Problems and Possible Causes

General InformationPossible Cause(s)

 

 

 

 

 

 

The time and date flash on the display.

You must check the time and date after a short power

 

EN

 

failure. Confirm with OK.

 

 

 

 

 

 

No dial tone when lifting the headset

Check the installation of the device. Check that the de-

 

 

No fax transmission

vice is connected to the mains voltage.

 

 

Connect the telephone cable to the socket marked

 

 

 

 

 

 

FAX/Ñ. Insert the telephone plug into your PTT line

 

 

 

socket.

 

 

 

If possible test your device in another telephone line be-

 

 

 

fore you contact technical customer services.

 

 

 

Follow the instructions on the display.

 

 

 

 

 

 

 

 

 

 

Problems with Faxing

Possible Cause(s)

 

 

 

 

 

 

Fax transmissions are constantly interrupted.

Try to send the fax manually:

 

 

 

Press μand dial the number. If the recipient is using an

 

 

 

answering machine, wait until you hear a whistling tone.

 

 

 

Press o.

 

 

 

It is possible that the recipient's device is not ready to

 

 

 

receive.

 

 

 

 

 

 

Fax transmission to a fax number is not possible.

Call the number and check whether the number is a fax

 

 

 

number and whether the connected fax device is ready

 

 

 

to receive (whistling tone or silence). You can eavesdrop

 

 

 

while the connection is establish (page 44).

 

 

 

 

 

 

Faxes sent are of poor quality.

Modify the resolution.

 

 

 

Test the device by making a copy of the document. If the

 

 

 

device is in order, the device of the recipient might be

 

 

 

defective.

 

 

 

Test the scanner by printing the functions list (press C,

 

 

 

81and OK). If the function list is printed perfectly,

 

 

 

it is possible the scanner is dirty or defective. Clean the

 

 

 

scanner.

 

 

 

 

 

 

Fax recipient receives an empty sheet.

Insert the documents face down into the document

 

 

 

feeder.

 

 

 

 

 

 

No fax reception

Check whether the manual fax reception mode is set.

 

 

 

The device will not receive faxes on its own (page 60)..

 

 

 

It is possible that the fax reception speed needs reducing

 

 

 

(page 61).

 

 

 

 

 

 

You hear a whistling tone or silence in the handset.

The call is a fax. Press o on the device. Press *5

 

 

 

on the additional telephone. Hang up.

 

 

 

 

 

 

Service · Problems and Possible Causes

77