Model 3088A Series Getting Started Guide

8 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Patton electronic 3088A manual Contact information, Patton support headquarters in the USA, Warranty coverage

3088A specifications

The Patton Electronics 3088A is a highly versatile and robust device designed to facilitate seamless communications over long distances using various transmission mediums. This model exemplifies the pinnacle of technology in the realm of serial-to-Ethernet devices, serving a multitude of applications in modern networking environments.

One of the standout features of the 3088A is its ability to convert RS-232, RS-422, and RS-485 serial signals into Ethernet TCP/IP data packets, allowing for the integration of legacy systems with contemporary Ethernet networks. This feature is crucial for businesses looking to modernize their infrastructure without discarding existing equipment that operates on serial protocols.

The 3088A boasts an impressive transmission range, which makes it suitable for both industrial and commercial applications. It supports data rates of up to 115.2 Kbps, ensuring that data can be transmitted quickly and efficiently. Additionally, with a built-in web server and a user-friendly interface, configuration and management become straightforward tasks, reducing the complexity often associated with network setups.

Another vital feature of the 3088A is its compatibility with various communication protocols, including TCP, UDP, and ARP. This flexibility ensures that it can be integrated into a wide range of network configurations, catering to specific application requirements, from simple point-to-point communication to complex networking setups.

The device also incorporates advanced security features, such as support for secure socket layer (SSL) connections, to safeguard data transmission against unauthorized access and potential threats. This is particularly important in environments where sensitive information is being transmitted, providing peace of mind for organizations concerned about data integrity and security.

Furthermore, the Patton 3088A is designed with durability in mind. It features a compact and rugged enclosure suitable for deployment in harsh environments, making it ideal for field operations and various industrial applications. The device supports wide power input ranges, ensuring operational stability regardless of fluctuating power conditions.

In summary, the Patton Electronics 3088A stands out as a reliable and efficient solution for those seeking to bridge the gap between serial and Ethernet communications. Its high-speed data transmission capabilities, extensive compatibility with various protocols, enhanced security features, and rugged design make it an essential tool for modern networking needs, enabling businesses to evolve while maximizing their existing technologies.