Drive operation and maintenance Chapter 4
Seagate Travan 40 Product Manual Page 23
Drive not seen during boot-up
• Ensure that 5/12 volt power is plugged into tape drive. Insert tape:
– If soft load receives tape and tape movement back and forth occurs—power is
OK.
– If no tape movement occurs—power down system and use power plug from
other device such as CD-ROM. If soft load receives tape and tape movement
back and forth occurs—power plug is bad. If no tape movement occurs (soft
load does not receive and load tape)—return drive for repair.
• Check Master/Slave jumper settings; refer to Seagate Travan 40 User Guide for
installation possibilities.
• Check system BIOS settings and ensure that ATAPI is set for the Travan 40
channel.
• Check that Transfer Mode in BIOS is set for PIO Mode.
Drive not seen by OS after boot-up
• Ensure that correct drivers are installed for Windows operating systems. Refer to
Seagate PowerPoint presentation for loading Windows drivers.
• For Windows 2000/XP look for tape drive in Device Manager. If shown as
Unknown Device, use procedures to cause drive to be seen as a tape drive. Add
device driver as necessary.
Tape won’t load
• Ensure that 5/12 volt power is plugged into tape drive. Insert tape:
– If soft load receives tape and tape movement back and forth occurs—power is
OK.
– If no tape movement occurs—power down system and use power plug from
other device such as CD-ROM. If soft load receives tape and tape movement
back and forth occurs—power plug is bad.
• Remove ATAPI bus cable and insert tape:
– If no tape movement occurs (soft load does not receive and load tape)—return
drive for repair.
– If tape movement back and forth occurs—check Master/Slave jumper settings;
refer to Seagate Travan 40 User Guide.
Back-up program “freezes” or “locks up”
• Check that the system meets the hardware requirements for both the tape drive
and backup software.
• Check for any changes to the computer that may have caused IRQ, DMA, or
Address conflicts.
• Check that the system is not set to Boot from CD-ROM with tape as a master.
• Check available hard drive space on the drive where the software is installed.
The backup software may need to temporarily use hard drive space to function
correctly.