Return for credit policy, RMA numbers | Patton electronic 2294

Model 2292 & 2294 Series Getting Started Guide	6 • Contacting Patton for assistance

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Patton electronic 2294, 2292 manual Return for credit policy, RMA numbers, Shipping instructions

Contents

Model 2292 Mailsupport@patton.com Summary Table of Contents Table of Contents Compliance information List of Figures List of Tables Audience About this guideStructure Precautions Safety when working with electricity Preventing electrostatic discharge damage General observations Typographical conventions used in this document General conventionsPage Chapter contents General information SmartNode Series Leased-Line Extenders overview SmartNode extender SmartNode 2294 shown SmartNode 2292 and 2294 Leased-Line Extenders Examples of SmartNode 2292 and 2294 Series rear panels Reset button behavior Ports descriptions SmartNode 2292 and 2294 front panels Applications overview Typical application Leased-line extension Hardware installation Planning the installation Create a network diagram see section Network information on Installation checklist Task Veriﬁed by Date Power source Site logNetwork information IP related information Installing the SmartNode extender Connecting cablesLocation and mounting requirements Mounting the SmartNode extender Installing an interface cable on the extender’s voice ports RJ-11, male Pin Signal Installing the Ethernet cable TX+ Connecting to a host Connecting to external power source Power VoIP Link Enet Getting started with the SmartNode Introduction Connect the SmartNode to the network Conﬁgure the IP address Power connection and default conﬁgurationConnect with the serial interface Login LEDs status and monitoring Status LEDs LED Contacting Patton for assistance Warranty coverage Out-of-warranty serviceContact information Returns for credit RMA numbers Return for credit policyShipping instructions Appendix a Compliance information Compliance SafetyCE Declaration of Conformity Appendix B Speciﬁcations Data Services Quality of ServiceVoice Signaling Capacity Temperature Voice ProcessingManagement System Appendix C Cabling Connecting a serial terminal Serial console Ethernet 10Base-T and 100Base-T Ethernet cross-over Analog FXS Ethernet straight-through Appendix D Port pin-outs Ethernet 10Base-T and 100Base-T port Console portVoice port Appendix E Installation checklist Installation checklist