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Ruckus Wireless 2825, 2111 manual Taking a System Support Snapshot, Reboot Done

Models: 2111 2825

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Figure 28—Reboot Done

Taking a System Support Snapshot

Figure 28—Reboot Done

Taking a System Support Snapshot

NOTE – This menu is only available when you are logged in as a service provider.

The Support menu enables you to take a system snapshot for further analysis and troubleshooting. The system snapshot can be sent and saved to a TFTP or FTP server for analysis by a technical support engineer.

1.To view the support menu, choose Maintenance->Support Info from any window. The window of Figure 29 appears.

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Ruckus Wireless 2825 Wireless Multimedia Router

USM-2825-RKS1-012907-01

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Ruckus Wireless 2825, 2111 manual Taking a System Support Snapshot, Reboot Done

Contents

2825 Part number USM-2825-RKS1-121206-01 JanuaryTrademarks Statement of ConditionsInformation to the user EN 55 022 Declaration of ConformanceContents Chapter 2 Installation and SetupChapter 3 Using the Ruckus Wireless Web Interface Chapter 1 IntroductionChapter 4 Maintenance Chapter 5 Setting Up the RuckusMultimedia Wireless Adapter Appendix A Technical SpecificationsPreface Who Should Use this GuideWhat You’ll Find in this Guide Typographic conventionsSupport and Warranty Information System RequirementsChapter 1 Introduction Key Features BeamFlex Smart MIMO Antenna Maximizes Wireless Range and PerformanceMediaFlex BeamFlexSimple Configuration and Installation Multiple Concurrent Video Streams with Simultaneous Data TrafficThis page is intentionally blank Ruckus Wireless 2825 Wireless Multimedia RouterKey Features Intentionally BlankChapter 2 Installation and Setup Topics covered in this chapter includeRuckus Wireless 2825 Wireless Multimedia Router Packing ListFront View LED Status Lights Table 2-LED Indicators and MeaningsLabel ActivityRear View Table 2-LED Indicators and Meanings ContinuedLabel ActivityPlacement Guidelines Using the Signal Quality LED to Fine-Tune the PlacementEstablishing a good general location Configuring the Ruckus Wireless 2825 Wireless Multimedia Router Configuring an IP Address on Your ComputerConnecting the Configuring Wireless Settings 1. Choose Configuration-Wireless. The window of Figure 8 appearsRuckus Wireless 2825 Wireless Multimedia Router Configuring the Ruckus Wireless 2825 Wireless Multimedia RouterTroubleshooting 13. Make sure the Power LED is lit. If it is not lit, make sure that the power cord is properly connected to the 2825, and that the AC power adapter is properly connected to a functioning power outlet. If the problem persists, you have a hardware problem and should contact technical support Chapter 3 Using the Ruckus Wireless Web Interface Wireless Settings Worksheet 2825 Settings Worksheet Table 7-2825 Default and User Settings Worksheet Continued Default SettingYour Setting Service Provider User NameRuckus Wireless Web Interface Menus Configuring theDevice Configuration Common ButtonsCustomizing the System Configuration Internet Configuration Configuring the Wireless InterfaceTable 9 shows the Internet Configuration Parameters Figure 11-Configure Wireless-Coimmon-Home User Figure 12-Configure Wireless-Common-Service Provider UserFigure 13-Advanced Wireless Configuration Settings-Common Table 11-Advanced Wireless Settings Table 12-Security Disabled ParametersField DescriptionTable 13 describes the threshold settings parameters Table 12-Security Disabled Parameters ContinuedFigure 14-Threshold Settings Window FieldTable 13-Threshold Settings Parameters FieldDescription DTIM IntervalConfiguring WEP Configuring WPA Table 15 explains the WPA Configuration parameters Figure 16-WPA-PSK Wireless Settings2. Select WPA-PSK in the Encryption Method drop-down menu Table 15-WPA Algorithm3. In the Configuration -Wireless menu, enter a passphrase 4. Click the Update Settings button to save your settingsTable 15-WPA Algorithm Continued Viewing Status Information Device StatusTable 16 explains the Device Status Parameters Internet Status Local Services Status Figure 19-Local Network Status WindowWireless Status Table 18-Wireless Status Window Parameters encryption, see Table 10- “Wireless Interface Configuration” on pageField DescriptionRuckus Wireless 2825 Wireless Multimedia Router Viewing Status InformationUSM-2825-RKS1-012907-01 Chapter 4 Maintenance Rebooting the System Taking a System Support SnapshotAdministrator Information Topics covered in this chapter include Upgrading the FirmwarePerforming a Firmware Upgrade by TFTP Upgrading the FirmwareFirmware Upgrade by FTP Figure 24-Maintenance-Upgrade-FTPFigure 23-Download Started Rebooting the System Performing a Firmware Upgrade Using HTTPThe reboot in progress window appears Figure Taking a System Support Snapshot Figure 28-Reboot DoneFigure 29-Maintenance Support Info Window Administrator Information Table 19 shows the Administrator Management Window ParametersManagement Information Table 19-Administrator Management Window ParametersAdministrator Diagnostics Figure 31-Administrator Diagnostics Window NOTE - It may take some time before the results are displayedAdministrator Log Ruckus Wireless 2825 Wireless Multimedia Router Administrator InformationUSM-2825-RKS1-012907-01 Chapter 5 Setting Up the Ruckus 2111 Multimedia Wireless Adapter Placing the 2111 Into Operation TroubleshootingRuckus Wireless 2825 Wireless Multimedia Router Topics covered in this chapter include Packing ListPlacing the 2111 Into Operation TroubleshootingPacking List Each 2111 is supplied with the followingManually Configuring an IP Address on Your Computer Verifying Proper Provisioning7. Click OK to exit the TCP/IP Properties window Chapter 6 Auto Provisioning What is Auto Provisioning? Performing Auto ProvisioningWhat is Auto Provisioning? Performing Auto Provisioning2825 Parameters Included in Auto Provisioning Password passwordFixed Mode Factory ResetPerforming Auto Provisioning Physical Characteristics Performance and Supported ConfigurationsAppendix A Technical Specifications External power adapterTraffic Management and QoS Management