Troubleshooting
If You Have Any of These Problems
Mode | Symptom |
| Cause / Action | Page |
Print Copy Quality | Vertical lines printing | Print a Journal report (e.g. FUNCTION, 6, 1 , SET and 1), and | ||
| on the received | check quality to make sure whether your machine has trouble. | ||
| document | If Journal report quality is OK, your machine has no problem, |
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| report to the sending party that they have a problem. If copy is |
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| NG, replace the Toner Cartridge. |
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| Fuzzy print | 1. | Make sure you are using the correct paper for the best | |
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| possible print quality. |
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| 2. | Try reversing the recording paper to the other side. |
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| Missing dots, or lines/ | 1. | Make sure you are using the correct paper for the best | |
| inconsistent darkness |
| possible print quality. |
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| within print | 2. | Replace the Toner Cartridge. | |
| Fading print | Your Toner Cartridge may be running out of toner. Replace | ||
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| the Toner Cartridge. |
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| Faint print | You may need to choose a different paper for the best | ||
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| possible print quality. |
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Communication | No dial tone | 1. | Check the connection of the telephone line. | |
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| 2. | Check the telephone line. |
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| No auto answer | 1. | Check the connection of the telephone line. | |
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| 2. | Check the Reception mode setting. | |
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| 3. | If the Fax Parameter No. 13 (AUTO JRNL PRINT) is set to |
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| "Valid" (default setting), and the machine is printing the |
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| received document from memory, which also happens to |
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| be the 32th transaction, the machine will not auto answer |
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| until the Transaction Journal completes printing. |
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| Cannot transmit or | An information code will be shown on the display. Refer to the | ||
| receive | information code table to find out the trouble. |
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No Unit Operation | No unit operation | To reset the machine, | ||
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| seconds then turn it on again. |
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Problem Solving
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