Pioneer VSX-9300TX Remote control, USB interface, Additional information, Symptom, Cause, Remedy

Additional information 12

Symptom	Cause	Remedy
When playing a disc, the	• The input signal type is set to analog.	• Set the receiver to AUTO or DIGITAL (see Selecting the
2 PRO LOGIC II or Neo:6		input signal type on page 42).
indicator lights on the receiver.
	• A 2 channel soundtrack is currently playing. • This is not a malfunction. Check the disc packaging for
		details of the audio formats available on the disc.
	• The soundtrack currently playing is	• This is not a malfunction. Check the disc packaging for
	encoded using Dolby Surround.	details of the audio formats available on the disc.
During playback of a Surround	•The source may be Dolby Surround EX / DTS	• Switch the surround back channel setting (page 43) to
EX or DTS ES source on the SB	ES software, but it has no flag to indicate it is	SB CH ON then switch to the THX Surround EX or
CH AUTO setting, the EX and ES	6.1 compatible.	Standard EX listening mode (see Listening in surround
indicators don’t light, or the		sound on page 37).
signal is not properly processed.

Remote control

Symptom	Cause	Remedy
Cannot be remote controlled.	• The remote control batteries have worn out. • Replace the batteries (see Loading the batteries on
		page 7).
	• Too far away or improper angle of operation. • Operate within 23 feet and a 30º angle of the remote
		sensor on the front panel (see Operating range of the
		remote control on page 8).
	• There is an obstacle between the receiver	• Remove the obstacle or move to another place.
	and the remote control.
	• Strong light such as fluorescent light is	• Avoid exposing the remote sensor on the front panel to
	shining onto the unit's remote control sensor.	direct light.
	• Something is plugged into the CONTROL IN	• Unplug the cable from the CONTROL IN jack and use
	jack.	remote normally (see Operating other Pioneer components
		with this unit’s sensor on page 61).
	• The IR receiver type is mismatched with the	• Disconnect the IR receiver from the rear panel or set to
	setting.	the other IR receiver type (see Multi-Room and IR receiver
		setup on page 78).
Other components can't be	• The preset code settings are wrong.	• Input the correct preset code.
operated with the system
	• The batteries wore out and the system	• Reset the proper system settings.
remote.
	settings were cleared.
The SR cable is connected, but	• The SR cable hasn't been connected	• Reinsert the SR cable, making sure it’s connected to the
the connected components can’t	properly.	right jack (see Operating other Pioneer components with
be operated with the remote.		this unit’s sensor on page 61).
	• The rest of the component connections	• Make sure an analog connection has been made
	have not been made.	between the units.
	• The component you have hooked up is not a • This feature only works with Pioneer products.
	Pioneer product.
The remote control backlight is	• This is not a malfunction.	• This is a feature designed for quickly identifying the
switched on, but the ENTER		remote control buttons in a dark room.
button doesn’t light.

•For information about using the remote control in the sub room, please contact your local Pioneer dealer or the Pioneer Customer Support division.

USB interface

Symptom Cause Remedy

No sound. • The computer settings are incorrect.

•Make sure you have set up your computer system to output through the USB interface (see Using the USB interface on page 72).

•The software or source material you are using is not compatible with USB output.

•Update to a more recent version of your existing software, try a different audio program, or try a different source.

• The volume control on your computer is set • Turn up the volume on your computer. too low.

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