tape

 

 

 

 

advances to the end of

 

 

 

 

last ICM. (Your TAM

 

 

 

 

only uses a single

 

 

 

 

cassette tape to give

 

 

 

 

OGM and record ICM.)

 

 

 

 

Cannot receive from a

Set Fax Parameter No. 20 (SILENT DETECTION) to

37

 

machine that does not

"Valid", or Instruct the calling party to press

twice on their

 

 

send CNG signal (a

 

 

touch-tone phone during the OGM to start up your fax

 

 

short beep tone every

 

 

machine remotely.

 

 

 

3 seconds) after

 

 

 

 

 

 

 

dialing.

 

 

 

 

 

 

 

 

Cannot retrieve

Set Fax Parameter No. 20 (SILENT DETECTION) to "Invalid".

37

 

message from the

 

 

 

 

answering machine

 

 

 

 

remotely, the fax

 

 

 

 

machine always starts

 

 

 

 

up after the command

 

 

 

 

code is entered.

 

 

 

 

 

 

 

 

Cannot receive a fax

Check your outgoing message, if it is too long, the calling fax

--

 

message, but can

machine may have timed out. Try to shorten your outgoing

 

 

record voice message.

message to less than 15 seconds, or ask the calling party to

 

 

 

program your telephone number in their fax machine with 3

 

 

 

pauses, and a "#" at the end. (ex. 5551212 PAUSE PAUSE

 

 

 

PAUSE #)

 

 

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