Error Messages and Possible Causes
| General Error Messages | Possible Cause(s) |
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INSERT PAPER | Paper must be inserted into the manual paper feed (see |
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| also chapter Load Paper into the Manual Paper Feed, page |
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| 28). |
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MEMORY FULL | Fax memory full! If the fax memory is full, no fax messag- |
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| es can be received. Print the stored fax messages so that |
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| the device is ready to receive again. |
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REMOVE PAPER | A document jam has occurred: Remove all documents |
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| from the document feeder. Remove the document jam |
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| (also see chapter Fixing a Document Jam, page 74). |
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PAPER JAM | A paper jam occured: Check all the following three ar- |
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| eas for jammed paper: Paper tray/paper feed, print unit |
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| and fuser unit (see also chapter Fixing a Paper Jam, page |
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| 71). |
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| Clear the paper jam. Press oafter the problem has been |
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| rectified to continue the print job. Press jto suppress |
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| the error message. |
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WRONG PAPER | Problem with the paper format inserted. Make sure that |
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PAPER SIZE | you are using the proper paper format. Repeat the print |
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job or copy process. |
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| There is no paper in the paper tray or the paper is not |
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| loaded correctly. Check the paper tray. |
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TONER LOW | The toner cartridge is almost empty and must be re- |
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| placed soon. Use only original consumable materials. |
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TONER EMPTY | Problems with the toner cartridge: Toner cartridge |
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NON GENUINE TONER | empty, damaged, incorrect or no toner cartridge in de- |
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vice. Check the toner cartridge (see also chapter Chang- |
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NOT INSTALLED TONER | ing Toner Cartridge, page 69). |
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| The toner cartridge is empty and must be replaced. Use |
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| only original consumable materials. |
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DEFECT TONER | The toner cartridge is not inserted correctly or can not |
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| be detected. Remove the toner cartridge from the de- |
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| vice and insert the toner cartridge again. If the error oc- |
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| curs again, the toner cartridge is damaged and must be |
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| replaced (see chapter Changing the Toner Cartridge, page |
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| 69). Use only original consumable materials. |
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PRINT JOB ERROR | Error when printing or copying. Print job is aborted. Re- |
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| peat the print job or copy process. |
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COOLING PRINTER | There could be a small pause after printing several pages. |
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| The device continues printing automatically. |
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PRINTER SYSTEM ERROR | Device error! Use the quick help (see also chapter Power |
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FUSER UNIT ERROR | Cycling, page 76). If the problem repeats, please contact |
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our technical customer service or your retailer. |
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PAPER FEEDER ERROR |
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LED ERROR |
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SCANNER ERROR |
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ROLLER DIRTY |
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| Service · Error Messages and Possible Causes | 79 |