Paradyne HOTWIREt 7984 manual Troubleshooting 1 Symptom Possible Cause Solutions

Messages and Troubleshooting

Troubleshooting

This 7984 Standalone Termination Unit is designed to provide you with many years of trouble-free service. If a problem occurs, however, refer to

Table 6-2 for possible solutions.

Table 6-2. Troubleshooting (1 of 2)

Symptom	Possible Cause	Solutions
Alarm LED is on.	One of several alarm	Refer to Table 4-1,Health and Status
	conditions exists. Health	Messages, in Chapter 4, Monitoring
	and Status displays the	the Unit, for a recommended action.
	alarm condition.
Cannot access the	The terminal is not set up	H Check the cable and connections.
unit via the ATI.	for the correct rate or data	H Ensure the unit is configured
	format, or the unit is
		properly. Verify IP address and
	configured so it prevents
		communication port usage.
	access.
		H Reset the unit.
Device Fail appears	The unit detects an internal	H Reset the unit.
on the System and	hardware failure.	H Contact your service
Test Status screen
		representative.
under Self-Test
results.
No power, or the	The power cord is not	Check that the power cord is
LEDs are not lit.	securely plugged into the	securely attached at both ends.
	wall receptacle and into the
	rear panel connection.
	The wall receptacle has no	H Check the wall receptacle power
	power.	by plugging in some equipment
		that is known to be working.
		H Check the power switch on the
		units rear panel.
		H Check the circuit breaker.
		H Verify that your site is not on an
		energy management program.
	Power supply has failed.	Replace power supply.
An LED is not lit.	LED is out.	Run the Lamp test. If the LED in
		question does not flash with the other
		LEDs, then contact your service
		representative.

7984-A2-GB20-10 February 1999 6-5