Runco V-50HD, V-63HD Maintenance and Troubleshooting, Troubleshooting Tips, Troubleshooting Chart

Maintenance and Troubleshooting

5. Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the V-50HD/V-63HD. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom		Possible Cause(s)		Solution
The system does not turn on.	•	The V-50HD/V-63HD is	•	Ensure that the
		not plugged in and		V-50HD/V-63HD is
		switched on, or the AC		plugged in and switched
		outlet is not active.		on, and that the AC outlet
				is active.
	• The DHD Controller is not		• Ensure that the DHD
		plugged in and switched		Controller is plugged in
		on, or the AC outlet is not		and switched on, and that
		active.		the AC outlet is active.
	•	The remote control	•	Replace the batteries.
		batteries have run out.
	• The HDMI connection from		• Ensure that the DHD
		the DHD Controller to the		Controller is properly
		V-50HD/V-63HD is		connected to the
		incorrect.		V-50HD/V-63HD (see
				Figure 3-2).
The display and DHD	•	Faulty or incorrect video	• Ensure that the HDMI
Controller are both on, but		connection between the		output from the DHD
there is no picture and		DHD Controller and the		Controller is properly
on-screen menus do not		V-50HD/V-63HD.		connected to the
appear.				PRIMARY INPUT on the
				V-50HD/V-63HD (see
				Figure 3-2).
The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.		component.
	•	Source component is	•	Check connections from
		connected incorrectly or		source component to DHD
		not at all.		Controller.
A projected image from a	•	DVD player is connected	• Turn off progressive scan
DVD is split or otherwise		to the Component input		on the DVD player. Or,
scrambled.		and set to progressive		connect the DVD player to
		scan mode.		the HD1 or HD2 input.
Image geometry is incorrect.	•	Incorrect aspect ratio	• Select a different aspect
		selection.		ratio.

5.1

Troubleshooting Tips

Vistage™ Series Flat-Panel Display Installation/Operation Manual 57