Trouble-shooting, General, Signs of problems | Ricoh A741 specs

4 Trouble-shooting

4.1General

No two problems are the same, however for frequently appearing problems this document will contain information how to correct or find the source of the problem.

General procedure to follow:

•Analyze the type of problem, is it related to the operation of the program, a program crash or problems with the communication with the A741.

•From this analysis determine the best way to resolve the problem. Communication problems can best be checked by using the LBTEST program (see chapter: 4.9)

•The manual for this program (M_LBTEST.TXT) in the A741 Repro System contains full information how to operate this program and a comprehensive diagnostic procedure.

4.2Signs of problems

This section focuses on the Server PC only, problems with network clients are mainly related to network connections or incorrect use of the client program.

A main sign of problems is the absence of the scan button when the Client program is started on the Server PC.

In this case check the operation of the network and try to restart the Server program (see chapter 4.4, Detailed corrective actions

Check the operation of the network and 4.5, Starting (stopping) Littlebear driver and rfxServer)

Another major problem is the printing of white pages, or pages with a few centimeters of information followed by lines in the length of the page. Please see chapter 4.4.3, Select the correct PCI slot for the A741 Repro System card for a possible fix of the problem.

4.3Problem listing

The Scan button is missing on the Local client

•Check the operation of the network, see chapter 4.4.1, Check the operation of the network

•See if the rfxServer is started, chapter 4.5, Starting (stopping) Littlebear driver and rfxServer

The Client program crashes when importing a document or when printing

•Check the size of the paging file, see chapter 2.6, Size of paging file

Print Server Manual

15

A741

Image 23

Ricoh A741 manual Trouble-shooting, General, Signs of problems, Problem listing, Scan button is missing on the Local client

Contents

A741 Controller Print Server Manual Page Introduction Page Table of Contents Direct Printing from Autocad A741 Repro Program Installing / Using Network ClientsFrequently Asked Questions General Frequently Asked Questions A741 Repro System Overview Frequently Asked Questions Scanning Frequently Asked Questions PRINTING/PLOTTINGFrequently Asked Questions Image VIEWING/HANDLING Frequently Asked Questions Network Glossary Description of Lbtest Program File Formats SpecificationsA741 specifications basic A741 Repro Specifications A741 Repro functions Management Printer DriversA741 Repro functions Printing A741 Repro functions Scanning Options Minimum PC specifications Server only A741 SIM InstallationEprom replacement New SIMulations A741 internal cabling PC SpecificationsPCI card installation Size of paging file PC bios setting Various hints & Tips on installation A741 Repro Software installation1 A741 Repro System Software installation Upgrading an existing installation Print Server Manual A741 How do I de-install the A741 Repro System program? PC networking With a previous network installation Print Server PC Functional block diagram of A741 Repro System A741 General Trouble-shootingSigns of problems Problem listing Select the correct PCI slot for the A741 Repro System card A741 produces blank pages when printingDetailed corrective actions Starting stopping Littlebear driver and rfxServer Each time I re-boot the Server PC, rfxServer will not start RfxServer will not start Cannot maximize Client window Use of the Event log A741 Press button on card Lbtest Commands Lbtest Version x.x, OptionsStarting the Lbtest program Print, Scan, test Button, or Fifo tests Re-starting or stopping the Littlebear driver and rfxServer Test command PrintTest command Fifo Test Selection A741 Repro Server preparation Installing / Using Network ClientsInstalling the Repro Sytem from CD-ROM Installing Xi Repro Server/ Local Client system System Multiple Remote Clients Installing the Remote Client system on remote PC’s View the status of a remote A741 printer A741 Direct printing from AutoCAD A741 A741 Repro Program Introduction Setting program options Importing documents, how are they processed? Setting program defaults Use of stamps Use of pensets A741 Can I use an existing PC from the customer? Frequently Asked Questions GeneralWhat is the purpose of the Xi Repro System Print Server? Can I use the A741 Print Server for other jobs as well? Vector What is the difference between printing and plotting?What is rasterising? Raster What is vectorising? A741 Network block diagram Frequently Asked Questions A741 Repro System overview A741 Frequently Asked Questions Printing/Plotting Can we print multiple documents? HP-GL & HP-GL/2 Can we define custom pen sets? What is a penset?Can we do group or set printing? Can we add information text to each printed document? A741 Which image handling options does A741 Repro have? Frequently Asked Questions Image Viewing/HandlingCan we preview the document before plotting/printing? Can we modify the image before it will be printed? A741 Can we submit print jobs via e-mail? Frequently Asked Questions NetworkCan we print via a network? Which networks & protocols can we use? What protocols are compatible with the A741 Print Server? How are licenses configured for the A741 Print Server? Print Server Manual A741 A741 Frequently Asked Questions Scanning What is de-skew? Can we scan at a lower resolution to reduce the filesize?What is de-speckle? Do we provide any kind of accounting? Frequently Asked Questions Project ManagementWhat is the purpose of a project? A741 APS GlossaryAMS Ascii DPI FAQDOS Html GDIGUI HP-GL OCR IPX/SPXLAN PPM OSDPCL PDL TCP/IP ROMScsi Soho Wysiwig TwainWPS A741 Purpose Of Document Lbtest CommandsCommand Command c Command s Command r Command d Command w Command t Command f Command q Exit Lbtest Troubleshooting Print Server Manual A741 A741