
A
FAQ
A.2 Configuration troubleshooting
1) WiFi connection problems
No WiFi connection is available; check the wifi connection status in ‘Menu’ > ‘WLAN’ > ‘WLAN status’.
•Not available
b General WLAN connection error, e.g. the SSID does not exist.
„Workaround: Check the WLAN configuration parameters in the WLAN profile (‘Menu’ > ‘WLAN’ > ‘WLAN settings’ > ‘Active Set- tings’ and ‘Edit Active Setting’)
•Time out
b Association response exceeds timeout value, e.g. signal is weak, or Access Point is busy.
„Workaround: retry the WiFi connection (press the right arrow in the scrolling keypad); eventually reduce the distance respect to the Access Point
•Association refused
b
„Workaround: wait for some minutes, then retry the WiFi connection (press the right arrow in the scrolling keypad)
•Authentication refused
b Refused by AP during authentication phase, e.g. incorrect key, fil- tered by AP’s ACL
„Workaround:
•Check the encryption type on the
•‘None’ no security is required. Set ‘open’ in ‘Menu’ > ‘WLAN’ > ‘WLAN settings’ > ‘edit act. Settings’ > ‘SSID security’ > ‘Security’.
•‘WEP’ > WEP key is required. Set ‘WEP’ in ‘Menu’ > ‘WLAN’ > ‘WLAN settings’ > ‘edit act. Settings’ > ‘SSID security’ > ‘Security’. Then select ‘WEP key 1’ with your WEP key value.
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