Q u e s t i o n s A b o u t t h e C o n n e c t i o n t o t h e T i V o S e r v i c e

Questions About the Connection to the TiVo Service

Why does the Recorder have to be connected to a phone line or the Internet?

•The Recorder needs to be connected to a phone line or the Internet so that it can make periodic connections to the TiVo service. This connection downloads program information, which tells the Recorder when programs are scheduled to air and on what channel. The connection may also retrieve additional information, such as updates to the TiVo service, Showcases, and TiVolution Magazine.

•In addition, the connection sends anonymous viewing information back to TiVo—that is, anonymous information about viewing choices, which do not identify you as an individual or household. TiVo has no way to access any of your personally identifiable viewing information from your Recorder without your prior consent. Without your consent, the TiVo service has no way of knowing what shows you—as an individual or household—have watched or recorded.

Do I need to keep the phone connected all the time?

•We recommend you leave the Recorder connected to the phone line all the time. The TiVo service will not interfere with other needs for the phone line, and periodic connections will keep the Recorder’s program information fully up-to-date.

•You can also use a broadband Internet connection to connect to the TiVo service instead of a phone line. For more information, see Chapter 8.

Does the Recorder need to be connected to a phone line if I have TiVo Basic service.

Yes, the Recorder must be connected to a phone line either TiVo Basic or TiVo Plus service.

My Recorder’s phone connection to the TiVo service is failing.

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First, verify that your phone line is working by connecting a phone to it, then listening for a dial tone. Make sure the phone cord is connected to both the Recorder and the phone jack. If the phone line is working, continue with the troubleshooting here. If it is not working, contact your telephone service.

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