Troubleshooting

PROBLEM

SOLUTION

 

 

The phone does

Remove and reinstall the battery (see page 8). Then charge the

not switch on

phone until the battery icon has stopped flashing. Finally, unplug

 

from the charger and try to switch the mobile on.

 

 

The display shows

Somebody tried to use your phone but didn’t know the PIN code

BLOCKED when

nor the unblocking code (PUK). Contact your service provider.

you switch on

 

 

 

The n and q

The network connection is lost. Either you are in a radio shadow

symbols are not

(in a tunnel or between tall buildings) or you are outside the

displayed

network coverage area. Try from another place or contact your

 

network operator for assistance/information about the network.

 

 

The display doesn't

The display responds more slowly at very low temperatures. This

respond (or

is normal and does not affect the operation of the phone. Take the

responds slowly) to

phone to a warmer place and try again.

key pushes

In other cases please contact your phone supplier.

 

 

Your phone doesn’t

Press and hold e, or switch off the phone, check that the SIM

go to idle screen

card and the battery are installed correctly, and switch it on again.

 

 

 

Your phone doesn’t

This feature is network and subscription dependent. If the network

display the phone

doesn’t send the caller’s number, the phone will display Call 1

numbers of

instead. Contact your operator for detailed information on this

incoming calls

subject.

 

 

You can’t send text

Some networks don’t allow message exchanges with other

messages

networks. Contact your operator for detailed information on this

 

subject.

 

 

You can’t receive

An image may not be accepted by your mobile phone if it is too

and/or store JPEG

large, or if it doesn’t have the right file format. See page 66 for

images

complete information on this subject.

 

 

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Image 86
Philips 625 manual Troubleshooting