Troubleshooting
Information Codes
Info. | Meaning | Action | Page |
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412 | No data from the transmitting side. | Check with the other party. |
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414/504 | Polling password does not match. | Check the polling password. |
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415/505 | Polling transmission error. | Check the polling password. |
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416/417 | Received data has too many errors. | Check with the other party. |
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418 |
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420/421 | Machine goes to receiving mode, but receives no | 1. Remote side misdial. |
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| command from the transmitting side. | 2. Check with the other party. |
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422/427 | Interface is incompatible. | Check with the other party. |
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434 | Communication error occurred while receiving. | Check with the other party. |
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436/490 | Received data has too many errors. | Check with the other party. |
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456 | • Unit received a confidential document, or was | 1. Print a File List, and check the contents. |
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| requested to be polled of a confidential document | 2. Wait until unit finishes printing. |
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| under any of following conditions. |
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| 1. Not enough space in memory to receive the |
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| confidential document. |
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| 2. Confidential Mailbox is full. |
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| 3. While printing received document. |
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| • Unit was requested to relay a document. |
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490 | (See Info. Code 436 above) |
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493/494 | Communication error occurred while receiving. | Check with the other party. |
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495 | Telephone line disconnected. | Check with the other party. |
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501/502 | Communication error occurred using the internal V.34 | Check with the other party. |
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| Modem. |
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504 | (See Info. Code 414 above) |
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505 | (See Info. Code 415 above) |
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540/541 | Communication error occurred while transmitting. | 1. Reload the document and send again. |
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542/543 |
| 2. Check with the other party. |
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544 |
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550 | Telephone line disconnected. | Check with the other party. |
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553/554 | Communication error occurred while receiving. | Check with the other party. |
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555 |
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580 | Check the remote station. |
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| address function. |
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581 | Check the remote station. |
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| no Password |
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623 | No document loaded on the ADF. | Reload the document and, send again. |
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630 | Redial was not successful due to a busy line. | Reload the document and, send again. |
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Solving | ||||||
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631 | During dialing, STOP was pressed. | Reload the document and, send again. |
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634 | Redial was not successful due to no response from | Check the telephone number and, send again. |
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| the called station, or wrong number dialed. |
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| Problem | |
| Note: If busy tone was not detected, the machine will |
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| only redial once. |
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638 | Power failure occurred during the communication. | Check the power cord, and plug. |
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800/816 | Unit was requested to relay a document, or | Check with the other party. |
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825 | Confidential Communication but has no capability. |
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Continued on the next page... 133